Service Experts Heating & Air Conditioning Reviews

"As usual, highly professional from calling for an appointment to performing the work needed to keep my A/C in tip top shap."

"The technician came same day when we called and solved the problem efficiently and effectively."

"Very professional. Got here - went right to work - and successfully completed the job. Excellent team"

"Quick and efficient resolution of our problem."

"Arrived at time scheduled. Courteous."

"Service tech was on time, professional and knowledgeable."

"Very professional"

"Great service. Polite and knowledgeable"

"Terrible service, will be hiring people to leave bad reviews and dispute charges on my credit card"

"He was very efficient and professional."

"Service rep was very knowledgeable, on time, polite, very helpful answering my questions and was clearly an expert about the unit."

"Tech was friendly, helpful and was able to diagnose and explain the issue in a way that was understood."

"Technician Didnt diagnosed the issue. Still error code kept coming and water was dripping in drain tray. Technician didnt mention anything about clogged drain pipe but mentioned that if lights are old and each cost 200 dollars We cleaned clogged drain pipe next day which resolved water hitting drain tray."

"Always prompt and good service"

"The service tech was great ! He explained everything, and was very courteous !"

"No comment"

"ontime,friendly,neat,efficient, arthur handled the checkup and reported no problems."

"Technician was very professional and friendly"

"Quick , on time, knowledgeable, friendly and could understand him."

"Braking ceiling after cleaning is not good. Also on the floor Dropped paint here there."

"My attic has been refinished. Tech had trouble blowing out the drain line. He blew it out in reverse blowing out white algae over a 10 foot square area of my attic which he did not clean up. Now this algae is stuck to every thing in the area.."

"On time, courteous, answered questions, did not rush."

"Had to call in twice and still did not receive any visit ir service."

"Technician kept us informed. Friendly and answered all our questions"

"Excellent & well done service job told by my tenants. ??"

"Your tech Jeff Johns is an excellent tech. Your tech Jeff Johns is a very good tech. Gave good answers to my questions."

"I don't think the tech checked the capacitor or the refrigerent, he was done too quickly and no gages visible. And I did mnot sign the work order."

"Lawrence has serviced my equipment for many years and always goes above and beyond to do the best job possible."

"very courteous and professional"

"He did everything needed to resolve our inspection issues and was very friendly and helpful during the visit."

"Quick response to problem. Given diagnosis. Took at least temporary care of the problem. Plan follow up."

"Lawrence knew what his job entails !"

"Zach always does a thorough job and takes the time to answer all of our questions."

"Excellent service as always. Never worry about a problem creeping up with your crew at the helm!"

"Good repair man"

"problem was solved."

"Scott helped on.trouble shooting, thermostat equipment limitations, and WI-FI connection in a professional manner."

"He was knowledgeable and efficient, gave good advice and other services for me to think about.. like a new duct work"

"BRIAN, Was courteous, respectful and extremely knowledgeable. I was comfortable and felt no pressure as I have in the past. He went about his business and did his job."

"James Obrien arrived promptly and was very knowledgeable about the equipment ."

"very professional, polite technician who seemed to actually care about the solution without trying any scare tactics."

"Timely,efficient,courteous"

"Technician was able to access problem quickly and efficiently. He then explained what need to be done and quoted me a very reasonable price."

"Prompt and professional service, responding clearly to all concerns I had."

"THey showed up right away, diagnosed the problem and were able to fix it in a reasonable amount of time considering the supply chain issues."

"Tech Jeff was very professional and polite."

"Thermostat is still not working properly. The thermostat may need to be replaced as per our Service Agreement. Please notify the local shop to return and correct this matter. Thanks"

"Tech knew problem immediately however we never received the promised email outlining the service given."

"The tech was polite, answered questions, and worked hard on 2 units on our roof."

"The consultant was very friendly and professional. He was very knowledgeable and answered all our questions in a way we could understand."

"For some reason I put my AC filter in backwards. The service representative kindly explained to me how to put it in and which way air flows."

"Technician arrived on time and was able to quickly address the service issues that needed to be taken care of."

"I think his name is Scott. He was prompt, polite and thorough, and offered a solution to the fact we needed our unit serviced almost every five weeks (the unit itself is only five years old, it's an issue of the drainage and how it goes through our house). If what he did this last time doesn't work, he suggested we may need a pump. I appreciated hearing a solution because it doesn't seem normal to need service this often on a unit only five years old."

"First they lied to me and told me we were the technicians next call. When the technician got there he wouldn't fix it because he claimed it wasn't installed properly and blamed it on something unrelated to what was actually wrong with the AC"

"Excellent service"

"Louis did a great job."

"Very knowledgeable and did the job perfectly"

"All good"

"They were hard workers, installed everything in the time frame. Just had to have them back to clean up the attic a bit but very satisfied with the overall job."

"Technician walked us through the complicated steps to replace our electrostatic filter. Very polite and helpful."

"Ever since meeting Ramon he has been the upmost helpful and respectful. He is very knowledgeable and not pushy. He always has had my best interest unlike most a.c. people I have used before"

"fied the problem. efficient. knowledgeable; professinal"

"I do not think that he checked the refrigerent or the capacitor."

"Machine froze over the next day. Was working fine till he dealt with it"

"Very professional and took the time to explain what I needed to do."

"I told you exactly the type of breaker required as stated by the inspector and the service tech had the wrong breaker. So you have to come back again, which means I have to take off work again."

"He was polite and went the extra mile"

"I did not give 10 because I think the technician should have used a drop cloth while replacing a coil. We have wooden floors."

"Because no one is a perfect 10"

"You were 1 of 3 contractors I have visited. Your "Expert" was the only one that said their are NO air handlers that would fit in the space my current unit is installed. WRONG!"

"I was told that Service Experts did not plan to honor the 10-year parts and labor warranty that I received when I purchased the air conditioner."

"Scheduling and service went well."

"Technician was efficient and polite"

"The young was very nice and seemed to know what he was doing. Only time will tell as I had no known problems and this was semi annual maintenance and renewal."

"Scheduling and A/C Tech (Scott) were curteous and professional."

"He was very prompt and did all the maintenance on the AC unit. He even remembered to clean the AC vent which requires a large ladder and did the best he could at cleaning it."

"again they did a quick and great job"

"I had Zack Simons and he was great. Please send him again."

"Technician was excellent"

"Your office continues to have scheduling issues. They also bill me for service that had not been provided yet. Scheduling and billing is terrible."

"Matt was very professional and pleasant to speak with."

"Ramon was on time, efficient & friendly"

"The service tech was professional. He heard my concerns and fixed the issue. Very please!"

"Service Experts set up the appointment efficiently; called ahead prior to arriving; showed up on time; and fixed the problem I was having with the Nest remote thermostat."

"Professional Technician"

"He could have been neater."

"1. Claude promised me filters and never delivered 2. Paid for more expensive service contract and had to pay extra 3. Tried to upsell me on a product without telling me the name or what I would get 4. Can I get my money back on my service contract? If so, please send me a check"

"Smart, personable, shared information on how he went about his work."

"very professional"

"Thorough and pleasant"

"Technician went out of his way to resolve issue."

"Technician was prompt, thorough and nice to work with."

"I have used Ramon Hurtado for about 2 years and he knows my unit and he always provides exceptional service."

"Nate was on time and very friendly"

"The service was good as usual but what I did not appreciate was the heavy sales pitch for a coverage I couldn't afford and telling me that I would be getting a new AC when my warrenty won't be up for 4 more years!!! Also I was told that my water heater was overdue for a change and that it might leak at any moment and flood the house. I was told that the Armour contract I just renewed with you for a year was not going to be offered anymore. Also I was high pressured to but three packs of your filters which would last for 12 months. God knows I might not last for 12 years!!!!! I've had my service with you for many years and I had no complaints. I almost cancelled my contract with you and if this ever happens again."

"Technician was efficient and knowledgeable"

"Excellent fast efficient"

"The technicians are very nice and prompt. Love the A/C equipment as it is very efficient and has saved me a lot on my electric bills."

"your representative on time, very good communicator, and did an excellent job, as best as I can determine"

"Checked all plumbing and told me what to watch"

"Installers did not speak English well and could not communicate about the job. Didn't follow request about shoe covers and keeping mess to a minimum. Left carpet uncovered and stained with equipment."

"My tech was Courteous and on time."

""Service" as provided by the techs who came to my home was the normal high standard. The explanation of the Advantage Program "details" by the tech and sales rep who came and closed this "service" program with me - not so much."

"Dependable & reliable"

"Upsold on new AC system, in my opinion. Once price settled on and traditional purchase determined, still was listed as part of Advantage Program and was turned in to collections!! Requested call back from initial sales contact to get any contract info that I may need and never got call back. Advantage Program customer service person was very rude and unprofessional. Did not even try and empathize with my frustration."

"The technician knew what he was doing. He answered my questions with no problem at all."

"The technician did his job. Solved my problem, was courteous and professonal."

"Very professional service ??"

"Your tech Zack was a credit to you organization, he showed up on time and was able to quickly diagnose an intermittent problem and get the system up and running. Very impressive!!"

"Everything went smoothly. A large part of my 10 rating is due to my technician, Jeff Johns. He is an asset to your company and I would always ask for him again."

"Tech was very professional,knowledgeable and respectful too all my needs."

"The technician was very nice and helpful"

"While the technician did its work properly and was respectful, I think the customer service reps were a mixed bag. I spoke to different reps and never received the same answer. More specifically, regarding the Priority Plus free membership. Your website shows it as being free by just signing up for it but one (rude) rep told me that I have to pay $10 a month. Another rep told me that the billing department needed to complete the sign up process. One rep told me that the technician will sign me up but when I mentioned to the technician about the program to waive the trip charge, he stated that there's not a free program to waive the trip charge. In conclusion, the experience was and remains confusing due to not having a constant response from the employees. I have also called multiple times to speak to the billing department about getting the trip charge refunded. This was suggested by one of your reps, whom also stated that the technician should haven't charged me the $99 trip fee on the first visit because of the Priority Plus membership. As of today, I still haven't received a call back to at least explain the situation and every time I call, the reps are reluctant to pass the call to the billing department. Therefore, I cannot provide a positive opinion on the whole experience and do not feel encouraged to conduct business in the future. Best of luck."

"Matt is a very knowledgeable personable individual. It is ONLY because of Matt that I have renewed my maintenance contract with Service Experts. I am NOT pleased with Service Experts response to calls for repairs."

"The tech arrived on time and completed the job quickly and efficiently"

"Knowledgeable and professional"

"As always (for the past 20+ years), Service Experts performed an outstanding semi-annual tune-up on my HVAC; that's why we keep coming back to them for service.......for more than twenty years now."

"Interacted with a tech, a salesperson, and then two installers of a new unit. All of them did a great job. My only negative is that when I first called for service at 2:30 pm on 4/14/22 I was told someone would be here that day. I called again at 6:30 pm and was told I would still get someone here that day. I would have appreciated a call from dispatch or a tech stating that a tech wouldn't be available until the next day. Communication makes for better customer satisfaction. I was told the techs worked until 9 pm and I sat at home from 2:30 pm to 9 pm without anyone showing up or any informational call.."

"Good service"

"I called Service Experts for an emergency condition with my Air Conditioning. I was a a first time customer. They not only were able to send technicians in under two but they sent two of the best men I have ever had service my air conditioning saystem. I immediately signed a service agreement with them."

"Alex is very helpful and knowledgeable"

"Jason was extremely knowledgeable, and determined the problem right away. Hes a tremendous Positive asset to Service Experts, and you should do whatever it takes to keep him!"

"Because of the technician: Merrill Sizemore, professional, knowledgeable, friendly, and courteous!"

"Courtious , professional , explained things"

"Jeff was very professional and offered suggestions weve not had before."

"Spent the time necessary to be sure everything was operating well. Very thorough and explained everything"

"Courteous, efficient"

"Artie is superb"

"very professional and considerate that we had a very sick person in the house"

"Your guy was pushing during the whole time to sell the monthly plan which I was NOT interested at all, all I want is to BUY a system and pay cash for it"

"He didnt use any cleaner to clean the drain pipe only hooked up a vacuum which surprised me because other service techs used vacuum and chemicals."

"Professional, cordial, polite kno about work"

"the installation of the plenums was very good, but they did not secure the drain hose properly and later in the day water started dripping from the ceiling and another technician had to correct it."

"Courteous, professional, and very efficient????"

"Very nice job explained everything nicely"

"Very professional and knowledgeable"

"No advanced call."

"Tech ok,however overall I give service experts an overall 5.ask jay for explanation."

"Friendly, explained certain aspects of job to me, personable."

"Mike is very good with people."

"1. I booked the call for Thursday so that I could have the Tech that I requested- Brian. This was confirmed by the booking person, Nathalie. Brian never showed up! 2. The call was booked for a window of 12-2pm. At 2:40pm, the Tech arrived. 3. The Tech never called in advance to let me know he was running late. 4. The Tech did the exact same thing for my other property in January- also on a maintenance plan. He never showed up on the appointment day. I was then forced to re-book another Tech for another day. I reported the problem. However, the problem persists."

"Repair was completed quickly and proper way,the technician knew what he was doing."

"Allen is always on time and explain everything clearly and always pleasant."

"Two people arrived and most of the time was spent telling me why I needed a new air conditioner rather than how I might fix the one I have which had not given any problems this year"

"Always on time and technicians are very knowledgeable and helpful"

"On time very professional"

"Everything was fine"

"Vincent was efficient, polite, knowledgable, and worked quickly."

"Jason the tech was great"

"Prompt. Courteous. Efficient."

"arrived on time told us what he did told us what he found with the unit very informative"

"he was very experienced"

"He was courteous, and explained every step of the process"

"Mike Garcia is a professional He knows his job well efficient pleasant to deal with on t"

"Have had a contract since you installed my unit, now being told my service contract benefits are being reduced . I will now have a contract that covers a 15% discount and 2 maintenance visits per year. For the last 3 years Ive been sent incorrect benefits included in service program and when I questioned it again this year was told its a printing error, same excuse every year but same issue each year, makes no sense!!! Your updated maintenance agreement is useless and over priced for whats being offered!!! Shame on you!!!! Pay your techs so they dont try and hustle your customers with useless services and a lack of caring about the customer versus making an extra buck!!!"

"On time, quality service. No pressure to sign up for programs"

"Scott is very professional. He explains what is happening. A pleasure to deal with"

"Mike was, as usual, completely professional and did a great job"

"The tech that came to my house was very professional. Explained everything to me."

"On time and moved quickly"

"very professional"

"Waited waited waited for a tech to contact me. Made a appointment with Tech, never showed and then gave me a quote w/o even seeing the task."

"Time, good install. But you got dirt on my carpet, and you were suppose to check the coil connections up in the attic. I still need you to do this to make sure they are connected properly and not collapsed on floor. The south bedroom has issues with low air flow. Please call for appoint. Thank you"

"Very professional and efficient"

"Quick, efficient, b r u polige"

"Sales rep did not listen to what I was asking about, seemed only concerned with what he wanted to tell me. I felt like the appointment was one of a "money grab" but without any substance to back it up. Not what I expected, I do not think he felt I could "comprehend hvac systems which was ignorant on his part. When the time comes I will not be purchasing a new system from your organization."

"Was professional, friendly and went about his tasks"

"Alex is the best. Sad that he is relocating. He always exceeds expectations."

"Tuneup turned into a sales pitch that was way out of line.Instead of a fix the experttried to sell me a expensive plan with expensive options that would be funny if it wasnt such a sad presentation that only someone who fell off the tomato cart would agree to.What happened to this company?Total rip off.The sales guy was a joke.Feel sorry for anyone buying into what he and your company are selling."

"Very efficient"

"Alex is the absolute best."

"Tech was very thorough, knowledgeable and polite."

"Customer Service in a timely manner"

"James is outstanding!"

"Being that the original installation of my new a/c a few weeks ago was done improperly and failed the county inspection, I am witholding any judgement until I see that the repairs and correction done a few days ago, now meet the county standard."

"Bryan was very polite and very neat and knew his job."

"Excellent service, knowledgeable tech."

"Guys did a great clean job...."

"Always on time and professional."

"Scot is a very reliable and capable tech."

"Plumber was excellent. Your company policy is too pushy. I didn't ask for plumbing inspection. Felt it was forced on me. But your plumber helped me and I'm happy. Stop pushing!"

"Prompt, efficient service. :)"

"Because everything went smoothly."

"The Tech came on time and the work was done right."

"The tech was nice, professional and knowledgeable."

"Tech arrived on time. He provided good quality service."

"Way too expensive!"

"Matt is VERY special, as he is extremely knowledgeable and honest. He has the ability to explain complex technical details in plain English. Do whatever it takes to keep him!"

"Technician was on time and worked in a timely manner. He was very professional and cordial."

"Very professional and creative in solving a problem."

"The tech. was very good and explained everything to me."

"0000000000"

"I have had Alex service my AC for the past 7years. He has helped me save money on my electric bill by making sure the AC is working efficiently.. He has also convinced me of a service contract. I'm sorry to see him leave WPB he will be missed. I can only hope Service Experts has a replacement as good as Alex."

"Jeff was pleasant and responsive and handled our problem professionally."

"The Service Technician was very kind & very thorough in servicing our Air Conditioner inside and outside."

"Jeffery is excellent he explains whats going on and the next steps."

"Great service"

"the tech was very neat about his work"

"Alex is very good and explained everything to our understanding and expectation."

"Scott was very knowledgeable and very informative, nice young man"

"Foot cover' had a mask on"

"Dependable service and on time arrival. I also like having the same technician working on my unit."

"Good service. Friendly thorough"

"Huver was on time, friendly, and knowledgeable"

"This was the worst experience Ive ever had, Ive never felt like someone was trying to manipulate me more then Jose. He was trying to sell me on an entirely new system and pressuring me like there is no tomorrow literally. My gut was telling me he was lying to me so I asked my community who to call to get a second opinion. $110 later everything is fixed. Jose straight up lied to me and told me I had one option which was to rip everything out. He is truly a horrible person and a liability for your company. I would like a refund for my experience and waste of time. On top of everything he was extremely rude and condescending. He knew we were new homeowners and his goal was to take advantage of us. The worst experience ever!!!"

"Price too high."

"I really appreciated the time he took to explain everything."

"Excellent service"

"Respectfully and courteous team member. Explained his process clearly."

"Friendly, knowledge, fast service and tech was on time"

"Friendly and quick service."

"Ive requested this employee every time since he seems to know whats wrong if anything, or who to contact and more. Its a service to have this person into do my service. Hes young enough to accomplish anything he puts his mind to."

"Professional representative"

"Fast and great service"

"The service was on time, efficient, and courtesly perfomed."

"Service was running a little late,but very courteous and professional when he arrived."

"Couldn't have been better service by the Tech"

"Good polite thorough"

"The last service was the county permit inspection for the new AC and the new water heater. The water heater did not pass because it was not hard wired . This needs to be corrected and a re-inspection called for. We have not been contacted yet about correcting this."

"nice people"

"Service Technician was great. However, he did NOT bring the correct size filter that Service Experts was supposed to have ordered 3 months ago. Tech says he is ordering the correct filter size to be delivered to my house. Still Waiting."

"The Technician was patient, respectful, and answered all my questions. He has written a note that Service Experts will replace the UV lights prior to my leaving the area in May."

"Tech was very informative as to what he was doing, and very thorough"

"Zachary was great, very thorough"

"Very nice tech !!"

"Lawrence was knowledgeable, kind and answered all my questions."

"Matt, the SE technician who came out, is a true representation of SE quality. He is prompt, respectful, informative, and always leaves our AC in tip top operation and gives us the assurance our system is in top working order."

"Mike Garcia is the best"

"It does not work at lower level. I have not had a full nites sleep since it was put in. Last nite I didnt turn over at all."

"I always request Matt to be my technician. He does a very thorough job & knows what he is doing, which is more then I can say for some of your techs. Keep up the good work Matt!"

"The service tech who installed our ac worked by himself"

"The Service Tech was thorough and professional"

"The technician is always considerate and patient with any questions I have."

"efficient timely and clean"

"Scott was very helpful and efficient, as most of your technicians are. However, as every one who comes here has to hear, I hate this unit, which was very expensive and has had many problems."

"Glad to have the same technician back from 2 years ago."

"Because he worked by himself and it was a hard job"

"Tech was prompt, knowledgeable & polite."

"Friendly, efficient, knowledgeable"

"The crew was professional, knowledgeable and clean."

"On time; Knowledgable"

"Overall very bad experience, typical bait and switch type first interaction with no clarity on charges."

"good job"

"Tech Jeff Johns provided his customary combination of excellent knowledge and exceptional customer service. There was a double billing to my AMEX account of the $1200 charge from 3/9. We need the Accounting Dept. (Christine) to issue a $1200 merchant credit to my AMEX account as the simplest way to fix this. Nobody's fault, just something that happened, but I will be calling Christine on Monday to assist in getting this cleaned up. Jeff came back for residual unfinished work on 3/12 and I did show him a copy of the double posting of the $1200. Thank you."

"Efficient, timely service."

"I had to contact you to request service that should have automatically been initiated by Service Experts a month ago. It was 7 months since the last service call."

"tech was professional and knowledgeable."

"Showed up over one hour late = never let me know you would be late - tech did not have a pen or paper or smart phone to write anythiung down - tech was here no more than two minutes - never got an estimate - spoke with Jay one week ago and he has never got back to me - i lvelieve your company may be guilfty of deceptive business practices.."

"Scott is knowledgeable and personable and worked diligently in our attic on one of the hottest days of the year so far. Note - the day prior to the repair Scott did, Jeff and Raul were here to troubleshoot our issue and tells our options, and we found both to be thorough and helpful. Jeff has worked on our system for a number of years and we have always been satisfied with his work."

"Jeff caught a potentional catastrophic issue with my condenser coil had sprung a leak of refrigerant. We were able to get the part ordered and repaired before the true heat of summer came into play. I will be forever grateful to him for catching that in an early fashion as we thought it was a tiny leak turn out to be a bigger leak than we thought. In inclement he made sure to get it done and running. What a difference it made. As with all their staff always a pleasure to work with. Will continue to do so. KUDOS JEFF"

"He is very knowledgeable and knew just what to do to fix the problem! Courteous also!"

"Excellent technician!"

"Very professional in the technician way of checking our unit"

"Alex is always prompt and professional."

"I use service experts for over or close to 30 years I think they are marvelous, they are prompt, and they are very respectful of my property, and I will continue using them"