Service Experts Heating & Air Conditioning Reviews

"Did not receive a receipt details of what was repaired"

"Technician excellent representative of Service Expert."

"job done well"

"staff is always courteous and skilled."

"The gentleman were very polite and explained the the process of the installation and removal of the old system"

"Response to my call for service was prompt, service reps were efficient, knowledgeable, friendly, and polite."

"Great servicde and technician particularly thoughtful."

"Very pushy sales advisor. The technician was great"

"I've been with Service Experts since 1994 and have purchased a total of five air conditioners and service experts. I love this service, and they're available almost 24/7. I couldn't be more happy with the service from Service Experts"

"They are professional, polite technicians."

"The service technician provided the service but informed me I had leaking coils that should be replaced. The cost $2,800!"

"I'm still waiting for the new drain pan for under the hot water heater the salesman said he was going to order and the new filter I'm paying for."

"I was surprised that when Matthew came, he appeared to inspect the inside air handler but when he went outside to look over the compressor, all he did was take my hose and spray it with water which is what I do on a regular basis. What was accomplished by doing this. he did not check the temperature, did not inspect the cables, just spray it with water."

"Although the technicians and staff were friendly and helpful, we felt grossly overcharged for a part that was under warranty. Over $450 in labor that, once the part came in, only took 30 min to install. Multiple attempts to contact the company about this discrepancy were ignored completely. This was our first experience with this company but we will never use this company again."

"Professional and curtious technician"

"Juan was good and installers were very professional"

"The technician arrived at night and made sure he analyzed the cause of my problem."

"Been doing business with this company for many years. Professional, friendly, and efficient. Would recommend to anyone.??"

"He was very pleasant and very knowledgeable"

"Very professional; delightful to have in our home"

"Overall experience was excellent, the technician was expert in his field of knowledge and helpful to provide maintainence tips inbetween checkups. I appreciated his personal skills."

"Bottom line is that the contactor was bad. It was replaced by the next person that came out and looked at the system. I had dealt with H&N AC for many years. I considered them to be reliable and honest so I kept dealing with them. Your company purchased H&N so I went with the same number. The technician showed up quickly and looked at the issue. The problem lies in telling me that my "Condenser is shot" and "no parts are available for these units anymore". I didn't know it at the time, but it was a simple part that could have been replaced but the technician and sales rep who came with him tried to sell me a brand new system that I didn't need (due to the reasons being given). I am very disappointed in my experience with Service Experts. For what was done, I feel like I shouldn't have been charged for a service call when basically all I was getting out of it was a quote for a new AC. I would imagine that your company provides quotes at no cost. I have 3 more from other companies that did not charge me anything."

"on time .organized ,efficient neat, removed all ,old AC equipment, Quiet and polite."

"Excellent service provided"

"Fast and polite"

"I was glad the technician was able to arrive at our house early in the morning. He was able to fix the problem without any problems. Very efficient!"

"Service guy was very informative"

"Professional, fast and reliable service! Same day service. The second tech (on call) was very dependable and trustworthy. He even removed his shoes before entering my home and wore his mask properly the entire time. If I ever need this type of service again I will like for him to be my tech again! He was not trying to rip me off or anything!"

"No"

"Technicians were polite, courteous, and hard working. Left the work area very clean."

"Alex is the best. I trust him to the fullest."

"Great customer service. Very professional"

"He was unable to help with my problem"

"The girl that answered the phone was extremely helpful and I asked if James OBrien was available and he came out in about 45 minutes He fixed my air conditioner and also did a maintenance I usually ask for James because he is very knowledgeable in the field and comes out as soon as he can"

"Very professional, very courteous, very good at explaining what was beng done and why"

"Actual service work was both efficient and thorough. But as a driver he had issues with parking his vehicle and damaged plants near truck."

"I called Saturday night at 7pm and was told some one would call. Never happened. I called again Sunday morning and was told someone would be here between 8-10 at 11 l called again and finally 10 minutes later someone came and took care of the problem."

"Excellent service"

"Technician very nice"

"Chip & Jadler were very professional and resolved our issue. Extremely polite & hardworking gentlemen. Our A/C was working perfectly by the time they left."

"professional service ,well mannered and knowledgeable"

"I never saw the service person. It was in a massive rain. I called him and he said that he just did a walk-a-round outside and didn't see any problems. Since I had no issues to discuss, I let it go, under the rain problem."

"Efficient, pleasant"

"Carlos was prompt, courteous and seemed to know what he was doing. He followed covid protocol by wearing a mask and he cleaned up after he was done including taking old filter."

"Supposedly replaced capacitor but that didn't solve problem next morning they td me txv valve was bad and wanted to sell me a new system at very high price."

"courteous and competent and was the first one to give me the correct size of the filters I needed to buy!"

"Jeffery was very helpful. He explained everything he did."

"good service"

"Technician was knowledgeable and courteous."

"He came and got the AC unit going again. He was pleasant and polite."

"Although James provided proper maintenance service, he wasnt able to send me a copy of the service report. I had to call your office to have the report sent to me. This was done."

"the technician who came to our home although very young, detected the problem at once, fixed it and we are very impressed."

"Great service polite friendly"

"He was curtíos respectful and conversational. He explained to me everything he was doing. He spoke my native tongue with great fluency so I felt very comfortable. He protected his shoes to protect our home. He asked it we had any questions before leaving. He was very palliative and accommodating with absolutely no rush. Great team. We highly recommend your service in our community"

"Although the technician correctly diagnosed the problem and a replacement part was installed the technician left the UV system inoperable (two stage system - one bulb was missing so neither bulb was sanitizing). He left three extra screws on the floor and a few dozen muddy footprints across twenty feet of front porch. Scott (second tech) had to come, install new bulb, bulb socket and mount. Worst part is if husband wants so observant the system would have remained inoperable until next service (5 months) or later. We can almost understand the first set of muddy footprints (only put his booties on when he was entering house) but after seeing the muddy prints any considerate tech would have put the booties on before stepping onto porch."

"courteous & quiet"

"Arrived quickly and friendly and efficient"

"I called for service and they have helped me with services. Thanks"

"Matt is VERY knowledgeable and honest. He's a Positive asset to Service Experts, and you should do whatever it takes to keep him!!!!"

"Nick was efficient, explained everything to me so I could understand it, and was very courteous."

"Was very good"

"Very professional"

"Lousy customer service from the tec and poor knowledge.Made things worse than they were before he got there. Could not fix ac and still charged me 160.00 dollars"

"Just a good experience."

"I paid for the membership but have no paperwork for it"

"Our household generally believes in investing on the front end by purchasing quality equipment installed by competent contractors, followed by regular service. With that objective in mind, we paid approximately $10,000 in March 2014 for a new Lennox XC17 system installed and regularly serviced by Service Experts. Also in March 2014, we paid Service Experts around $3,500 to install new ductwork. We rarely run the system with a thermostat setting at less than 78 degrees. We also have a gutter installed above the outside condensing unit to prevent excessive rainwater from impacting it. Having spent $13,000 on HVAC in 2014, our objective was to promote lasting, long-term value by having a system and service to last well beyond the warranty period if we maintain the equipment and dont abuse it. However, during the past 8 years our overall experience has been disappointing. It now culminates in the current situation in which we understand it is suggested that we get a new system to replace one which is not even beyond the 10 year warranty period. March 2014: During our original purchase transaction of approx. $10,000 (the permit reflects $9,543.00) for the Lennox XC17 unit in March 2014, I dont recall that I requested a formal contract or invoice, but I would think a normal business practice would provide formal documentation of the purchase price. I dont recall that we ever received a formal purchase document. Our Discover card was charged to establish the transaction at that time. June 2018: The air handler fan motor failed. Yes, we appreciate that it was covered under warranty, but why should the unit have failed at all? Could the failure have been related to the installers not making the top of the return plenum box large enough to allow sufficient airflow? During installation in March 2014 Service Experts roughly fabricated an 18 x 16 opening at the top of the return air plenum box (directly below the air filter) in contrast to the 20 x 20 air filter. If there is an issue with insufficient return airflow, would it have contributed to the problems we now have today? September 24, 2021: During the routine service inspection I asked the technicians if they could perform a standard amp draw and voltage check like they have done before. I dont know if they actually did that since they didnt provide an official standard service ticket summary like they have done in the past. Also, on 09/24/2021 I understand the technicians found the system was low on Freon, which indicates a leak somewhere in the system. However, I have no information from the technicians in terms of identifying which component has an actual leak. Can any such leak be pinpointed to identify a failed component? Lastly, on 09/24/2021 I understood from Service Experts that the Complete Care 10 year labor warranty is no longer valid. I cant blame Service Experts if the independent labor warranty from Complete Care went bankrupt or whatever. However, I would like to know more in terms of what actual options do I have in terms of warranty provisions from Complete Care, Lennox, and/or anyone else? If my requests are beyond the scope of what Service Experts provides, kindly let me know so that I can engage a qualified professional (perhaps https://cisclaims.com/residential-hvac/) to evaluate my HVAC system and provide additional options for me to consider. Sincerely, John Stelter (561) 252-2613"

"Alex is very experienced and thorough"

"The technician performed his duties in a timely fashion and addressed any questions we had."

"They asked questions up front and troubleshooted unexpected problems well."

"Great response"

"Excellent"

"of systems returmed"

"I would prefer this guy to be the person to service my units in the future. He knows what he is doing."

"I informed the technician before he came what the problem was. All he did was verify that I was right. The blower motor should have been expedited as we are still out of AC. Sales person that came with the technician tried to sell me on Advantage Plan and wasn't familiar with what I already had or wasn't knowledgeable of what I had."

"The techs were extremely knowledgeable, courteous and friendly."

"good service"

"Very precise and thorough."

"Prompt"

"Professional services"

"They came back to fix the problem quite quickly."

"Great customer service"

"Very caring knowledgeable helpful. Spent the time looking for the problem."

"The technician was very efficient and professional He changed our air filter for us and checked the UV lights. He was excellent."

"The last tech was great. However, he informed me that you should have been send replacement filters to me for the last 4 years. I have been paying for them all this time and feel you should reimburse me for what I have spent on new filters."

"Service Experts is always GREAT"

"Efficient Expedient Courteous Respectful"

"it was a Saturday evening when my system failed. within in a couple of hours they were and resolved the issue. you can't get better then that."

"Nice people who answer the phones. Same day service. Professional service."

"He was such a professional. He had to go back to the worksite and follow up check on it which he did when our NEST went off again. He stayed on it and in touch with us until it was fixed!! We so appreciate Alex. He is an asset to your company."

"Zac is a superb technician both knowledgeable and customer oriented. He actually installed our HVAC system in our newly constructed home and we cant say enough about how pleased we are with our system and the service from Zac!"

"Knowledgeable & Respectful"

"Staff are wonderful"

"You are trying to sell me a complete unit for 10000 for something I was able to get fixed for 100.00. Shame on you. I have been a good customer for 12 years."

"He was able to turn off the buzz from the electronic filter except when the air is running. Any decrease in noise from this monster air conditioner is welcome."

"Jose',Alex,Dave and all of the Service Expert Teams have been very responsive to my questions and needs for our 4 HVAC units. We are very happy with your services."

"Sky high estimate compared to other companies. Representative bad mouthed other A/C brands."

"Thorough service to my a/c explained in detail what was being done and what needed to be taken care of."

"They are a hard-working crew who did a good job. No complaints."

"Prompt, thorough, professional"

"Very polite and professional"

"Alex is always very thorough and polite."

"Merrill is the best technician I've dealt with. I learned new info. about my air conditioner, air handler and how often to change filters."

"He paid attention to everything and also looked into a possible future problem."

"called due urgent service alert, tech (Carlos) was at my home within an hour. he recognized the problem, secured and installed part. Carlos was very professional, completed the job competently, system is working perfectly."

"He is very knowledgeable about his job."

"Service on time. I have been getting my services with you for over 2 years and have had no issues. The last technician Ramon was amazing, very respectful, and knowledgeable."

"The technician resolved the problem."

"Tech identified problem and fixed the unit."

"He was prompt, courteous and fixed the problem without delay."

"Pleasant efficient service"

"Stuck with the problem. Very efficient and kind. Knows his stuff!"

"Problem not fixed."

"Unsure if tech cleaned unit thoroughly, compared to previous tech's techniques."

"Zach , was professional, considerate to finding out our problem and fixing it. He was fantastic"

"worked to correct issue quickly"

"5 days past the dignosis to replace a condenser fan. Have not heard from you on replacement"

"The service I received from the technician Was professional courteous And knowledgeable. However, once again you sent a sales representative when I asked you not to do that over and over. For that reason I'm not going to use your services in the future."

"The tech was fine although I had to call the office to get a copy of the invoice sent to me so I knew the charge and work done. Jose was in my opinion overly sales focused, especially since I told him in advance the reason I left FPL Home Services after they acquired my previous service providers Jupiter-Tequesta was their overly aggressive sales and e tea charges. I was happy with Larrys."

"Service was excellent after it was established that we are under contract for ALL services."

"They came on Saturday evening, I wasnt expecting them to solve my ac problem at that time, that was awesome! I really appreciate it"

"Promptly identified the problem and fixed it. Helped with online thermostat."

"Friendly"

"Problem resolved quickly end competently"

"The thorough and informative technician.."

"Ruben told us to get a carpenter to remove the cabinet so he could replace evap coil. We prepaid $1400 for labor for this job. He then refused to leave the coil for my machine off of my warranty. He also never reconnected the machine outside of the house so it only blew hot air."

"Negative Nick didn't seem enthusiastic about booking this job. That was my FIRST impression. Which is the opposite of what I saw when Zach was the lead tech at my neighbor 6207 Riverwalk Unit 1. Zach and the other tech moved quickly, cleanly and efficiently to solve my neighbors issue, at a very difficult moment. I would recommend SE if I knew Zach would be the face person. Zach told me his family sold to Service Experts. BTW your sales guy didn't give me a card, I don't even know his name. My impression, your SC prejudged & prequalified me before making an imdepth evaluation. I have to laugh, because I was holding $10,000 in my pocket, I NEED a new system. I wish y'all the best."

"Good communication. Fixed problem same day."

"Diagnosed problem pr0mptly"

"Tech got to my home quickly"

"I was told my AC to unit wasnt registered and wasnt under warranty. This was false AC was under warranty. I was told the part needed was not available anywhere in Florida. This was not true another company was able to get one"

"Dont have the time to list all the reasons"

"It took 3 service calls to solve the problem."

"It was a holiday, but SE had a technician on call and he was able to get to my home in a reasonable amount of time, quickly identify the problem, and got it fixed."

"In my opinion he was killing time. Sending 20 minudtes in my bathroom"

"Outside service to unit was totally different than the past service tech"

"Lawrence was very helpful in getting our unit cooling agin...great guy"

"The old AC was removed and a new one installed very quickly. The aapointment was originally a maintenance check on the old AC but once the tech started to check things out it was determined a new AC system was needed."

"Jeffery was polite, knowledgeable and explained everything so I was able to understand."

"Technician that was dispatched heavily over estimated the scope of work where it was almost insulting. Scheduling was just as bad . Honestly I will keep my AC service but never again for plumbing"

"Very throuall"

"I had several questions regarding thermostats and services related to AC. I felt the young man was very knowledgeable and professional."

"Very professional and did a great job. Explained into details about AC service."

"The technician was very nice and you responded in a prompt manner"

"No repair or future repair would be happening to.solve my problem"

"Come same day, followed COVID precautions, cleaned up after self very kind, polite and clearly expressed problem and resolution"

"Sergio was very knowledgeable, professional and courteous! He diagnosed and repaired our air conditioner quickly. Were very happy customers."

"Had great service"

"Outstanding attention to detail, quality and recommedations."

"I thought the tech was wonderful. I did not ask for or appreciate a salesman coming along uninvited."

"Courteous and prompt!"

"Great service"

"Matt really goes over everything and does above and beyond in servicing it."

"Technician was unaware of the problem with the unit."

"Technician always does a good job, answers questions, provides information, is courteous. The office staff is helpful, pleasant, and courteous."

"Have been working with Alex for the past 3 years and he has provided me with excellent service. As a result I continue to renew my service contract I also had my daughter install an new AC and hot water tank and signed up tor your best service contract as a result of Alex performance"

"REPREPSENTATIVES WERE WELL ORGANIZED AND FLEXIBLE. THERE WAS SOME CONFUSION ON THE ACTUAL WORK START DATE AND ON-SITE REPS WORKED TO ADJUST. WELL DONE!"

"On time, professional and polite technician. Got my ac unit cleaned and serviced quickly. Unclogged drain line."

"Technician provided directions on how to turn off AC while changing filter."

"Professional and very informative about the people who showed up on Aug. 28; however it was extremely upsetting that the appointment was cancelled (by YOUR staff, with NO notice, on two prior days!!) 3 days to have your people show up is not satisfactory."

"Jadler Vincent was very respectful, polite & professional."

"Brent always does a good job."

"Tech is personable, easy to communicate with; showed concern and extra care regarding most recent issue (drain leak)."

"On time and very courteous."

"They were punctual and professional. They focused and answered questions. They were neat and left no debris after completing the installation. Actually, I already have a relationship with the company, as well as with Admiral."

"friendly helpful knowlegable."

"Great techs and great service"

"responded very quickly and got the part needed very quickly"

"On time & all business."

"Mike has always been very helpful when he visits."

"Zack and Mohamad were very informative in explaining the Advantage Plan, and the men who actually did the installation were efficient, respectful and neat."

"was expecting a quote on a new a/c instead received a quote on a leased a/c that you pay forever . also the sales man was not very knowledgeable about what a 16 seer was , tried to tell me mine was not one."

"Alex was very professional and thorough."

"Excellent clarification of doubts"

"The routine maintenance call left us with an malfunctioning unit. The service after fixed the issue that never should have happened in the first place."

"Jason did a nice job"

"Poor communication. Tech was very late. I had to call not once but twice. Rescheduled the appointment because the tech was very late. Then the tech showed up unannounced. Need to improve communication."

"Polite, knowledgeable and thorough"

"The tech realized the problem, came up with a solution, and provided a better way (additionally) to keep the outer door to the blower and filter closed."

"great job. No leaks so far"

"Jeff was great very professional."

"He did a good job"

"Thé system was installed only three years ago. How come I have evaporated coil problems? Lenox is a piece of junk very defective. Im still paying on the loan as of now. I will consult with a lawyer because it doesnt make sense. The problems happened at my sisters house."

"Very knowledgeable"

"he fixed the air cond problem"

"James always keeps my AC in excellent running condition."

"VERY POLITE AND PROFESSIONAL"

"They appeared to be helpful. If what they told me was correct for the wait time for motor parts replacement, I would have rated this higher"

"The tech arrived on time and did his job quickly and left."

"fast professional and very clean."

"Appointment was kept on time and accomplished skillfully"

"Very knowledgable and helpful in my making a choice of a/c. I highly recommend him"

"Technician did an excellent job in repairing my AC unit."

"Showed up on time, did what he was supposed to do and did it promptly."

"Tech showed up on time, was courteous and seemed to do his job."

"My technician was punctual and polite. He worked quickly and efficiently, laid down tarps to keep my house clean. and answered all my questions knowledgeably. My system was repaired under an extended warranty, keeping my cost down. The warranty was applied automatically, without my needing to produce any documentation."

"Did a good and was pleasant"

"Prompt, efficient, friendly and answered all the questions I asked."

"Job incomplete , replaced thermostat, new one not working."

"Honest, reliable and got the job done in a timely and professional manner"

"Matt had noticed maintenance issues that needed attention in the air handler unit. The air handler motor and fan vibrations have decreased quite a bit since his analysis of the system."

"Zach was very professional and new where to look to resolve our problem. Our brand new air conditioner unit was running extremely hot all day on Sunday at about 86 degrees. When Zach arrived on Monday Morning he knew what to check on the outside unit I believe he said it was a faulty contacter (not sure I am saying the correct part) but non the less once he changed that it started cooling down right away. He was very careful to wear the blue slippers over his shoes to not mark up our tile. We appreciate his assistance in servicing our A/C Unit."

"John spend a great deal of time to thoroughly clean out the pipe. He also realized the unit flooded because the auto turn off switch was broken and he replaced that."

"Scott was a great rep. for Service Experts and did a great job for you and for the Hataway's"

"I'm under the impression you are in the business of getting people's $100 for estimates and there is not really a professional behind this company. I was supposed to get a call with prices for either fixing my AC or getting a new one. I had to call several times to get Carlos finally call me back to let me know that someone will call me back...yet... Still waiting 48hrs later I'm hesitant to call another company and be out another$100 bucks to no avail Thank you for allowing me to tell you this... As nice as Carlos was i am very disappointed"

"John was pleasant and efficient"

"Tech was very good"

"At this point I am at a loss of trying to understand. I purchased two new Lennox highest end models, new duct work, new insulation. Ive had techs here at least 9 times in 2 1/2 months. Out of refrigerant (leak), Coil leak in blower unit (replaced) out of refrigerant, cant find leak, unit shut off because of float valve activated on unit 2, out of refrigerant, isolation test, out of refrigerant, leak found in outdoor condensing unit, unit 1 shut off because float valve activated, tech that came out fell through ceiling (damaged ceiling), each time someone comes out tech mentions someone will call me to schedule. No one ever calls in each instance. I have to call in and remind and schedule. Tech is scheduled to come out and replace outdoor coil in condensing unit tomorrow. This evening float switch on unit 1 activated and unit shut off which is supposed what was fixed last week when tech came through ceiling. I asked schedulers for manager to call me. No call ever. The only response I obtain is when I fill out a survey. No service can be this unorganized, and unaccountable."

"They were pleasant to speak with"

"We reported problem 8/14 and technician came out and had to order part. Came back 8/17 and part did not work so he had to go down 2 more times to Lennox and he still could not get it to work after 4 hours. He said the unit was failing apart. Scott came out and fixed it within 15 minutes. We were without air for 3 days."

"great job"

"Even with thermostat issues, they were able to find one which would work for my lifestyle and product efficiency"

"Installed New thermostat and could not get it to work. Job is not complete."

"Scott was very knowledgeable and was quick to diagnose the problem and correct it. He was also friendly and respectful"

"Joshua explained everything he was doing and why."

"The tech did a great job ??"

"Alex on time, mask and booties. very neat and answered all my questions."

"Jeffrey was my technician and entered my home without a mask on. I asked that he put one on and he stated that he was fully vaccinated. That may be the case, however, I still expect people entering my home to be accommodating to my concerns. For my next service I would prefer a different technician."

"Tech was very knowledgeable about his profession"

"Tech came checked a couple of things found problem, fixed it immediately. Double checked system (all Ok). Done in 15 to 30 minutes. Great."

"Friendly, polite and answered are question why pieces of paper were spitting out of the vents in every room."

"No"

"The first technician spent more time, selling me a new contract, then repairing my air condone problem. When I said NO, He left, but my Air condition was not working. I called Service expert. They sent another guy. Still I am without air condition for 5 days. I have been with you for 25 years. Can you look at my problem, and let me know. Thanks, Nik Kothari."

"Technician fully explained some situations we have and gave us some general tips on improving efficiency of AC."

"On time. Got done in a short time.Checked system, UV light and cleaned out pipes. Checked outside unit."

"Technician was very helpful"

"Never flushed out condenser nit as stated on receipt."

"He answered all my questions and showed me my problem and assured me everything was fine."

"technician arrived on time and was courteous and efficient. explained what he was going to do and what he found."

"Mathew is a quality technician, and gives expert advise on our AC unit"

"alex did a great job in servicing my a/c."

"The plber was extremely kind, ounderstanding, and patient with an old lady that made a confused mistake. You can't buy that. It's got to be inside the person."

"was highly informed on any future plans with my ac unit,still tho undecided,have ither expenses first"

"Because I am very satisfied."

"The technician that came to our home was very knowledgeable, professional, and courteous. He was quick to answer any questions we had for him. So far he is the best technician that was sent to our home from service experts. We would be pleased if he continued to be our service technician."

"Quick and efficient. I was very satisfied, however I need to note that my original appointment was on Monday 8/9 with a 12-2pm window. I received a call at 2:45 from my AC tech telling me he would be there in 45 minutes. I had to call to reschedule for Tuesday at which time my appointment and tech scored a 10."

"Chip did the work and then explained exactly what he did."

"The serviceman was very thorough! I had no idea that my condenser was incorrectly installed!"

"efficient and polite"

"Great service. Timely, neat, thorough"

"He was Very knowledgeable and helped with the problem"

"Arthur Hernandez is a very professional technician."

"On time as advertised, quickly diagnose the problem and proceeded to correct it."

"Hello, Service Experts of Jupiter recently came to troubleshoot an issue with my AC system. After the initial visit on 7/20/21 they told me that my evaporator coil on my 3-year-old York system needed to be replaced. The service charge to do this was $1351.00 due to the parts warranty on the coil they were able to look up. Then on 7/22/21 they installed the new coil. On that same visit when they went to charge the system, they found that there was another leak and told me that I would have to get the condenser coil replaced as well and that would be an additional $1350. Then they proceeded to try to tell me that it would probably be cheaper to buy a whole new system and that the service plan might be the best option. Thats when the salesperson Brittany Penny was sent over to try to sell me on the service plan. During the time I was waiting for Brittany to arrive I went through and found the original paperwork for the AC unit which was installed by All Year Cooling. I found that there was not only a 10-year parts warranty but a 10-year labor warranty as well on this AC system. So, once I found that I decided to have All Year Cooling fix the unit under warranty as opposed to buying a whole new AC system which seemed excessive on a 3-year-old unit. All Year Cooling came on 7/24/21 to fix the condenser leak which turned out to be a bad line for which they charged $249.00. I thought that would be the end of the issue. However later that evening I noticed that the AC system was not working properly and struggled to cool the house to 77 degrees Fahrenheit. On 7/25/21 All Year Cooling came back to troubleshoot the issue and found that the result was from the Evaporator coil that had been improperly installed by Service Experts on 7/22/21. All Year Cooling said that the coil was installed improperly in such a way that it was sucking in hot air from the garage through the handler. Also, the evaporator coil was missing the TXV it needed to function properly, so the compressor was pumping directly into the evaporator without being throttled. You can see in the attached photo the port where the TXV should be connected. I was then told that due to the improper installation causing possible damage to the unit they would have to remove and replace the evaporator coil again. On 7/27/21 All Year Cooling replaced the evaporator coil and installed a TXV correctly so that the AC system is now operating properly. Currently I have the evaporator coil that was previously installed by Service Experts on 7/22/21 in my possession. After calling the Jupiter Service Experts location no less than 8 times over the last 2 weeks, being hung up on several times, and blown off until today I was finally able to get a service manager to come out. Today 8/9/21, I met with Dave Traywick and his response was that he couldnt tell that anything had been done incorrectly and that there is nothing he can do. Little can I say but I was not thrilled with this lack of a resolution. I strongly feel that there was a severe lack of quality in the work performed. Also, most concerningly, I feel that the sales and service representatives dishonestly directed me down a path which was not in my best interest. The whole way through this process I felt pushed towards getting something that was significantly beyond what was necessary. I dont judge companies based on their mistakes but with the way they resolve those issues. Considering how this issue with the original work was handled I would not wish that anyone should have to deal with this company. I did my best to make decisions which any prudent individual would have made under the circumstances, and this is where I am left. Regards, Gavin Bell 6209 Dania Street Jupiter, FL 33458"

"Alex Forand has been providing me with excellent service for over 10 years. I have been with Service Experts for 24 years & have purchased 4 A/C & have always been 100% satisfied. I will stay with your company forever."

"I asked for quote on a new AC system, right from the start it was a hard sell on a service contract"

"The service man got here very soon after we called, diagnosed the problem and made a temporary fix with a part he had on the truck. He indicated he would order replacement part and install it when available. Brought the part and installed the next day."

"The technicians arrived right on time, were very pleasant, and completed the job in a short amount of time."

"Cane on time. Very courteous"

"James did great"

"He quickly diagnosed the problem, and corrected it."

"We received some helpful information and suggestions from our service technician, Merrill"

"Overall very happy with the new AC ducts. Several ceiling holes needed to be repaired and those spots still look a little rough."

"The service was good and just the usual 6 month service"

"Professional, thorough work with sufficient men provided."

"Explained problem & what was done to resolve it"

"He was very professional and did a great job. He answered all of my questions."

"Service was excellent . Everything was carefully explained. All questions answered."

"Service technician did a thorough job."

"The main tainance was going to be scheduled the following week. Considering we needed the repair to make our system function, the technician, with the the consent of the those in charge, decided to do the maintenance then and there."

"Service technician cleaned and checked unit thoroughly"

"Did not perform any service to fix the issue, went immediately into a sales pitch"

"quick response"

"WAS ON TIME, DETAILED, NEAT, CLEANED UP THE MESS AS NEEDED , ANSWERED MY QUESTIONS SO I COULD UNDERSTAND WHAT WAS HAPPENING. I ALREADY SPOKE TO SOMEONE AND TOLD THEM TO HIRE S.E."

"Zach did a real professional job."

"The technician was very knowledgeable and completed the job in a timely manner."

"He explained to me what he was going to do and how he was going to do it."

"timely and professional."

"prompt service"

"it took 3 representatives to get the job done. The first two couldn't do it"

"Timely resolution"

"James definitely knows what hes doing he was in and out in about 40 minutes and my unit is working great now"

"Tech was honest and gave us a fair price for work that needed to be done."

"Tech was neat, informative and thorough with maintenance"

"The first technician scheduled never called and never showed. I called back at 4:30 am and was told that the general mgr. would be contacted and someone would call me. When I did not receive a phone call back I called back at 7:30 am .The scheduler asked me to hold while she finds out what is happening. After holding 25 minutes,I hung up and called back. That customer service person scheduled a technician who saw what the problem was and solved it quickly. Needless to say the experience was not a pleasant one !!!"

"They sent technicians the day I called. They were very professional and friendly. A part had to be ordered but my AC was back up and running in three days."

"Installed ordered part timely"

"no service since july 21 ...three visits still no a/c working"

"Paid for full service not a 10 minute tun up.."

"I am old and inexperienced. Your man answered all my concerns."