Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Fort Lauderdale Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager supervises the P&L, drives sales, and provides guidance to all staff and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve concerns, and ensure complete customer satisfaction. The person in the role also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also conducts installation and service on IAQ products and equipment, as well, and has the ability to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer inquiries, objections, and billing questions with the highest measure of respect and professionalism to solve customer issues with a single-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day function of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, following company radio and pager processes, dispatches customer information to Service Technicians, Maintenance Technicians, and Installers. The individual in the position also communicates with the customer to confirm the customer is aware of scheduled appointments, respond to inquiries, and to help resolve concerns. The Dispatcher effectively plans and routes the most suitable technicians using established company policies.