Service Experts Heating & Air Conditioning Reviews

"repairs too expensive, so decided on Advantage Program. Never actually explained as a lease program. Didn't realize until I read the back of paperwork after signature completion."

"Alex knows my house, and knows its problems. He's the BEST!"

"The technician was very nice and did the work quickly."

"After 2 other technicians were inablr tp resolve my isdue, he got it done."

"Alex is the #1 technician. Used him for years. Always first rate."

"SEEMED TO BE VERY THOROUGH AND ASSURED ME THAT THE NEW DRAIN LINE AND PITCH CURED THE PROBLEM"

"A/C DONT WORK. 2 YRS. OLD AND HAV ISSUES . COMPANY DONT HAVE PARTS. NOT GOOD."

"Communication was prompt, serviceman was pleasant and answered our questions politely and with knowledge."

"Alex is very knowledgeable and goes right to the problem, and addresses it. This system has had drain problems from the beginning."

"Cody always makes sure the job is done professionally. He is very respectful and kind"

"The new unit did not work. Wasted 10 hours sitting around sweating in my house and then had to endure an entire night without AC"

"Very polite and knowledgeabke! He explains very well and fixed the rattle and the burping sound"

"anytime someone comes out to do work, they are always trying to upsell me on something."

"Did not bother to clean filter."

"Professional, courteous, and friendly."

"Appointment within 24 hours and technician was great!"

"responsive and knowledgable"

"friendly courteous professional"

"Tanvir is very knowledgeable and professional."

"Skilled, friendly, helpful service tech"

"The first guy came to do regular preventive maintenance on my two AC units. He forgot to turn the ultra violet blue lights back on one of the units. That required me to phone you guys later in the day and send another tech out to turn the lights back on. Not a happy customer."

"ALLEN WOREKED SUPPER HARD. GOOD MAN!"

"Alex is very thorough and professional"

"Have been with your company for 20 years and have never been displeased with the service. Of course Alex excels in his job and I always request him for my service. Never have to be concerned about anything cropping up because his work ethnic and professionalism are very reassuring. Job well done!"

"All work wascompleted and no mess left behind."

"Justin was knowledgeable and efficient"

"I would have liked more post-installation instructions for the new thermostat. The system user guide does not have much information. Other than that, great experience."

"THE SERVICE WAS FINE. BUT, TO CHARGE $187 TO FLUSH OUT THE DRAIN LINE FOR OUR #2 AIR HANDLER IS OBSCENE WHEN WE HAVE A SERVICE CONTRACT. JAMES DETERMINED ALMOST IMMEDIATELY WHAT THE PROBLEM WAS. THE PERSON WHO HANDLED THE CALL FOR SERVICE MIGHT HAVE SUGGESTED WHAT THE ISSUE MIGHT BE, AND SHE SHOULD HAVE SAID THAT I WAS GOING TO HAVE TO PAY 180+ FOR THE CALL IF IT WASN'T COVERED BY OUR CONTRACT. HOT HAPPY!"

"The technician was very thorough and explained everything he was doing"

"Roberto was very knowledgeable in the maintenance of my unit. You can ask him a question without hesitation answers in vocabulary that the average person can relate to."

"Great individual, polite, neat, knowledgeable, A+"

"Always have received great service from sales rep to technicians"

"Alex explained everything, it's hard to trust contractors in Florida"

"I think $189 to clean a drain pan is a bit pricey, and I did not like being made to feel guilty if I did not sign up for a Service Plan. I'm stuck using you for the next 2 visits but then I will shop around for a cheaper solution."

"Very professional, courteous, knowledgeable"

"Howard has been here a few times before, he is a very nice man and knows his business"

"The above rating was on the company not the techs, as I felt that two weeks to get parts for my AC was excessive for a company that is a dealer for Lennox."

"The service was especially helpful in letting me know what is going on with my a/c"

"The service tech were very knowledgeable in what he was doing. He was very helpful in answering questions."

"Brittany Penny went out of her way to explain service and implement service"

"Howard is very professional and truly cares about his customers' problem and strives 100% to solve the issue."

"Prompt, courteous, knowledgeable, quickly diagnosed the problem, ordered necessary parts, advised approximate fix date"

"I dont remember his name but he was very professional and worked very efficiently"

"Kevin was very helpful explaining the problem and providing purchase options."

"Always show professionalism when fixing my AC unit"

"Was very well versed in my air conditioner and was able to solve the problem quickly and explain what happened and what to do about it"

"No comment"

"Thorough"

"Because I had to call to find out when the part was coming in no one ever contacted me"

"He did everything he needed to do in a timely fashion"

"James inspected our unit and made recommendations to solve our issue"

"Great service. Very nice staff"

"Juan did not return 2 phone calls and the technician did not warn me to have my neighbor (Im a snowbird) check the new system after it was flushed to see if it shut off again"

"On time, called in advance of arrival and advised us of necessary action necessary to correct issue"

"Courteous and knowledgeable service personnel"

"Howard is an extremely Positive asset for Service Experts, with his honesty and knowledge. You should do whatever it takes to keep him!"

"Scott is very knowledgeable, professional and took the time to answer my questions and explain things to me in easy to understand terms. He and his helper replaced our coil and did a great job. Now our AC unit is cooling our house and we are very comfortable."

"I am still waiting for someone to fix the over all problems!!"

"The technician didn't do any of the things the girl on the phone said he would do, as far as I could see all he did was go downstairs to drain pipe and vacume it out. He said the unit was to old to add coolant, which is true, but he still could have done other things. He could have started by checking the temp. coming out of AC vent and he could have cleaned it up. I felt like he didn't want to do anything but sell me another unit. It took the girl on the phone 5 minutes to tell me ALL the things he would do, WHAT happened."

"Diagnosed and fixed the problem very quickly"

"Jimmy is outstanding and very pleasant."

"Job done great and timely"

"The Tech noticed that the Refridgerant caps were missing from the outside compoment and just said they were missing. I thought he would replace them, but no. Prior to his visit the last Tech that serviced the unit was Michael 260-00058. on March 27 2019. Your company owes me two caps.and would appreciate getting them ASAP."

"Both Ben and Will were extremely courteous, respectful and professional in the way that they went about their work. They kept us up to date on the progress of the work throughout the day and made sure we understood what they were doing every step of the way."

"Arrived on time; did work efficiently was polite and informative. I was not happy about spending $800 for 4 UV bulb replacements but according to the technician they needed replacing. ( all 2 years old ) Unexpected expenses of that amount are never pleasant but certainly was not the fault of the tecnician."

"My name isLorraine- I am the sister of Nancy Ilg. Nancy lives at 1445 Atlantic Shores Blvd in Hallandale FL. Nancy has Alzheimers disease. She has a live in care giver due to her illness. I am Nancys POA and I manage Nancys health needs and day to day activity in conjunction with the caregiver. Last year a NANCY needed a new A/C. There have been numerous issues- starting from the installation and continues with drain line backing up and water onto condo floor. If anyone is truly interested in my feedback you can call my cell 954-812-8683."

"John did a good job and would like to see him come back. We need the same drain bleach clean out in our first floor handler closet. We were not charged per our platinum plus agreement however on a prior service call , we were charged $84 for the same work that was done on Mikes visit."

"You guys come relatively fast after I called but you couldn't fix the problem since you had to order the part."

"Time it took"

"They have been here before. Both are very personable and professional"

"James was polite and courteous and very knowledgeable"

"The technician turned up on time and solved the problem"

"Shawn is very thorough and neat while working"

"Humberto was very professional courteous and explained everything he was going to do"

"Jim was very knowledgeable, efficient, and very friendly."

"Alex is the best."

"Personable technician, very thorough, offered excellent advice for maintainence"

"I am a platinum customer. I was told there would call was no charge. tech came 7 hours late and never called to let us know untill 11pm - not acceptable you have not maintained the NEW ac i bought from you, so it is on you. refund my $$187 asap. I was charged 187.00 Not acceptable. I called to speak with you and no one has called me back."

"the technician was great"

"Matt was very thorough and informed me on everything"

"Your guys have always been great and provided great service."

"Supervisor called back several days later than I was told to expect as he suffered an injury and was unable to call the next morning which is what the tech told me. My original survey response was based on not hearing from the supervisor even after I called him after he did not call. Now that I know the reason he wasn't able to call at the original specified time, I am satisfied with the service and resolution provided by the supervisor (Chris)."

"OM was very efficient"

"One of our units shut down Friday evening, we recently had service so the fact that in between service appointments we had an issue is quite aggravating. Tech showed up Saturday morning said he drain needed to be cleaned out, did what he said would fix the problem. He wasnt even gone an hour and our unit shut down again leaking with water!"

"You sold me a Lennox as the best on the market, this is the Third motor in four and a half years. I should not have Been charged for it."

"Technician said could not fix. Need complete new system. Refrigerant very expensive. No temporary remedy. Either he did not know a "blend" could be added or withheld that information. I had the person who put in our system come and he added blend and resolved problem for now. I think my $84 should be refunded. I was offered a sales pitch and nothing else."

"Great guys. Disappointing to have to wait 3 weeks for a part. Thats a long time not to have AC in Florida summer."

"The first had one opinion The second got it right I hope"

"John was very helpful and answered all my questions very professional"

"Service Tech Tanvir did an excellent job. k Service Experts should be proud to have an employee like Tanvir. He was very respectful and very informative about my AC. Thank you Sir."

"Helpful and informative"

"Matt is always very personable, respectful and knowledgeable."

"Very good service plus etc"

"very prompt service"

"Technician showed up on time and did his work in a timely manner"

"Everything went smoothly & our house is very comfortable through out!"

"Alex is always a very efficient tech and finds the problem, or services my A/C very satisfactory!"

"Because the technician was very thorough and in my opinion did a full examination of the situation and acted properly"

"The young man who came to my home found the problem and intends to come back and fix it which no one else seem to do. The pipes that were originally put in were not straight therefore the sludge built up. Three times you have had to send someone out to fix the problem and they never did. My air conditioner is not even 2yrs old."

"The young gentleman that came to service my air conditioning problem seem to know exactly what the problem was. The pipes that were put in with my new air conditioner were not straight and that was what was causing my problem from the start. Three times I have had the same problem of backing up. My airconditioner is not 2 years old, yet I have had the same problem 3 times. This young man is coming back and rerouting the pipes which should have been done right when they installed my air conditioner in the first place."

"Bi-Annual Service 8/29 was fine however 2days later back unit quit. Matt came in 15min???? But said it needs a fan motor. Same result on other unit after service another year. I dont understand."

"Excellent service and very professional."

"I was told by the tech (Matt) that I was not going to be charged because of the poor job done by the previous tech during my last maintenance. After he started doing the work to simply unclog a small pipe, his supervisor Chris told him to charge me. Then I was told by Matt that Chris would call me back the next morning early. He never called me. After waiting for two days I called his cell number, left a detailed message asking him to call or text me to discuss why I was charged after being told I wasn't going to be charged. He still hasn't replied to me at all. Matt did a good job. Chris is a very poor representative for your company. We have been customers for well over 10 years and bought a very expensive AC unit from you and have had a service agreement with you since before then. The unit has broken down and cost us thousands of dollars in repairs since the first year we bough it. I will report your company to the BBB, secretary of state office of consumer affairs, and I will ask local news outlets to investigate our very costly experience with your company unless I receive a phone call back to resolve this. We have been loyal to your company- you should by loyal to us. Very sad of how you care more about selling me more and more products instead of concentrating on doing your jobs correctly and providing a worthy product. Again, Matt did a good job+ Chris is the problem along with your equipment."

"Jim saw the problem with the AC unit, which was the coil. The parts were ordered and he said should arrive next week to replace the malfunctioning coil in our AC unit"

"He was prompt, wore booties in the house and helped with a moisture problem we were having with a vent."

"Alex has been our technician for over 4 years and is very knowledgeable, dependable, and very customer friendly."

"I am not happy with the the wrapping of the pvc pipe on outside of air handler. He had a problem with the with the pipes and had to cut the insulation off the pvc at least 3 times and kept putting the same tape back on. It is a sticky mess I did bring it to his attention,but he didn't want to correct it. Hopefully everything else is fine. I really hate to complain as Daniel was conscientious and pleasant and in the scheme of things, this is a small problem. Next time when you service my unit I hope I can get new insulation and tape."

"Because each time, I am pleased with your technicians"

"tech was very professional ,courteous and knowledgeable / told me what I needed and what I did not"

"Matt is very knowledgeable and pleasant. Goes above and beyond."

"on time for the first time in 5 visits"

"The technician was extremely informative and professional. He was very punctual, listened to my comments and did the work, keeping me informed of his progress."

"You have been wonderful Mohamad is amazing he really takes care of the ac!"

"Two Tech's came to replace our coil and filter. They were extremely prepared and worked as a team."

"nothing was done about the mildew around grates in ceiling"

"Prompt, knowledgeable and solved the problem. He also advised putting a cup of white vinegar into the drain to help alleviate future blockages which I was not aware of."

"The technician called in advance to let me know his ETA. After he arrived he worked consistently to get the job done as quickly as possible and kept us informed."

"Very knowlegable person sent."

"$16,700 for a Air conditioner Im having done By someone else for less than half the price!!. Why waste my time."

"From the Sale Person To the Installers and the Follow-up was o-time and professional."

"Tech knew exactly how to resolve problem."

"Alex explained everything he was doing and what he found."

"The technician was very knowledgeable about my ac problem and fix it right away and told me what to do so I don't have a problem in the future."

"The service man "matthew" was so pleasant and fixed the problem so quickly."

"Jonathan is awesome!"

"Scott made sure that all issues with the air conditioning system were working appropriately before leaving the job."

"The technician diagnosed the problem which was resolved very quickly. He was courteous and respectful of my property. What more could you ask for?"

"...because Excellent Technician named Jesus came in the same afternoon as I called Christine in ur office & fixed our leak in our new two month old Lennox Advantage program Air Conditioner. It only needed to be drained or flushed out the pipe. We were so pleased with such fast & professional service."

"Clean, prompt, and proficient and knowledgeable service technicians"

"Technician was very good but the whole process and the pricing was very dissatisfied"

"very thorough and courteous. our system was installed poorly and he has tried his best, each time, to correct the clogging problem caused by a poor pitch and length of the drain line."

"Mohammed, Service Technician, was extremely professional and courteous right from the start. He talked me through alot of what he would be doing in servicing my ac unit. Also was able to tell me things about my unit that no one else had ever taken the time to do. Jose, Comfort Specialist, also was very professional and courteous in providing additional information."

"Dennis was very professional and provided fast service."

"Tanvir was very thorough & found the problem quickly & resolved it."

"Technician always does a good job!"

"Great Service"

"I notified Mr. Stewart the day before that I was purchasing the A/C but I didn't have time for the paperwork that day. However, to set up the install the next morning and would sign the paperwork at 10am. He told me that he had the techniicians lined up to be at my home by11am. He called Diana and tole her it was a go. I called Diana at 11am when no one showed up and she told me they would be there by 12. At 12, she told me that they were picking up the unit and would be there by 12:15. I asked how long the install would take and she said a couple of hours. When the thechs arrived, they told me that the install is a minimmum of 4 hours and probagly longer. I was furious that I spent the day waiting and had to cancel my other appointments. I was called by Chris Poggio who apologized profusely assured me of good service in the future. I can tell you the installation team was wonderful. They saved the day for your company."

"A.Tanriz was on time, worked well to replace under warranty motor."

"Quick and efficient."

"Once completed professionally by Will and Ben , all my duct work looks great and functions how it should."

"James OBrien was professional, competent and honest as well as efficient and an asset to your business!"

"Jesus was an excellent technician!!! If I ever needed service in the future I would ask for him."

"Tech was very knowledgeable."

"I had a technician come to my house in a. Very timely manner and put a new motor and did a wonderful job! I am always very satisfied with the service that I receive! Whenever I have any type of need and call the service office and Karen is so caring and always sees that I have the service I need that same day!"

"PROBLEM RESOLVED ON THIS TRIP SERGIO WAS VERY FRIENDLY AND TOOK THE TIME TO EXPLAIN WHAT HE FOUND AND WHAT HE REPAIRED"

"The guy that showed up wad very knowledgeable and took care of the problem right away."

"Technician ineffective and did not complete all tasks to completely clear clogged drain line. All this guy was interested in doing was quoting me outrageous prices for possible remedies."

"Roberto was excellent and discussed everything that he was doing to keep me informed."

"I am satisfied with the way the technician. ."

"Second service call in two nights. Left with system repaired and no follow up to make the necessary repairs. After four phone calls the following day, the parts were ordered with no repair date set."

"Cody was efficient, personable & knowledgable"

"Dont know why because I have called all week to get and answer from Justin and he has NEVER calkedme back"

"The technician worked hard and was thorough and polite."

"Jonathan was very professional, informative, and efficient."

"polite, thorough, helpful"

"While the repair appears to be successful, we were without A/C on one of our systems for 48 hours. It is difficult to fathom how running a low voltage cable should cost $600."

"Service Experts provided quick service and all involved did Hand off tasks to the next person. For example the technician stayed the whole time for the city inspection and made sure that he was well prepared to find the breaker panel and a ladder was in place for quick access."

"Technician did a great job"

"The workers did a great job installing the AC. Technician Allen came back and solve some issues that I was experiencing with the AC. He is very knowledgeable and knows his job very well. I am satisfied with his work."

"there was NO SERVICE, he said he had to order a coil which has a leak and we have NOT heard when the coil will be installed, it is NOT cool enough in the house in spite of us turning the temp down"

"They explained everything satisfactorily before doing the installation"

"Tech was professional and informative"

"Service was prompt with response to fix some things that weren't installed correctly at initial visit"

"Will was very helpfull"

"knew what he wanted to do and did it. Hopefully it will work"

"They were prompt, efficient, and cleaned up after themselves"

"I have no issue with service tech, Scott. My issue is with Service Experts over pricing replacement parts. Scott indicated faulty condensate SafeTswitch which is available online for $20 or less but charged at $200 by Service Experts. I understand need to make a profit and cover costs, but that is a ridiculous markup."

"Allan, explained our service and what was needed. He was very thorough and informative."

"Matt is always professional and friendly and explains what he's doing."

"They were very patient with me and my hearing issues and answered my questions ."

"Did not find problem"

"he thoroughly check all the system to ensure if there is other issues that could be affecting the air condition."

"Friendly techs, fast,came on time!"

"Technicians came out the same day or very polite and professional"

"Nothing to say really . The service was done and they left . No explication and no communication."

"Went to inspect the duct work . Not usually done on a standard visit .politely addressed my concerns"

"I'm not satisfied since i'm waiting for a coil to be replaced... I paid for it on July 22 and there is no information on when I suppposelly will get it replaced. I understand Lenox is apparently the problem but I expect more support from who sold the service to me"

"DID A GOOD JOB."

"The person was very nice.and knew what he was doing."

"Janes did an outstanding job, as always."

"Adam did a great job and kept me informed along the way. My disappointment is with the notes I specifically asked for at the time of the reservation. 1 of the 3 air-handlers is located in the attic above the master bedroom closet and I specifically asked to make sure the technician brings a tall ladder to access the space. We've been customers for three years now and why I keep having to ensure this note is on the service ticket is beyond me. Adam shows up and without a tall ladder. He was only able to service 2 of the 3 units and the other one has to be rescheduled, yet it has been over 48 hours and no one called me to reschedule. Communications and customer service is the key to many successful businesses and it needs to improve here at Service Experts."

"The service provided by Shawn was excellent. He was on time and did a thorough job on my equipment. However, he reported that on mu uv light system, 2 out of 3 bulbs were burned out. When I was sold this system (for a lot of money) it was stated that it was far superior to other companies systems and that the reason those companies were able to throw that system in was due to the poor quality of theirs and the high quality of your system. Especially that any other bulb bought anyplace else would have a very short life span. In less than a year I have experienced a 50% failure on your bulbs and system and the technicians do not even have the replacements on their truck. This leads to another service call and more inconvenience for my wife and I."

"Fast Got the problem solved Great service"

"Outstanding Technical Service performed by Sergio. (260-00375)"

"Excellent service"

"A super nice guy. Very polite and efficient. I would give him a 20 if i could. He is excellent!! Fixed my problem and very polite and professional !!"

"tech was very polite & explained everything to me."

"Jesus found the capacitor was failing and didn't have an exact replacement so he used two units to bring the amount up to what was needed. He also cooled the condenser with the hose. It had overheated and would not start. which got us back with A/C and he scheduled a replacement for the next day."

"Very difficult to be perfect"

"My appointment was from 12 to 2. the technician came a little before 3."

"Very perfessional."

"Timely, Professional and did a good job"

"Very prompt service. Technician was very good and very nice."

"Never showed for follow up service, I have all the confidence that this will be resolved, but until then I have to say everything else is N/A until this is worked out"

"Service appointment was promptly set up and technician arrived on time"

"Everything was done perfectly."

"I found it disturbing that I was expected to pay $84 to fix a problem that has existed since installation in December, 2018. The work was completed satisfactorily and the charge was deferred following a call to the main office."

"Alan was great, explained everything to me."

"My call was answered promptly and a service call was scheduled for the same evening. James was very friendly and professional and did a great job getting our AC back running. He was very knowledgeable and its obvious that he takes pride in the work he does."

"jAMES, THE TECHNICIAN WAS THE EPITOME OF PROFESSIONALISM, EFFECTIVENESS, COURTEOUSNESS AND RESPECT."

"Justin is incredibly dependable and knowledgeable. Wouldlike to have him exclusively on or account"

"You have absolutely no customer service. Since I do not live at the residence you service and pay by phone, I have repeatedly called your office to email me the bills. Although they said they would, they never did. And when I spoke to Chris, the manager, about an issue last Thursday, he told me he would call me back with the results of his findings. He never called me back and I have called twice since then and left messages for him to call me. Lastly, ever since I have been using your company to tune-up my air conditioner every 6 months, I have spent over $3,000 to resolve a variety of problems that never came up before using your company. I'M DONE and will use Social Media to let others know of my dissatisfaction."

"Did not come at the time the tech. first gave us. Came 3 hrs. later. When I called the office, they said the tech. didn't give them a time so they assigned one themselves which was later them we were given."

"Service was on time and Howard answered all questions with professional courtesy."

"Alex is an excellent technician. He does a terrific job and explains things in detail."

"James was ahead of the scheduled time to installed a UV light. He was very informative and explained its benefits. He completed the instillation and inspected the overall condition of the air handler.As usual, he exceeded my expectations."

"My technician is very thorough and does a satisfactory job."

"Prompt professional knowledgeable thorough. Easily communicated all issues and concerns."

"Mohamed came out after an earlier (routine) service call on the AC by someone else. He came quickly, knew what to fix (a tripped breaker in the AC), and had the AC running within a minute, then checked that everything else was OK and stayed until he knew it was OK. You have a good employee!"

"Quick response, correct diagnosis, courteous and professional service"

"James installed UV lights we never asked for, some addes foam insulation in the attic we never asked for and based on prior experiences with Den-Air, we made a mistake working with Service Experts and James."

"He was very clear when he explained the repair that needs to be done"

"Jeffrey was very nice."

"Tech arrived quickly, was knowledgeable, polite, respected me and my home, and got the job done."

"Good service"

"I am very appreciate of his service. He did good job. I think he is very knowledgeable person about it. Whatever he recommend I agreed with him."

"howard was thorough and personable"

"Always on time or even early . Always courteous"

"The maintenance man was here on Monday 7/15/19. He said he needed to order a new motor. Service Experts had connected the new air conditioner on 3/14/15. We are still waiting. They said possibly Friday."

"KNOWLEDGEABLE, PERSONABLE, AND I FELT LIKE I TRUSTED WHAT I WAS TOLD."

"He arrived on time and went to work. I informed me of the items that needed to be corrected. After the corrections were made, he left."

"Ahmed did a very good job with the repair and adjusted the thermostat to settings which seem to be working fine now.;"

"The service tech did an excellent job and then followed up on the phone"

"He knows what he was doing"

"Great service by Justin"

"Had to call several times about availability of part. Missing part was costing us money to run our unit in middle of south Florida heat."

"We are out of the country so our daughter was there. We assume you fixed the problem."

"Alex is very knowledgeable."

"As long as Mike did everything as promised - charged up my coolent and flushed my moisture drain line - I have no complaints. Mike is a perfect gentleman and I appreciate his time and manner."

"Courteous and informative"

"Our technician was great"

"Technician was very knowledgeable and did his best to explain the problem to us even though we were very disappointed that our 2 year old unit already has a major problem"

"Alex is always puntual and very thorogh in servicing my 2 units. I trust him to keep me appraised of how they are performing and condition."

"No problems"

"Everything was great and completed in timely matter. Only issue repairmen left manuels in attic and I can't get them"

"very good work attitude"

"Roberto did a great job and he was one of the best we have had from your company, he was very clean and neat."

"Jonathan z was efficient knowledgeable and pleasant"

"My coil was replaced"

"Jonathan knows my unit and does a great job."

"I pay for preventative maintenance every year. That service did not "prevent" the problem, and it is the EXACT SAME SERVICE! Clean/Clear the drain pipe. It clogged, and you charged me $173 dollars. How is the justifiable?? A customer pays for preventative maintenance, and when it does not prevent the exact problem, you charge. AND....if it was a part that failed, I am sure you would have said the "preventative maintenance does not cover that part". You are misrepresenting a fee-based service to the public and double charging. I expect a refund or credit for the $173 charge."

"Im always pleased with the professionalism and courtesy that I receive!"

"WAS POLITE AND DID A GREAT JOB"

"Lack of interest in my issue caused by tech"

"Very efficient and professional"

"Identified problem and was concerned about the future performance of the unit."

"he was quick and polite"

"Friendly, professional, courteous"

"On time. Polite."

"James always preforms does his work in a professional manner. James explains what service he preforms and explains why it needs to be done"

"Technician wanted to do partial job and was very Condescending - implying that he knows best and Customer is dumb"

"My technician was very professional!"

"Very pleasant and went about his business"

"The city inspector found 5 things wrong and the old cement pad was left in the yard for the yard men to mow around. It should have been taken away with the old A/C."

"Good job"

"Fast, Efficient"

"On time, polite, made sure to use shoe covers and explained what was going on and how the issue was resolved"

"Technician knowledgeable but unequipped to perform service as initially requested when requested service. Claimed company will not authorize him to transport required product. However, but when he called and handed me his cellphone to speak to his Boss??, I was told that for $400.00 per LB. for the needed refrigerant, they may consider doing the service. Their intent was to sell a new A/C Central system rather than servicing the existing Serviceable" Unit. Having experience with A/C Servicing, I ordered the Alternate replacement & requited product replacing the claimed "(to be discontinued)" refrigerant and had to perform the service myself by renting the needed equipment to satisfactorily servicing my Central A/C system."

"He came quick, correctly determined the problem, and fixed it."

"Jesus was professional and on time. He installed the third condensate pump since June 21. The tech who installed the blower motor was 5 hours late--I had to call the office for the service."

"App. Was for 10-12. Showed up at 1 30 pm"

"Because my coil needed replacement and it was under warantee. I was made to wait 24 days for it to be fixed. I cant believe that they could get the part before that. I was told 5 days originally. This is not good service."

"The technician was knowledgeable and professional, however he quoted me a ridiculous price of $1700. Thats more than half of what a new unit would be"

"It's been 2 months since installation and I still do not have all parts installed. I've called nearly weekly but I never get a call back."

"On time - pleasant got job done"

"Very professional technican"

"We are still waiting on a part. The coil is leaking. The Tech did fill us with coolant that we had to pay over three hundred dollars for. We have a 10 ten year guaranty on our AC. I thought I would only have to pay $49 dollars."

"Repair not yet complete."

"A complete con job dont send salesman with tech to try to sell a double the going price for a ac replace BAD BAD Business"

"I am still waiting to find out when the ac will be fixed"

"Allan was/is a totally thorough professional."

"Excellent service"

"Everything was great except we received no paperwork acknowledging that we received the service because his hand-held device was not working. We would appreciate it if someone could email the paperwork to us for our records."

"Excellent service, attention to detail and clear communication"

"Very friendly and professional"

"Prompt, knowledgable service"

"Technicians worked hard in very hot conditions and had a problem with the communication between the main unit and the thermostat. Took a followup trip the next day to resolve. But the work was done well."

"Prompt service. Mitigated the emergency"

"WE CALLED FOR AN AMBULANCE, AND YOU SENT A USED AMBULANCE SALESMAN WITH OUR REGULAR TECH HOWARD. I HAD TO LEAVE TO RUN AN ERRAND. INSTEAD OF HOWARD FIXING THE PROBLEM WITH OUR A/C UNIT FOR THE MASTER BEDROOM, BOTH CLAUDE AND HOWARD TRIED TO SELL MY WIFE THE "ADVANTAGE PLAN" ALONG WITH NEW UNITS WHEN OUR UNITS ARE STILL UNDER WARRANTY. WHEN HOWARD FINALLY FOUND THE LEAK IN THE AIR HANDLER, AFTER I HAD TO CUT MY ERRAND SHORT BECAUSE THEY WERE HARASSING MY WIFE, THEY LIED TO ME AND SAID A REPLACEMENT COIL WASN'T AVAILABLE BECAUSE IT WAS "BACKORDERED". THAT LIE WAS REPEATED TO ME A COUPLE MORE TIMES BY THE WOMAN WHO ANSWERED MY PHONE CALLS.. I KNOW IT WAS A LIE, BECAUSE I CONTACTED ANOTHER A/C COMPANY, AND THE OWNER CHECKED AND SAID THERE WERE THREE COIL UNITS AVAILABLE IN PORT ST. LUCIE AT LENNOX. DAVE TRAWICK LATER CONFIRMED THAT THE COILS WERE AVAILABLE. WE ARE UNDER CONTRACT, AND SO FAR, SERVICE EXPERTS HAS BREACHED THAT CONTRACT BY FAILING TO REPAIR OUR UNIT, AND BY LYING TO US ABOUT THE AVAILABILITY OF PARTS. I HAVE ONE SERVICE CALL REMAINING ON OUR EXISTING CONTRACT SCHEDULED FOR 7/15. I JUST RENEWED OUR SERVICE CONTRACT, BUT EXPECT TO CANCEL IT BECAUSE SERVICE EXPERTS HASN'T PERFORMED UNDER THE EXISTING CONTRACT."

"Howard is thorough and we feel very confident in his checking out our system. Plus he is a very nice person!"

"He was pleasant and professional"

"We did not like that a salesman came with the technician to our home. the technician was very knowledgeable and professional."

"Allan was very professional and courteous. Our cooling system is ten years old (which we are fully aware of). He did not pressure us in any way to purchase a new system."

"Left me waiting all day in excruciating heat even though I called repeatedly to inform them of my medical breathing issue. Sent technician at night who could not fix and it was too late to get another company. Had to stay at hotel for night."

"Cody was very pleasant and knowledgeable. A true asset to your company!!!"

"Alex arrived on time and completed the maintenance. I had asked my tenant who lives at 559 Dakota Drive to provide me with feedback about the AC, and he told me that Alex explained everything to him that he asked. Who could ask for anything more? Alex is a keeper!"