When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many individuals start their search for an AC repair company online. While you’re surfing the web, be sure to look at feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when looking for an AC repair business. Find out which companies the people whose opinions you respect have employed for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the potential to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Ask if your neighborhood is included in the company’s service area. If not, determine if they’re prepared to come to you for an additional charge. Thoroughly weigh your local alternatives before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inconvenient times. Choosing a company that delivers emergency services is vital if you need prompt, reliable assistance on a Friday night or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s commitment to quality and professionalism. Look for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Look for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service likely has the experience necessary to handle challenging repairs. Find out how much time the company has been in existence. Then, ask a technician whether they have previously worked on the problem you need repaired. This type of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any company. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Keep an eye out for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you identify a company that offers competitive and fair prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trusted companies provide thorough and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your satisfaction. Such coverage shows quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be a challenge. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Fort Lauderdale.