Service Experts Heating & Air Conditioning Reviews

"Semi-annual service was preformed. Told a part had to be replaced to correct a communication problem. I had paid $170 to correct the existing problem 2 months ago. Problem was never corrected. Asked the Technician to have company give me an estimate. Have not received estimate. Called company to talk to service manager, told I would receive call back. Two days later have not gotten a return call. Have purchased two A/C units from this company but will be looking for a new A/C company to do business in the future."

"The tech was extremely polite and pleasant!!!"

"Eric was very o retest in what he was doing through the time he spent with me."

"your technicians were neat and very thorough"

"SERVICE WAS PROMPT AND COMPLETE"

"YOU GUYS WERE THERE LESS THAN A MONTH AGO BECAUSE THE SAME UNIT WAS NOT COOLING AND TO REPLACE THE UV LIGHT. NOW BEING AN HVAC CONTRACTOR MYSELF THE GUY WHO DID THE NO COOLING CALL SHOULD HAVE BLOWN OUT THE DRAIN TO MAKE SURE ITS DRAINING PROPERLY. i CALLED YEATERDAY BECAUSE THE TECH CHARGED US FOR THE CALL AND ASKED THAT THE SERVICE MANAGER CALL ME IN REGARDS TO THIS AND MORE THAN 24 HOURS LATER I HAVE YET TO HEAR FROM HIM."

"Asked for a service tech to come out and he did but also with a salesman. Was not happy to see both"

"Saw problem immediately. And fixed it to our satisfaction."

"I dont like the fact that EVERY time i get a maintenance visit a Sales rep comes also to upsell me a new system or something else. I dont want that. Otherwise a 10"

"Came on time Was very efficient"

"Adjustment made quickly and seems to be complete."

"Mr. Forand explained everything to me in an intelligent fashion and performed his work skillfully and quickly in a clean manner."

"Found problems and fixed them Just what was expected"

"The technician arrived during the appointed time and set straight to work. He inspected the environment of the A/C unit and then began to perform the required/requested reviewof the unit operation."

"the tech was professional the upsell guy was very professional only i dont like the upsell technique. thats why on next two questions i down graded you."

"I have a annual service contract with service experts. During my normal check up the technician decided that I had a weak capacitor. With my 10 year warranty from Rheem the capacitor part is covered. The technician was already here on site doing my routine maintenance. I was charged $125 to replace the capacitor. When I asked the lead technician Alex why it was $125 because the part was covered he said that was because he had to do paperwork and use his time to return the product. When I told him I thought that I was charged hourly rate he said no its by the job and because I have to take up my time to return it and fill out the necessary paperwork because $125. I asked how long the actual labor to and he said about five minutes. This industry makes plenty of money on consumers. I dont mind paying a fee to have the part replaced but the fact that the company Has to do paperwork is part of doing business. I dont think I should be charged for that Exorbitant amount because they have to do paperwork. That is what ancillary support is for."

"Pleasant, safe, and thorough. Arrived within stated time."

"Very polite and informative"

"James answered all questions and he was very knowledgeable."

"Jeffrey + Juan were very professional + through."

"Tech was great and pleasant"

"did not solve problem"

"Always on time"

"Mike is very professional and does a a great job taking care of my AC."

"He was very thorough."

"Great service"

"Claude helped me through the process of choosing the right a/c plan for me. He explained app of the benefits with pressuring me to make a choice. Very good customer skills."

"Jeffrey completed the work efficiently and neatly. He took the time to answer my questions and was very helpful in that regard."

"The service people were very clean and did a wonderful job"

"The initial installation was flawless. However, after the installers left, I called to inform the company that the unit made too much noise. A technician came & said the fan was bent during installation. I have now been waiting since then for it to be fixed. Evidently the part is not available & has to be ordered. You would think the company would have spare parts in house; but such in not the case. I had company in the guest BR who couldnt sleep due to the noise. As of this note, it still hasnt been fixed."

"Jason came out on April 11th to figure out why my A/C was not working properly especially since it was only serviced two months ago . He discovered the drain line backed up so he cleaned out the tubing hoking it back into the pump. He made sure everything was working properly before leaving. I found Jason to be a real pleasure to deal with. He seemed to treat his customers with respect from the time, he arrived at their home until he finished his assignment saying have a nice day."

"Determined origin of power cut off and interpreted Nest signals."

"good"

"James is always on time and gets the job done in record time."

"Always the best from Service Experts. The employees know their stuff and answer all my questions in a very knowledgeable way. ."

"the techs did a very good job and they did it in a timely manner."

"Alex is a gentleman hard working smart and very accommodating"

"james take his time and does a good job"

"The technician did not dust off the coil, as the previous technician did. He reluctantly opposed dusting off the lint of the coil. I was pretty much confused why he opposed cleaning the coil. Every time you do a tune-up, you always dust off the coil. I don't know why he opposed doing it."

"Tech knowledgeable and professional"

"Alex knows his job"

"Was disappointed that the six month visit was not processed due to covid. The technician was great, but back office glitch resulted in broken overflow value not being caught"

"Very pleasant and knowledgeable."

"Jeffrey did a thorough job and didn't hesitate to answer my questions."

"Alex is always very thorough and efficient."

"The AC installers and Claude were very good about making sure everything was put in correctly. Their work was top notch and Claude was very responsive to my concerns. The Plumber did a great job installing the new water heater."

"Man was courteous answered my questions and offered good advice"

"Prompt service and service with a smile!"

"The two techies really worked well together and made it easy to be around for hours while I went ahead and attended to my work. It was almost a pleasure to have them fix my air handler not working."

"Raul was very efficient and walked me through the issues that were found in a respectful and informative manner."

"Information on quotes, very vague, price very ,very, high."

"All aspects of the experience were perfect!"

"Tech Ruben was wonderful and then he brought in Daniel, the salesman, to complete the sale. Very nice guys to deal with"

"Technician was prompt, knowledgable, courteous and efficient."

"Technician was very polite an knew what he was doing."

"Alan is very honest and informative"

"No hassle bisit"

"Service and personel both great"

"Prompt and very professional. Outstanding job allowed us to have the new AC installed and working in the same day."

"Very professional and responded to all my questions"

"Very good tech"

"This time fixed the issue. Same issue came out for on March 1. Technician this time actually fixed it, and admitted technician on March 1 didnt do his job, didnt even take the unit panel off then. So didnt do his job first time to actually fix it, but I got charged again to get it fixed this time. So not happy about that. And why would I subscribe to a maintenance plan when now proven you got people cutting corners?"

"Very Professional and very experienced"

"Provided important information regarding our A C unit in a professional manner"

"The service seemed that it was done appropriately, but I haven't received the estimate for the new unit yet."

"Very knowledgeable.Gave me some good information."

"Been with Service Experts for years. Professional,courteous, and thorough in their work. The best in the business."

"Polite and respectful of the property"

"Prompt and quality service"

"tech failed to have proper part"

"Good job,"

"Technician wss courteous and knowledgeable"

"The workmen were very clean with their work and Juan was so good at explaining everything. I am very,very pleased so far and I thank Mrs Driscoll for recommending your company"

"Great work tough job in a hot attic."

"They were good"

"Jason took his time to make sure everything was done correctly."

"Appointment was a little later than quoted but service was excellent as always"

"They responded quickly and were fast and efficient."

"Prompt, courteous, knowledgeable"

"Service person was polite and did not try to sell us additional parts, services. I appreciate that."

"Very polite and knowledgeable"

"2 service technicians provided very thorough troubleshooting inspection with good explanations about an air handler fan issue"

"With the exception of the new a/c unit making more noise than expected, the service was great and the a/c is working fine!"

"Dave Stewart is the best HVAC expert I've ever met. His knowledge of the business is thorough. He has able to answer questions about a ventilation system in my new home, which was built in 2007. None of the other reps who serviced my original A/Cs or the new A/Cs I had installed recently, knew anything about that ventilation system. Dave is a great asset for your company."

"He fixed problem immediately"

"He went over and above to provide good service."

"Good service, respect of the time of the appointment"

"Competent"

"Jeff and Salvatore came within the time. I had requested, they also both wore masks the entire time they were in my home. They performed the preventive maintenance on my system both outdoors and the indoor air handler and provided paperwork showing my system was properly cleaned and working. They also said it should get several more years a productive use since I use the preventive maintenance cleaning twice a year as recommended on my system. Salvatore also replaced my air filter in the hallway and disposed of the soiled one in the outside garbage can. Only reason they did not receive a number 10 rating is because I did not receive the requested phone call prior to their arrival so I would be prepared since I am handicapped and it would give me a heads up 20 to 30 minutes prior to their arrival time."

"very prompt getting here. prompt arrival, friendly, followed covid rules, did their checking efficiently answering any questions I posed courteously"

"on time courteous efficient"

"Very dependable."

"Excellent service. Took care of all of our needs. Was very safe, polite and professional."

"Came on time. Explained the problem in simple terms. Fixed problem with no complications"

"He spent time to do a very good cleaning on the unit"

"Arthur was outstanding. Jose quoted $7,800 replacement cost. Highly recommended competitor quoted $5,700 and said there is a freon substitute that I could use to lengthen life of my perfectly performing a/c, whereas Jose said there is none. I did not believe him because some people bought freon using a/c's several years ago and common sense would indicate that not everyone in the U.S. who had a freon using a/c would have to replace it., He also stated that the rubber hose I have is the type that they prefer to use rather than the metal hose that Jose stated is now mandatory. According to Google, a/c's such as mine have a 15-25 year life span. I am only here 6 months a year. Arthur showed up on time, has great interpersonal skills and is an asset to your company. Helen Bradt"

"Fast, on-time, reliable repair."

"I HAD THREE OF YOUR EMPLOYEES VISIT ME THIS WEEK JUAN - CONSULTANT TECH 702 INSTALLED THE DUCT WORK THIS AFTERNOON TECH? DID THE MAINTENACE IN THE MORING.- THEY ALL DID GREAT JOB"

"Efficient and friendly"

"Honesty, professionalism and great service"

"Very satisfied for service on 3/29/21. The tech Chip was extremely prompt, courteous & knowledgeable."

"the tech was thorough and neat"

"Jeff figured out the problem and fix it. Unfortunately Lennox didnt have the part in stock so we had to use a generic part"

"Attentive and courteous"

"Every one was polite, professional and went above board to get me a new unit as soon as possible."

"Very professional and explained everything very well"

"perfect service"

"The installation presented a few issues. The installers, sales consultant and Alex professionally teamed up to solve the issues in an expedient manner. At each stage we were consulted and every question answered immediately regardless of time of day. We were most definitely treated with dignity and respect as valued customers."

"Service was performed quickly, however I had to wait about 1/2 hour extra while your two technicians worked through the process of getting my paperwork done. One of them blamed this on a computer problem and used some choice words describing the problem."

"Quick response to service request. very professional employees."

"The best"

"James arrived in the schedule time window, Installed a new UV light and tuned up my unit."

"The team cynicism didn't show up for the appointment, and or didn't call to reschedule. I sent an email saying this, and got no response"

"I was getting ready to move when technician was there, but he was pleasant and efficient."

"Technician completed my service quickly & kept me apprise of what he was doing & how unit looked."

"Based on past experience with Service Experts, this visit seemed thorough, the technician was polite, clean, and on time. No complaints."

"The service expert was able to find abd correct my problem."

"Tech called did not show wasted a day of work waiting"

"he is efficient and knowledgeable and friendly"

"Within the time frame. Courteous, friendly and professional."

"Highly professional group!"

"Alex is professional and very competent. We always trust him"

"he KNEW WHAT HE WAS DOING."

"He knew all about previous issues regarding our A/C. He explained what was wrong and what needed to be done. He added extra fluid so we might remain comfortable til unit fixed."

"The service provided was quick and seems to have been a decent job, but I resent the strong attempt to sell me an upgraded package. Since you should have documentation on my AC system, there should have been a filter for my unit on the truck. I was told that filters are $185.00. That is a ridiculous price to pay twice a year."

"Quoted $31,000 cost to replace existing 8 year old system. Called later with $18,000 quote which I suspect is still high."

"Allan was very professional..."

"Jeff J. provided outstanding service"

"The two you sent this time pissed me off. If I didnt tell the man to open the ac unit in the garage he wouldn't have because he didnt want to have to replace the tape around the outside. Lazy ass. And I have been with you for almost 18 yrs. I dont need a lecture from the second guy about the unit and rust. Anything is going to rust in a hot garage. No matter what brand you buy. Do not send either one back here"

"The two men that came to perform my 6 month service were polite, went about their business quietly, we barely knew they were there.."

"Professional and courteous"

"A sales person came with the repair tech. No attempt was made to repair the unit, just tried to sell a new one. The quoted price was more than double the recommendation on the lennox website. I called another company that quickly found the problem and repair it. Materials were still under warranty. Your team lied to me and tried to take advantage of me. I'll never use your company again and have already shared the story with family and friends. Shame on you!"

"The technician Merrill was very professional. He explained step by step the service he was conducting. And he respected my space."

"The Tech called and asked if I was going to get the ducts clean I ask him for a price he stated 75 dollars a duct I told him no on the ducts but yes on the a/c tune up ,Your tech was a no show"

"A recently installed hallway runner was permanently stained, but in fairness to the technician, even wearing booties, due to the tar present on the attic floor, it may have been unavoidable. In good faith, to rectify the cost of my having to replace the runner, the company did not charge me one penny. My husband intends to write to the president of your company in Texas to commend your great work and service."

"Quick friendly and very professional"

"Alex is the BEST!"

"Office called to inform when the technician would arrive. Technician was prompt, neat , courteous, informative"

"The technician was friendly and knowledgeable. He completed his task in a short amount of time."

"While Matt was great, there was an issue that makes me VERY angry that had to do with supervisor Chris. Feel free to call me, but I'll be renewing my Service and Labor Warrantee with another Lennox dealer in Palm Beach County. I've bought FOUR $10,000units from you over the years, and what happened to me is NOT NICE! Feel free to call me -561-333-0619"

"The technician was polite and seemed to know his job, but the one thing I asked for (new insulation on the pipe on the outdoor unit) did not get done because he was not prepared with the correct parts."

"Call was quick and thorough!"

"He did a great job checking the ducts going to the back of the house and tried to arrange the ones he could. Also had recommendation if this didn't cure the problem."

"Claude was very thorough and helpful in giving me options in the process of deciding what a/c is right for my situation."

"Allen was helpful, respectful and very thorough."

"Roberto was very good at what he does."

"Alex inspected the air conditioner unit outside and inside and did the required maintenance. He is very efficient and very knowledgeable."

"The guys worked diligently all day and laid cloths down to protect my wood floors, however there are lots of dents in the wood. Probably from tools being laid down. Also there is a small screw hole in my bathroom wall which backs up to the small closet they had to install my A/C in. I was impressed with how hard they worked but dont know how the dents in my wood floors can be fixed. VERY disappointed about that and the hole in my bathroom."

"Alex is great and knows what hes doing"

"Very professional, very respectful, clean"

"Fast, efficient,friendly,professional, and polite"

"I ASK FOR JAMES ALL THE TIME BECAUSE HE MUST BE YOUR BEST TECH. HE IS THORUGH AND NEAT AND VERY PROFESSIONAL. HE IS THE PERFECT TECH YOU WANT COMING ALL THE TIME"

"on time with experienced technicians"

"Jason answered all my questions"

"both p0olite and informative"

"They did what they were supposed to do."

"ask technician"

"Nick did not solve the issue after 3 visits, gave me unreliable advice. When I called to express my concern, I was told someone would call me, I believe his name was Chris, and he never bothered to call to hear my concerns."

"professional and on time"

"The men were very professional and polite and cleaned up beautifully. Juan Losada was exemplary"

"Scott was thorough and knowledgeable."

"very attentive and personable. Did the work efficiently and extended himself"

"My technician, Jeffrey, arrived on time, was polite and knowledgeable, and performed the service quickly."

"He was punctual, serviced the unit in a professional manner. Had covers for his shoes"

"Excellent service"

"Very kind and knowledgeable!"

"Great pleasant courteous knowledgable"

"He came looked n felt confident all was good n was neat doing everything"

"Routine maintenance service scheduled by Service Experts. Technician tried to upsell on filters, 2 different types. Tried to say we were not using proper filters and put that into final report ( the ones we were using had been recommended by Service Experts for last 4 years we had the ac unit). Suspect his comment was an attempt to void out our warranties. Then, 2 hours after he left blower motor was broken and we received a notification from our smart thermostat and had to have it replaced, Tech tried to charge us but we called the office and verified that parts and labor were under warranty-no charge. Suspect tech did something during the routine maintenance. No confidence in tech. Tech was surly and banged out of my home at the end of the service."

"Timely service response to my issue."

"Alex ,explain things clearly"

"Service provided in a timely manner, technitian explained all issues"

"Job was completed. Technician was very informative , professional and knowledgeable"

"Great Tec. Was excellent!"

"He came early and was very informative and was done quickly."

"Very professional."

"The Service Rep explained things thoroughly and answered all my questions and gave me specific costs of the various options we could choose from to improve the function of our AC unit."

"TECH WAS POLITE AND WENT TO WORK RIGHT AWAY"

"James did his usual great job."

"Our new A/C unit was replaced in a timely manner. However, the evening of install, March 1, the unit was not cooling. We called Service Experts who did send out a technician at 10pm. He addressed the issue and the system was up and running. By the morning when we got up, we were experiencing the same issue - cool air was not coming out of the vents. Thankfully, on March 2, Alex Forand came to resolve the issue. The install was done incorrectly. Thank goodness for Alex. He is knows exactly what was wrong and correctly the incorrect installation issues."

"Art was awesome. I look forward to having him service our AC unit . Very courteous and takes the time to explain the issue"

"The clarity in which the system was presented"

"excellent and nice technician"

"very good AAA+++"

"The young serviceman is terrific and I hope he will continue to be my mainteance person!"

"Scott came in and was very polite and respectful and wore his mask. He also knew with just a few minutes what was wrong with the air conditioner, got the correct part, fixed the problem and was out the door. GREAT JOB!!"

"problem was resolved in a timely manner"

"Office called to see if they could come earlier. Technician called before arriving, arrived shortly thereafter, performed the service and renewed my contract. Smooth service call."

"Arrived on time. Was friendly and efficient"

"Service Technician very knowledgeable, very friendly and efficient."

"I'm a new Advantage Program customer. Had my Lennox a/c unit installed 1/24/2021. It didn't pass the building code inspection, so Candi sent Nathan to fix the problems. Nathan spent 2 1/2 hours on my unit. I'm very impressed with the work he did, & know it will pass now. Highly recommend Nathan-couldn't ask for a better technician. He is a very dedicated person. Thanks Nathan for your good work."

"Always professional--great at problem solving."

"Gtrat job"

"Fast efficient quality workmanship"

"He was very efficent,"

"Jeff was able to tell me the problem and what he was doing and fixed the problem"

"The technician found the problem easily."

"He called to verify I was home - told me when to expect him. He showed up on time, solved the problem quickly and easily. Very professional and did a good job."

"Alex was professional, courteous and patient and he was able to fit my unplanned AC repair into his busy schedule"

"Both Deanna from the office and Alex, the technician, were good ambassadors for Service Experts. Alex arrives on time, is courteous, does a thorough inspection of the a/c, explains any problems, answers questions."

"very good at his job"

"My air conditioning was left off. I was without a/c for last night. The service rep who came today told me the breaker on the unit was not turned back on"

"The tech was very thorough"

"Technicians were prompt, friendly and worked diligently to diagnose, solve and explain the problem."

"on time , courtious,"

"Always on time, thorough, knowledgeable, informative of concerns or status, courteous and respectful."

"Matt and Britany are the best!"

"Both Spencer and Ramoan where very courteous and professional. All options were presented clearly."

"Very professional and knowledgeable"

"The service technician ordered us a filter for our rented AC unit, and came to install it today, after almost 1 year of waiting for it. (no joke, almost a year!). and it was the wrong size. Not happy at all"

"Tec told me he would replace uv light bulbs for about $395 ach ( 2 bulbs would be $790.) there was no discussion about a new dual stratos air uv system. i should not have been charged $1750.00 I only signed for service nothing was shown to me about a bill for $1750.00"

"I have used Service Experts since I bought my house in 2001and have always been happy with your service"

"Technician was courteous, explained part needed, and followed the health rules"

"Very knowledgeble"

"Everything about the install was very professional."

"Both of the techs were simply outstanding. You are fortunate to have employees of this quality. In addition, your telephone receptionists were courteous and extremely helpful."

"RESPONDED QUICKLY AND VERY EXPLICIT EXPLANATION OF REQUIREMENTS"

"Very professional and knowledgeable. Explained my problem so I could understand it."

"On time service , polite technician and great service."

"We had several problems with the tankless water heater when it was installed. Steve assisted in improving the equipment by calling in plumbers and water heater experts."

"Tech came out a few hours after I called (on a Sunday) and quickly fixed the problem."

"Very professional"

"he is an excellent technician. He explains problems very well fixed my system better than anyone else ever had."

"Alex also fixed the poorly installed thermostat."

"He seemed to know what he was doing."

"James is always very thorough when he services our AC unit. When he recommended purchasing a new unit (ours was 21 years old) after showing us what was going on, we trusted his judgement. James and Juan (the sales person) were very efficient with getting permits and arranging everything with our condo association for next day installation."

"Technician was here early and was very efficient in serving our AC system. He also pointed out that our water heater is getting ready for replacement."

"Quick and thorough."

"Great"

"Very professional, friendly and knowledgeable service!"

"Very personable, helpful, informative"

"I was quite impressed by the care that was taken, putting down runners to protect my flooring, the clean-up after the install, the time that the tech took to explain the workings of the thermostat, and a shout-out to Jose for setting it all up!"

"I was impressed with your agent respond to all my questions, his knowledge of his product and eagerness to help and answering all my questions."

"I would like to express my sincere appreciation for the outstanding job Arthur (assisted by David Stewart) did in handling my AC maintenance tune up this afternoon. I was extremely pleased with the professional and thorough way they checked over my unit. They were courteous and secured my confidence, not only in the worked they did, but was also in the way they adhered to COVID safety precautions."

"Appointment time met, Work completed ."

"FROM THE APPOINTMENT CALL TO THE SIGNING OF THE RECEIPT IT WAS VERY EASY AND THE TECHNITION WAS VERY COURTIOUS."

"Alex was very thorough and professional."

"He was there on time and went through all parts of the AC."

"I largely ignored technician but he seemed to do his work eficiently"

"Scott is the best service technician that I have ever had."

"Scott is the best Service Technician that I have ever had!"

"Jeff was the first to show me the ooutside electrical workings on the air conditioner."

"Very professional helpful prompt"

"on time--efficient-know legible"

"Jeff was extremely efficient and knowledgeable for the task at hand"

"Tech was ontime, efficient, personable. What I expect from SE"

"The only concern I have is that it was raining on the day the service was done and the Tech said that because of the rain he was unable to do a test of the system to find out why the "410a " was well below acceptable levels Saying there could be a leak. The unit is not even a full four years old yet !"

"Our technician was pleasant, professional and knowledgeable."

"quick and accurate service"

"Fast, courteous and explained everything well"

"Tech arrived on time checked every thing and answered my questions"

"Took care of the job"

"Very knowledgeable tech and courteous"

"karen offered outstanding customer service jacques was very knowledgable and professional"

"Employee arrived on time, completed his work and advised me as to his findings. His efforts seemed thorough. Thx."

"Prompt courteous explained everything clearly."

"Allan came in did what was expected however, I noticed Allan was not wearing a mask when he entered the house or when he told me they system was running very good."

"Lucky did excellently"

"Technical work seemed fine. Pushy sales presentation regarding Advantage Program. Since my AC is working fine unsure why I received poor on all but two inspection steps including code violations and carbon monoxide. I was also told I would get a call letting me know the techs were on the way. I didn't get the call - they showed up unannounced but within the scheduled time."

"Polite and knowledgeable"

"Technician was knowledgeable, efficient & provided friendly customer service. He arrived promptly at the first hour of the 2 hour window."

"We request Alex because he is, in our opinion your most efficient and knowledge technician."

"Matt is the best. I am always confident that he will find the reason for my a/c problem and fix it quickly. He never disappoints."

"They checked everything and explained what was going on."

"Went perfectly"

"Quick, on-time, helpful."

"Tech arrived a little late, but this service was scheduled the same morning, Arthur did call to say he was on the way."

"The tech came, did what had to be done, and left."

"The tech did not know how to change the time of day on the thermostat, the tech suggested that I change the air filter to an electrostatic one for better filtering, however the price he quoted was outrageous at $850.00, I could purchase one online for approx. $60.00 (a very good one) and more outrageous he suggested a ultraviolet light at a cost of $2350.00, how ignorant do you think your customers are?"

"Since I went to the quarterly cleaning and maintenance, my AC has been working great, no clogged line. Alex is the best technician and I will only have him work on my machine."

"NA"

"Jason called ahead, let us know when he would arrive. He then figured out what to do, and rigged our system so it kept us cool while we waited for the repair crew to come by on the next business day."

"Excellent service"

"Did a thorough job of servicing my A/C."

"I had a regular service on January 26th. On February 8th my system shut down. I learned on the service of February 8th that the pan had filled up with water. I have 2 safety systems a pump and a shut off valve. I am a little concerned that the system could fail so quickly after January 26th service"

"Service was great. Billing amount was rediculous and I sent an email to service manager and awaiting a reply"

"Reps were not very helpful, more than an hour past the promised time, and I wasn't notified of them being late or running behind until I called in to ask where they were, since it was 15 minutes past their time when I called. They came and diagnosed the problem, and charged me to diagnose, but then told me there was no way they could fix it over the weekend, and that it would cost over $450 for the repair, possibly more if the part wasnt under warranty. Technician was very standoffish, and kept trying to justify what would have been $450 an hour labor rate to take off 8 bolts and a fan, and put the new part in. Not the way to treat customers. Your competitor did it for less, and in the same day that he came out to look at the problem, without arguing or trying to belittle me as a customer. I will never do business with your company and will suggest to all my friends and family that they refrain from doing so as well."

"You always give good service."

"Jeff did not arrive within the scheduled time but did his job in a professional manner when he did"

"Quick clean and knowledgeable"

"need to comeback to relocate air filter opening"

"Very professional and polite"

"Very thorough."