Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 5,604 Reviews
mrs bailey B.
west palm bch, florida
"repairs too expensive, so decided on Advantage Program. Never actually explained as a lease program. Didn't realize until I read the back of paperwork after signature completion."
mr grossman G.
boynton beach, florida
juan D.
west palm beach, florida
cynthia M.
lake worth, florida
vida P.
west palm beach, florida
"Alex knows my house, and knows its problems. He's the BEST!"
mrs lori M.
jupiter, florida
"The technician was very nice and did the work quickly."
mr cumello C.
coral springs, florida
kimberly P.
palm beach gardens, florida
mr mcnulty M.
jupiter, florida
charles F.
hobe sound, florida
"After 2 other technicians were inablr tp resolve my isdue, he got it done."
mr quinonez Q.
jupiter, florida
mr stokes S.
royal palm beach, florida
"Alex is the #1 technician. Used him for years. Always first rate."
arnold L.
west palm beach, florida
"SEEMED TO BE VERY THOROUGH AND ASSURED ME THAT THE NEW DRAIN LINE AND PITCH CURED THE PROBLEM"
mr christie C.
port st lucie, florida
"A/C DONT WORK. 2 YRS. OLD AND HAV ISSUES . COMPANY DONT HAVE PARTS. NOT GOOD."
mr hirsch H.
palm beach gardens, florida
"Communication was prompt, serviceman was pleasant and answered our questions politely and with knowledge."
anne T.
boynton beach, florida
"Alex is very knowledgeable and goes right to the problem, and addresses it. This system has had drain problems from the beginning."
mrs dawson D.
jupiter, florida
dr pape P.
wellington, florida
"Cody always makes sure the job is done professionally. He is very respectful and kind"
linda C.
pompano beach, florida
"The new unit did not work. Wasted 10 hours sitting around sweating in my house and then had to endure an entire night without AC"
mr spencer S.
port st lucie, florida
thomas M.
port saint lucie, florida
rebecca A.
vero beach, florida
"Very polite and knowledgeabke! He explains very well and fixed the rattle and the burping sound"
mrs mckenna M.
port st lucie, florida
paloma P.
highland beach, florida
mrs meriggi M.
highland beach, florida
"anytime someone comes out to do work, they are always trying to upsell me on something."
mrs fein F.
plantation, florida
"Did not bother to clean filter."
mr caffrey C.
jupiter, florida
"Professional, courteous, and friendly."
susan H.
boca raton, florida
"Appointment within 24 hours and technician was great!"
juan L.
ft lauderdale, florida
"responsive and knowledgable"
debra T.
cooper city, florida
richard L.
west palm beach, florida
mr feranti F.
port st lucie, florida
"friendly courteous professional"
mrs tierney T.
west palm beach, florida
mr temel T.
port st lucie, florida
mrs spiegelman S.
boynton beach, florida
"Tanvir is very knowledgeable and professional."
mr marcus M.
fort lauderdale, florida
"Skilled, friendly, helpful service tech"
mr tulko T.
hobe sound, florida
"The first guy came to do regular preventive maintenance on my two AC units. He forgot to turn the ultra violet blue lights back on one of the units. That required me to phone you guys later in the day and send another tech out to turn the lights back on. Not a happy customer."
bill C.
boynton beach, florida
"ALLEN WOREKED SUPPER HARD. GOOD MAN!"
dr michelsen M.
port st lucie, florida
mr newman N.
west palm beach, florida
"Alex is very thorough and professional"
william M.
fort lauderdale, florida
mrs hughes H.
lake worth, florida
"Have been with your company for 20 years and have never been displeased with the service. Of course Alex excels in his job and I always request him for my service. Never have to be concerned about anything cropping up because his work ethnic and professionalism are very reassuring. Job well done!"
debra P.
hollywood, florida
"All work wascompleted and no mess left behind."
mrs gerstein G.
palm beach garden, florida
"Justin was knowledgeable and efficient"
mr hughes H.
jupiter, florida
"I would have liked more post-installation instructions for the new thermostat. The system user guide does not have much information. Other than that, great experience."
mrs allsopp A.
palm beach gardens, florida
philip B.
hobe sound, florida
"THE SERVICE WAS FINE. BUT, TO CHARGE $187 TO FLUSH OUT THE DRAIN LINE FOR OUR #2 AIR HANDLER IS OBSCENE WHEN WE HAVE A SERVICE CONTRACT. JAMES DETERMINED ALMOST IMMEDIATELY WHAT THE PROBLEM WAS. THE PERSON WHO HANDLED THE CALL FOR SERVICE MIGHT HAVE SUGGESTED WHAT THE ISSUE MIGHT BE, AND SHE SHOULD HAVE SAID THAT I WAS GOING TO HAVE TO PAY 180+ FOR THE CALL IF IT WASN'T COVERED BY OUR CONTRACT. HOT HAPPY!"
mr liszewski L.
fort lauderdale, florida
mr glasband G.
west palm beach, florida
"The technician was very thorough and explained everything he was doing"
james C.
lake worth, florida
"Roberto was very knowledgeable in the maintenance of my unit. You can ask him a question without hesitation answers in vocabulary that the average person can relate to."
mr dioguardi D.
singer island, florida
"Great individual, polite, neat, knowledgeable, A+"
mr rijo R.
coral springs, florida
payson P.
indiantown, florida
"Always have received great service from sales rep to technicians"
willi aschenbrand A.
boca raton, florida
mr wisniewski W.
delray beach, florida
"Alex explained everything, it's hard to trust contractors in Florida"
mrs cusmano C.
palm beach gardens, florida
"I think $189 to clean a drain pan is a bit pricey, and I did not like being made to feel guilty if I did not sign up for a Service Plan. I'm stuck using you for the next 2 visits but then I will shop around for a cheaper solution."
mr neagle N.
lake worth, florida
"Very professional, courteous, knowledgeable"
pat C.
jupiter, florida
"Howard has been here a few times before, he is a very nice man and knows his business"
pethirna B.
port saint lucie, florida
mrs tatham T.
boca raton, florida
"The above rating was on the company not the techs, as I felt that two weeks to get parts for my AC was excessive for a company that is a dealer for Lennox."
mrs silver S.
west palm beach, florida
"The service was especially helpful in letting me know what is going on with my a/c"
mr harris H.
jupiter, florida
mr maharaj M.
davie, florida
"The service tech were very knowledgeable in what he was doing. He was very helpful in answering questions."
mr bode B.
palm beach, florida
"Brittany Penny went out of her way to explain service and implement service"
gloria V.
vero , florida
"Howard is very professional and truly cares about his customers' problem and strives 100% to solve the issue."
mrs franko F.
palm beach gardens, florida
"Prompt, courteous, knowledgeable, quickly diagnosed the problem, ordered necessary parts, advised approximate fix date"
ruta K.
tamarac, florida
"I dont remember his name but he was very professional and worked very efficiently"
judi L.
boca raton, florida
"Kevin was very helpful explaining the problem and providing purchase options."
mr nogoy N.
lake worth, florida
"Always show professionalism when fixing my AC unit"
mr graboyes G.
lake worth, florida
"Was very well versed in my air conditioner and was able to solve the problem quickly and explain what happened and what to do about it"
mr barger B.
lake worth, florida
"No comment"
mrs kaufman K.
boca raton, florida
jonathan S.
plantation, florida
"Thorough"
mr ringelstein R.
west palm beach, florida
"Because I had to call to find out when the part was coming in no one ever contacted me"
mrs tarrant T.
west palm beach, florida
"He did everything he needed to do in a timely fashion"
mr rascona R.
jupiter, florida
"James inspected our unit and made recommendations to solve our issue"
dr. bartus B.
jupiter, florida
mr needle N.
boca raton, florida
"Great service. Very nice staff"
mr baron B.
delray beach, florida
"Juan did not return 2 phone calls and the technician did not warn me to have my neighbor (Im a snowbird) check the new system after it was flushed to see if it shut off again"
debra T.
cooper city, florida
john R.
palm beach gardens, florida
"On time, called in advance of arrival and advised us of necessary action necessary to correct issue"
audley J.
wellington, florida
"Courteous and knowledgeable service personnel"
mr feiertag F.
royal palm beach, florida
"Howard is an extremely Positive asset for Service Experts, with his honesty and knowledge. You should do whatever it takes to keep him!"
mr agnew A.
palm beach gardens, florida
"Scott is very knowledgeable, professional and took the time to answer my questions and explain things to me in easy to understand terms. He and his helper replaced our coil and did a great job. Now our AC unit is cooling our house and we are very comfortable."
sharon D.
jupiter, florida
"I am still waiting for someone to fix the over all problems!!"
mr davidoff D.
lake worth, florida
"The technician didn't do any of the things the girl on the phone said he would do, as far as I could see all he did was go downstairs to drain pipe and vacume it out. He said the unit was to old to add coolant, which is true, but he still could have done other things. He could have started by checking the temp. coming out of AC vent and he could have cleaned it up. I felt like he didn't want to do anything but sell me another unit. It took the girl on the phone 5 minutes to tell me ALL the things he would do, WHAT happened."
mr. turner T.
lake worth, florida
"Diagnosed and fixed the problem very quickly"
mrs kiley K.
palm beach gardens, florida
"Jimmy is outstanding and very pleasant."
roger B.
port saint lucie, florida
"Job done great and timely"
frank T.
plantation, florida
"The Tech noticed that the Refridgerant caps were missing from the outside compoment and just said they were missing. I thought he would replace them, but no. Prior to his visit the last Tech that serviced the unit was Michael 260-00058. on March 27 2019. Your company owes me two caps.and would appreciate getting them ASAP."
mr zambon Z.
tequesta, florida
"Both Ben and Will were extremely courteous, respectful and professional in the way that they went about their work. They kept us up to date on the progress of the work throughout the day and made sure we understood what they were doing every step of the way."
mr trefts T.
west palm bch, florida
"Arrived on time; did work efficiently was polite and informative. I was not happy about spending $800 for 4 UV bulb replacements but according to the technician they needed replacing. ( all 2 years old ) Unexpected expenses of that amount are never pleasant but certainly was not the fault of the tecnician."
mr koltun K.
boca raton, florida
mrs ilg I.
hallandale beach, florida
"My name isLorraine- I am the sister of Nancy Ilg. Nancy lives at 1445 Atlantic Shores Blvd in Hallandale FL. Nancy has Alzheimers disease. She has a live in care giver due to her illness. I am Nancys POA and I manage Nancys health needs and day to day activity in conjunction with the caregiver. Last year a NANCY needed a new A/C. There have been numerous issues- starting from the installation and continues with drain line backing up and water onto condo floor. If anyone is truly interested in my feedback you can call my cell 954-812-8683."
s S.
ft lauderdale, florida
"John did a good job and would like to see him come back. We need the same drain bleach clean out in our first floor handler closet. We were not charged per our platinum plus agreement however on a prior service call , we were charged $84 for the same work that was done on Mikes visit."
mr tulko T.
hobe sound, florida
"You guys come relatively fast after I called but you couldn't fix the problem since you had to order the part."
jim M.
jupiter, florida
"Time it took"
mrs gibson G.
west palm beach, florida
"They have been here before. Both are very personable and professional"
mrs jackson J.
riviera beach, florida
ms goldman G.
port st lucie, florida
"James was polite and courteous and very knowledgeable"
mr griffith G.
boynton beach, florida
"The technician turned up on time and solved the problem"
mr zak Z.
port st lucie, florida
"Shawn is very thorough and neat while working"
mrs perrone P.
palm city, florida
john V.
fort lauderdale, florida
"Humberto was very professional courteous and explained everything he was going to do"
karen C.
jupiter, florida
edward M.
lake worth, florida
"Jim was very knowledgeable, efficient, and very friendly."
mrs wagner W.
atlantis, florida
"Alex is the best."
mr tschupp T.
west palm beach, florida
"Personable technician, very thorough, offered excellent advice for maintainence"
mr delapaz D.
plantation, florida
mrs tatem T.
stuart, florida
"I am a platinum customer. I was told there would call was no charge. tech came 7 hours late and never called to let us know untill 11pm - not acceptable you have not maintained the NEW ac i bought from you, so it is on you. refund my $$187 asap. I was charged 187.00 Not acceptable. I called to speak with you and no one has called me back."
mrs rodriguez R.
coral springs, florida
"the technician was great"
karen T.
boynton beach, florida
mrs saxon S.
west palm beach, florida
"Matt was very thorough and informed me on everything"
allison D.
port saint lucie, florida
mrs white W.
west palm beach, florida
"Your guys have always been great and provided great service."
mr. fallon F.
jupiter, florida
mr murray M.
palm beach gardens, florida
"Supervisor called back several days later than I was told to expect as he suffered an injury and was unable to call the next morning which is what the tech told me. My original survey response was based on not hearing from the supervisor even after I called him after he did not call. Now that I know the reason he wasn't able to call at the original specified time, I am satisfied with the service and resolution provided by the supervisor (Chris)."
mark F.
palm beach gardens, florida
jill S.
delray beach, florida
"OM was very efficient"
mrs freedman F.
ft lauderdale, florida
"One of our units shut down Friday evening, we recently had service so the fact that in between service appointments we had an issue is quite aggravating. Tech showed up Saturday morning said he drain needed to be cleaned out, did what he said would fix the problem. He wasnt even gone an hour and our unit shut down again leaking with water!"
mr tobin. gerald T.
north palm beach, florida
"You sold me a Lennox as the best on the market, this is the Third motor in four and a half years. I should not have Been charged for it."
brenda T.
boynton beach, florida
"Technician said could not fix. Need complete new system. Refrigerant very expensive. No temporary remedy. Either he did not know a "blend" could be added or withheld that information. I had the person who put in our system come and he added blend and resolved problem for now. I think my $84 should be refunded. I was offered a sales pitch and nothing else."
jayne D.
palm bch gdns, florida
"Great guys. Disappointing to have to wait 3 weeks for a part. Thats a long time not to have AC in Florida summer."
julie G.
jupiter, florida
willi aschenbrand A.
boca raton, florida
"The first had one opinion The second got it right I hope"
mr huff H.
cooper city, florida
"John was very helpful and answered all my questions very professional"
kim H.
loxahatchee, florida
"Service Tech Tanvir did an excellent job. k Service Experts should be proud to have an employee like Tanvir. He was very respectful and very informative about my AC. Thank you Sir."
c robbins R.
lake worth, florida
"Helpful and informative"
mrs siegel S.
west palm beach, florida
"Matt is always very personable, respectful and knowledgeable."
mr. seip S.
port st lucie, florida
"Very good service plus etc"
joan B.
palm beach gardens, florida
"very prompt service"
mr menelaws M.
loxahatchee, florida
"Technician showed up on time and did his work in a timely manner"
dr n. wesley B.
wellington, florida
mr danenberg D.
palm beach gardens, florida
mr troncin T.
fort lauderdale, florida
sheldon M.
palm beach gardens, florida
"Everything went smoothly & our house is very comfortable through out!"
mrs roland R.
lake worth, florida
"Alex is always a very efficient tech and finds the problem, or services my A/C very satisfactory!"
mr ringelstein R.
west palm beach, florida
"Because the technician was very thorough and in my opinion did a full examination of the situation and acted properly"
cecilia M.
vero beach, florida
"The young man who came to my home found the problem and intends to come back and fix it which no one else seem to do. The pipes that were originally put in were not straight therefore the sludge built up. Three times you have had to send someone out to fix the problem and they never did. My air conditioner is not even 2yrs old."
cecilia M.
vero beach, florida
"The young gentleman that came to service my air conditioning problem seem to know exactly what the problem was. The pipes that were put in with my new air conditioner were not straight and that was what was causing my problem from the start. Three times I have had the same problem of backing up. My airconditioner is not 2 years old, yet I have had the same problem 3 times. This young man is coming back and rerouting the pipes which should have been done right when they installed my air conditioner in the first place."
mrs swartout S.
north palm beach, florida
"Bi-Annual Service 8/29 was fine however 2days later back unit quit. Matt came in 15min???? But said it needs a fan motor. Same result on other unit after service another year. I dont understand."
mr melotek M.
boca raton, florida
"Excellent service and very professional."
mr murray M.
palm beach gardens, florida
"I was told by the tech (Matt) that I was not going to be charged because of the poor job done by the previous tech during my last maintenance. After he started doing the work to simply unclog a small pipe, his supervisor Chris told him to charge me. Then I was told by Matt that Chris would call me back the next morning early. He never called me. After waiting for two days I called his cell number, left a detailed message asking him to call or text me to discuss why I was charged after being told I wasn't going to be charged. He still hasn't replied to me at all. Matt did a good job. Chris is a very poor representative for your company. We have been customers for well over 10 years and bought a very expensive AC unit from you and have had a service agreement with you since before then. The unit has broken down and cost us thousands of dollars in repairs since the first year we bough it. I will report your company to the BBB, secretary of state office of consumer affairs, and I will ask local news outlets to investigate our very costly experience with your company unless I receive a phone call back to resolve this. We have been loyal to your company- you should by loyal to us. Very sad of how you care more about selling me more and more products instead of concentrating on doing your jobs correctly and providing a worthy product. Again, Matt did a good job+ Chris is the problem along with your equipment."
deborah E.
jupiter, florida
jiimmy N.
lake worth, florida
"Jim saw the problem with the AC unit, which was the coil. The parts were ordered and he said should arrive next week to replace the malfunctioning coil in our AC unit"
mrs grosskopf G.
lake worth, florida
mr. grant G.
north palm beach, florida
"He was prompt, wore booties in the house and helped with a moisture problem we were having with a vent."
mr dejohn D.
lake worth, florida
"Alex has been our technician for over 4 years and is very knowledgeable, dependable, and very customer friendly."
dr litwin L.
wellington, florida
jane B.
pembroke pines, florida
mrs speese S.
coral springs, florida
"I am not happy with the the wrapping of the pvc pipe on outside of air handler. He had a problem with the with the pipes and had to cut the insulation off the pvc at least 3 times and kept putting the same tape back on. It is a sticky mess I did bring it to his attention,but he didn't want to correct it. Hopefully everything else is fine. I really hate to complain as Daniel was conscientious and pleasant and in the scheme of things, this is a small problem. Next time when you service my unit I hope I can get new insulation and tape."
yveline M.
fort lauderdale, florida
"Because each time, I am pleased with your technicians"
mr jordan J.
palm beach gardens, florida
"tech was very professional ,courteous and knowledgeable / told me what I needed and what I did not"
sharon D.
jupiter, florida
"Matt is very knowledgeable and pleasant. Goes above and beyond."
mr mann M.
west palm beach, florida
"on time for the first time in 5 visits"
charles D.
jupiter, florida
mr stull S.
lake worth, florida
gloria V.
vero beach, florida
"The technician was extremely informative and professional. He was very punctual, listened to my comments and did the work, keeping me informed of his progress."
mary M.
delray beach, florida
"You have been wonderful Mohamad is amazing he really takes care of the ac!"
mrs bates B.
west palm beach, florida
"Two Tech's came to replace our coil and filter. They were extremely prepared and worked as a team."
kenneth G.
loxahatchee, florida
jackie R.
jensen beach, florida
mrs nappi N.
jupiter, florida
"nothing was done about the mildew around grates in ceiling"
mr carroll C.
west palm beach, florida
"Prompt, knowledgeable and solved the problem. He also advised putting a cup of white vinegar into the drain to help alleviate future blockages which I was not aware of."
mr hayden H.
palm beach gardens, florida
"The technician called in advance to let me know his ETA. After he arrived he worked consistently to get the job done as quickly as possible and kept us informed."
mrs anastasian A.
pompano beach, florida
"Very knowlegable person sent."
michael A.
loxahatchee, florida
"$16,700 for a Air conditioner Im having done By someone else for less than half the price!!. Why waste my time."
mr droddy D.
west palm beach, florida
"From the Sale Person To the Installers and the Follow-up was o-time and professional."
mr levesque L.
jupiter, florida
"Tech knew exactly how to resolve problem."
dan B.
lake worth, florida
"Alex explained everything he was doing and what he found."
ricardo T.
doral, florida
mrs rodriguez R.
dania beach, florida
bill C.
west palm beach, florida
"The technician was very knowledgeable about my ac problem and fix it right away and told me what to do so I don't have a problem in the future."
florence P.
tequesta, florida
"The service man "matthew" was so pleasant and fixed the problem so quickly."
mr george G.
jupiter, florida
ms webb W.
loxahatchee, florida
"Jonathan is awesome!"
mrs reinhardt R.
jupiter, florida
"Scott made sure that all issues with the air conditioning system were working appropriately before leaving the job."
elaine C.
west palm beach, florida
"The technician diagnosed the problem which was resolved very quickly. He was courteous and respectful of my property. What more could you ask for?"
mrs mangan M.
lake worth, florida
"...because Excellent Technician named Jesus came in the same afternoon as I called Christine in ur office & fixed our leak in our new two month old Lennox Advantage program Air Conditioner. It only needed to be drained or flushed out the pipe. We were so pleased with such fast & professional service."
angel R.
west palm beach, florida
kenneth L.
palm springs, florida
"Clean, prompt, and proficient and knowledgeable service technicians"
tony S.
hypoloxo, florida
"Technician was very good but the whole process and the pricing was very dissatisfied"
arnold L.
west palm beach, florida
"very thorough and courteous. our system was installed poorly and he has tried his best, each time, to correct the clogging problem caused by a poor pitch and length of the drain line."
wendy H.
boynton beach, florida
"Mohammed, Service Technician, was extremely professional and courteous right from the start. He talked me through alot of what he would be doing in servicing my ac unit. Also was able to tell me things about my unit that no one else had ever taken the time to do. Jose, Comfort Specialist, also was very professional and courteous in providing additional information."
thomas M.
port saint lucie, florida
shaina W.
murray , utah
"Dennis was very professional and provided fast service."
mrs park P.
jupiter, florida
genevieve A.
loxahatchee, florida
"Tanvir was very thorough & found the problem quickly & resolved it."
mary ellen S.
boynton beach, florida
"Technician always does a good job!"
mr giordano G.
jupiter, florida
"Great Service"
harold D.
palm beach gardens, florida
"I notified Mr. Stewart the day before that I was purchasing the A/C but I didn't have time for the paperwork that day. However, to set up the install the next morning and would sign the paperwork at 10am. He told me that he had the techniicians lined up to be at my home by11am. He called Diana and tole her it was a go. I called Diana at 11am when no one showed up and she told me they would be there by 12. At 12, she told me that they were picking up the unit and would be there by 12:15. I asked how long the install would take and she said a couple of hours. When the thechs arrived, they told me that the install is a minimmum of 4 hours and probagly longer. I was furious that I spent the day waiting and had to cancel my other appointments. I was called by Chris Poggio who apologized profusely assured me of good service in the future. I can tell you the installation team was wonderful. They saved the day for your company."
mr teller T.
boynton beach, florida
"A.Tanriz was on time, worked well to replace under warranty motor."
mr. harris H.
delray beach, florida
"Quick and efficient."
mr wojcieszek W.
palm beach gardens, florida
justine L.
lake worth, florida
"Once completed professionally by Will and Ben , all my duct work looks great and functions how it should."
ms holmes-degraw H.
palm beach gardens, florida
"James OBrien was professional, competent and honest as well as efficient and an asset to your business!"
margant R.
palm beach gardens, florida
"Jesus was an excellent technician!!! If I ever needed service in the future I would ask for him."
mrs cox C.
miramar, florida
"Tech was very knowledgeable."
mr mislowsky M.
west palm beach, florida
mrs roland R.
lake worth, florida
"I had a technician come to my house in a. Very timely manner and put a new motor and did a wonderful job! I am always very satisfied with the service that I receive! Whenever I have any type of need and call the service office and Karen is so caring and always sees that I have the service I need that same day!"
robert N.
coconut creek, florida
"PROBLEM RESOLVED ON THIS TRIP SERGIO WAS VERY FRIENDLY AND TOOK THE TIME TO EXPLAIN WHAT HE FOUND AND WHAT HE REPAIRED"
mr. farrell F.
west palm beach, florida
mr linton L.
royal palm beach, florida
"The guy that showed up wad very knowledgeable and took care of the problem right away."
mr hoyt jr J.
greenacres, florida
ken D.
coral springs, florida
"Technician ineffective and did not complete all tasks to completely clear clogged drain line. All this guy was interested in doing was quoting me outrageous prices for possible remedies."
mr salivar S.
palm beach gardens, florida
"Roberto was excellent and discussed everything that he was doing to keep me informed."
mr. joos J.
lake worth, florida
"I am satisfied with the way the technician. ."
mr williamson W.
lake worth, florida
"Second service call in two nights. Left with system repaired and no follow up to make the necessary repairs. After four phone calls the following day, the parts were ordered with no repair date set."
josephine M.
greenacres, florida
"Cody was efficient, personable & knowledgable"
mrs wilson W.
palm beach gardens, florida
"Dont know why because I have called all week to get and answer from Justin and he has NEVER calkedme back"
mrs waxman W.
deerfield beach, florida
"The technician worked hard and was thorough and polite."
mrs. carbone C.
west palm beach, florida
victoria P.
west palm beach, florida
"Jonathan was very professional, informative, and efficient."
miriam C.
coral springs, florida
"polite, thorough, helpful"
carl P.
wellington, florida
"While the repair appears to be successful, we were without A/C on one of our systems for 48 hours. It is difficult to fathom how running a low voltage cable should cost $600."
ulrike K.
palm beach gardens, florida
"Service Experts provided quick service and all involved did Hand off tasks to the next person. For example the technician stayed the whole time for the city inspection and made sure that he was well prepared to find the breaker panel and a ladder was in place for quick access."
mrs jones J.
coconut creek, florida
"Technician did a great job"
mrs jones J.
coconut creek, florida
"The workers did a great job installing the AC. Technician Allen came back and solve some issues that I was experiencing with the AC. He is very knowledgeable and knows his job very well. I am satisfied with his work."
mr mcmullen M.
fort pierce, florida
"there was NO SERVICE, he said he had to order a coil which has a leak and we have NOT heard when the coil will be installed, it is NOT cool enough in the house in spite of us turning the temp down"
bill C.
boynton beach, florida
mr rutherford R.
delray, florida
"They explained everything satisfactorily before doing the installation"
eugene R.
west palm beach, florida
"Tech was professional and informative"
mrs list L.
west palm beach, florida
mrs mcconnell M.
singer island, florida
"Service was prompt with response to fix some things that weren't installed correctly at initial visit"
mr osborne O.
pompano beach, florida
"Will was very helpfull"
harold S.
west palm beach, florida
"knew what he wanted to do and did it. Hopefully it will work"
ray M.
lake worth, florida
ryan F.
hollywood, florida
mr neuenschwander N.
palm beach gardens, florida
"They were prompt, efficient, and cleaned up after themselves"
mr mcdermand M.
jupiter, florida
"I have no issue with service tech, Scott. My issue is with Service Experts over pricing replacement parts. Scott indicated faulty condensate SafeTswitch which is available online for $20 or less but charged at $200 by Service Experts. I understand need to make a profit and cover costs, but that is a ridiculous markup."
mr leavy L.
delray beach, florida
mrs bates B.
west palm beach, florida
"Allan, explained our service and what was needed. He was very thorough and informative."
sandra P.
jupiter, florida
"Matt is always professional and friendly and explains what he's doing."
mr daniels D.
hobe sound, florida
"They were very patient with me and my hearing issues and answered my questions ."
mindy C.
palm springs, florida
"Did not find problem"
nelson L.
pembroke pines, florida
"he thoroughly check all the system to ensure if there is other issues that could be affecting the air condition."
michael S.
tequesta, florida
"Friendly techs, fast,came on time!"
peter S.
ft pierce, florida
"Technicians came out the same day or very polite and professional"
susan G.
west palm beach, florida
sherry S.
west palm beach, florida
"Nothing to say really . The service was done and they left . No explication and no communication."
mr paguaga P.
stuart, florida
"Went to inspect the duct work . Not usually done on a standard visit .politely addressed my concerns"
mrs dale D.
north palm beach, florida
mr delva D.
boynton beach, florida
ricardo T.
doral, florida
"I'm not satisfied since i'm waiting for a coil to be replaced... I paid for it on July 22 and there is no information on when I suppposelly will get it replaced. I understand Lenox is apparently the problem but I expect more support from who sold the service to me"
barry H.
boynton beach, florida
"DID A GOOD JOB."
mr newstead N.
lake worth, florida
mrs mannino M.
west palm beach, florida
"The person was very nice.and knew what he was doing."
mr bernstein B.
pt st lucie, florida
"Janes did an outstanding job, as always."
mitch H.
boca raton, florida
"Adam did a great job and kept me informed along the way. My disappointment is with the notes I specifically asked for at the time of the reservation. 1 of the 3 air-handlers is located in the attic above the master bedroom closet and I specifically asked to make sure the technician brings a tall ladder to access the space. We've been customers for three years now and why I keep having to ensure this note is on the service ticket is beyond me. Adam shows up and without a tall ladder. He was only able to service 2 of the 3 units and the other one has to be rescheduled, yet it has been over 48 hours and no one called me to reschedule. Communications and customer service is the key to many successful businesses and it needs to improve here at Service Experts."
bill Z.
port st lucie, florida
"The service provided by Shawn was excellent. He was on time and did a thorough job on my equipment. However, he reported that on mu uv light system, 2 out of 3 bulbs were burned out. When I was sold this system (for a lot of money) it was stated that it was far superior to other companies systems and that the reason those companies were able to throw that system in was due to the poor quality of theirs and the high quality of your system. Especially that any other bulb bought anyplace else would have a very short life span. In less than a year I have experienced a 50% failure on your bulbs and system and the technicians do not even have the replacements on their truck. This leads to another service call and more inconvenience for my wife and I."
mr damianakes D.
palm city, florida
"Fast Got the problem solved Great service"
moises J.
boca raton, florida
"Outstanding Technical Service performed by Sergio. (260-00375)"
callahan C.
fort lauderdale, florida
"Excellent service"
beth C.
boca raton, florida
"A super nice guy. Very polite and efficient. I would give him a 20 if i could. He is excellent!! Fixed my problem and very polite and professional !!"
mrs lewis L.
greenacres, florida
"tech was very polite & explained everything to me."
mr bonin B.
boca raton, florida
"Jesus found the capacitor was failing and didn't have an exact replacement so he used two units to bring the amount up to what was needed. He also cooled the condenser with the hose. It had overheated and would not start. which got us back with A/C and he scheduled a replacement for the next day."
abbate A.
wellington, florida
mr carley C.
west palm beach, florida
"Very difficult to be perfect"
mr marko M.
lake worth, florida
"My appointment was from 12 to 2. the technician came a little before 3."
roberta W.
plantation, florida
"Very perfessional."
michael D.
cooper city, florida
"Timely, Professional and did a good job"
mr shull S.
palm beach gardens, florida
mr geiger G.
delray beach, florida
rose M.
west palm beach, florida
"Very prompt service. Technician was very good and very nice."
green cafe C.
north palm beach, florida
"Never showed for follow up service, I have all the confidence that this will be resolved, but until then I have to say everything else is N/A until this is worked out"
mrs goldstein G.
boca raton, florida
"Service appointment was promptly set up and technician arrived on time"
mr lippold L.
lake worth, florida
"Everything was done perfectly."
susan H.
boca raton, florida
robert P.
plantation, florida
"I found it disturbing that I was expected to pay $84 to fix a problem that has existed since installation in December, 2018. The work was completed satisfactorily and the charge was deferred following a call to the main office."
susan R.
boynton beach, florida
"Alan was great, explained everything to me."
june M.
jensen beach, florida
"My call was answered promptly and a service call was scheduled for the same evening. James was very friendly and professional and did a great job getting our AC back running. He was very knowledgeable and its obvious that he takes pride in the work he does."
josh S.
delray beach, florida
"jAMES, THE TECHNICIAN WAS THE EPITOME OF PROFESSIONALISM, EFFECTIVENESS, COURTEOUSNESS AND RESPECT."
fernado L.
boca raton, florida
mr searcy S.
palm beach gardens, florida
"Justin is incredibly dependable and knowledgeable. Wouldlike to have him exclusively on or account"
judi L.
boca raton, florida
"You have absolutely no customer service. Since I do not live at the residence you service and pay by phone, I have repeatedly called your office to email me the bills. Although they said they would, they never did. And when I spoke to Chris, the manager, about an issue last Thursday, he told me he would call me back with the results of his findings. He never called me back and I have called twice since then and left messages for him to call me. Lastly, ever since I have been using your company to tune-up my air conditioner every 6 months, I have spent over $3,000 to resolve a variety of problems that never came up before using your company. I'M DONE and will use Social Media to let others know of my dissatisfaction."
dorthy I.
lake worth, florida
"Did not come at the time the tech. first gave us. Came 3 hrs. later. When I called the office, they said the tech. didn't give them a time so they assigned one themselves which was later them we were given."
mr smith S.
boca raton, florida
mr loftus L.
hobe sound, florida
"Service was on time and Howard answered all questions with professional courtesy."
philip M.
jupiter, florida
mrs grosskopf G.
lake worth, florida
"Alex is an excellent technician. He does a terrific job and explains things in detail."
mr madsen M.
coral springs, florida
louis Z.
boynton beach, florida
mr lada L.
palm beach gardens, florida
"James was ahead of the scheduled time to installed a UV light. He was very informative and explained its benefits. He completed the instillation and inspected the overall condition of the air handler.As usual, he exceeded my expectations."
mrs roland R.
lake worth, florida
"My technician is very thorough and does a satisfactory job."
ed F.
jupiter, florida
"Prompt professional knowledgeable thorough. Easily communicated all issues and concerns."
mr sigmon S.
royal palm beach, florida
"Mohamed came out after an earlier (routine) service call on the AC by someone else. He came quickly, knew what to fix (a tripped breaker in the AC), and had the AC running within a minute, then checked that everything else was OK and stayed until he knew it was OK. You have a good employee!"
mr bromfeld B.
boynton beach, florida
mark F.
palm beach gardens, florida
"Quick response, correct diagnosis, courteous and professional service"
robert H.
jupiter, florida
"James installed UV lights we never asked for, some addes foam insulation in the attic we never asked for and based on prior experiences with Den-Air, we made a mistake working with Service Experts and James."
nora M.
west palm beach, florida
"He was very clear when he explained the repair that needs to be done"
lina K.
plantation, florida
"Jeffrey was very nice."
mrs colon C.
palm beach gardens, florida
mr goblisch G.
west palm beach, florida
melinda D.
wellington, florida
"Tech arrived quickly, was knowledgeable, polite, respected me and my home, and got the job done."
mr levitt L.
boca raton, florida
ken A.
port st lucie, florida
mr mills M.
west palm beach, florida
"Good service"
abdus S.
west palm beach , florida
"I am very appreciate of his service. He did good job. I think he is very knowledgeable person about it. Whatever he recommend I agreed with him."
mr levi L.
boca raton, florida
mr debany D.
jupiter, florida
"howard was thorough and personable"
mrs. strippoli S.
dania beach, florida
"Always on time or even early . Always courteous"
mr walker W.
west palm beach, florida
"The maintenance man was here on Monday 7/15/19. He said he needed to order a new motor. Service Experts had connected the new air conditioner on 3/14/15. We are still waiting. They said possibly Friday."
al D.
hobe sound, florida
"KNOWLEDGEABLE, PERSONABLE, AND I FELT LIKE I TRUSTED WHAT I WAS TOLD."
mr keough K.
boynton beach, florida
"He arrived on time and went to work. I informed me of the items that needed to be corrected. After the corrections were made, he left."
mr cunningham C.
loxahatchee, florida
"Ahmed did a very good job with the repair and adjusted the thermostat to settings which seem to be working fine now.;"
carole B.
boca raton, florida
"The service tech did an excellent job and then followed up on the phone"
william G.
greenacres, florida
"He knows what he was doing"
lawrence M.
palm beach gardens, florida
"Great service by Justin"
mr opatosky O.
jupiter, florida
"Had to call several times about availability of part. Missing part was costing us money to run our unit in middle of south Florida heat."
mr george G.
jupiter, florida
"We are out of the country so our daughter was there. We assume you fixed the problem."
anne T.
boynton beach, florida
"Alex is very knowledgeable."
nathaniel D.
tamarac, florida
"As long as Mike did everything as promised - charged up my coolent and flushed my moisture drain line - I have no complaints. Mike is a perfect gentleman and I appreciate his time and manner."
mr garcia G.
jupiter, florida
"Courteous and informative"
robert K.
boynton beach, florida
"Our technician was great"
mr hayden H.
palm beach gardens, florida
"Technician was very knowledgeable and did his best to explain the problem to us even though we were very disappointed that our 2 year old unit already has a major problem"
mrs lopez L.
wellington, florida
"Alex is always puntual and very thorogh in servicing my 2 units. I trust him to keep me appraised of how they are performing and condition."
mr creslein C.
palm beach gardens, florida
"No problems"
mr black B.
west palm beach, florida
"Everything was great and completed in timely matter. Only issue repairmen left manuels in attic and I can't get them"
paul W.
boynton beach, florida
james p s.
boynton beach, florida
"very good work attitude"
mr lupe L.
lake worth, florida
"Roberto did a great job and he was one of the best we have had from your company, he was very clean and neat."
mrs gerstein G.
palm beach garden, florida
"Jonathan z was efficient knowledgeable and pleasant"
mr pallone P.
deerfield beach, florida
"My coil was replaced"
mr larson L.
jupiter, florida
"Jonathan knows my unit and does a great job."
mr wojcieszek W.
palm beach gardens, florida
mr. granata G.
boca raton, florida
david W.
boca raton, florida
"I pay for preventative maintenance every year. That service did not "prevent" the problem, and it is the EXACT SAME SERVICE! Clean/Clear the drain pipe. It clogged, and you charged me $173 dollars. How is the justifiable?? A customer pays for preventative maintenance, and when it does not prevent the exact problem, you charge. AND....if it was a part that failed, I am sure you would have said the "preventative maintenance does not cover that part". You are misrepresenting a fee-based service to the public and double charging. I expect a refund or credit for the $173 charge."
lori B.
palm beach gardens, florida
"Im always pleased with the professionalism and courtesy that I receive!"
william J.
boynton beach, florida
"WAS POLITE AND DID A GREAT JOB"
eric K.
boca raton, florida
mr broder B.
royal palm beach, florida
"Lack of interest in my issue caused by tech"
milton J.
west palm beach, florida
"Very efficient and professional"
harold D.
palm beach gardens, florida
"Identified problem and was concerned about the future performance of the unit."
mr berkowitz B.
oakland park, florida
"he was quick and polite"
mrs wick W.
west palm beach, florida
"Friendly, professional, courteous"
mr weldon W.
palm beach gardens, florida
"On time. Polite."
mr rubin R.
west palm beach, florida
rick D.
hobe sound, florida
"James always preforms does his work in a professional manner. James explains what service he preforms and explains why it needs to be done"
balo P.
royal palm beach, florida
"Technician wanted to do partial job and was very Condescending - implying that he knows best and Customer is dumb"
mike C.
palm beach gardens, florida
mrs sauber S.
loxahatchee, florida
"My technician was very professional!"
ron P.
delray beach, florida
"Very pleasant and went about his business"
ms helen A.
jupiter, florida
"The city inspector found 5 things wrong and the old cement pad was left in the yard for the yard men to mow around. It should have been taken away with the old A/C."
mr. arens A.
jupiter, florida
"Good job"
mr pierce P.
palm beach gardens, florida
"Fast, Efficient"
brian H.
juno beach, florida
"On time, polite, made sure to use shoe covers and explained what was going on and how the issue was resolved"
mr mejia M.
west palm beach, florida
"Technician knowledgeable but unequipped to perform service as initially requested when requested service. Claimed company will not authorize him to transport required product. However, but when he called and handed me his cellphone to speak to his Boss??, I was told that for $400.00 per LB. for the needed refrigerant, they may consider doing the service. Their intent was to sell a new A/C Central system rather than servicing the existing Serviceable" Unit. Having experience with A/C Servicing, I ordered the Alternate replacement & requited product replacing the claimed "(to be discontinued)" refrigerant and had to perform the service myself by renting the needed equipment to satisfactorily servicing my Central A/C system."
janet S.
palm beach gardens, florida
steve F.
royal palm beach, florida
"He came quick, correctly determined the problem, and fixed it."
jeff S.
royal palm beach, florida
mr itriago I.
weston, florida
ramon A.
cooper city, florida
mr satter S.
lake worth, florida
"Jesus was professional and on time. He installed the third condensate pump since June 21. The tech who installed the blower motor was 5 hours late--I had to call the office for the service."
mr cauley C.
north palm beach, florida
"App. Was for 10-12. Showed up at 1 30 pm"
mrs fearnley F.
boca raton, florida
"Because my coil needed replacement and it was under warantee. I was made to wait 24 days for it to be fixed. I cant believe that they could get the part before that. I was told 5 days originally. This is not good service."
mr fu F.
hollywood, florida
jenna S.
ft lauderdale, florida
"The technician was knowledgeable and professional, however he quoted me a ridiculous price of $1700. Thats more than half of what a new unit would be"
adelard L.
jupiter, florida
"It's been 2 months since installation and I still do not have all parts installed. I've called nearly weekly but I never get a call back."
louis L.
plantation, florida
"On time - pleasant got job done"
mr. brienza B.
tequesta, florida
"Very professional technican"
mr pallone P.
deerfield beach, florida
"We are still waiting on a part. The coil is leaking. The Tech did fill us with coolant that we had to pay over three hundred dollars for. We have a 10 ten year guaranty on our AC. I thought I would only have to pay $49 dollars."
mr fudge F.
parkland, florida
"Repair not yet complete."
norman G.
lake park, florida
"A complete con job dont send salesman with tech to try to sell a double the going price for a ac replace BAD BAD Business"
mr geiger G.
delray beach, florida
mr tims T.
wellington, florida
walt G.
loxahatchee, florida
"I am still waiting to find out when the ac will be fixed"
glen M.
palm beach gardens, florida
don S.
lake worth, florida
"Allan was/is a totally thorough professional."
ray M.
lake worth, florida
"Excellent service"
mr wozniak W.
fort lauderdale, florida
"Everything was great except we received no paperwork acknowledging that we received the service because his hand-held device was not working. We would appreciate it if someone could email the paperwork to us for our records."
mr borup B.
fort lauderdale, florida
mrs hawkins H.
palm beach gardens, florida
frank V.
palm beach gardens, florida
"Excellent service, attention to detail and clear communication"
jackie A.
palm beach gardens, florida
"Very friendly and professional"
katherine V.
boca raton, florida
"Prompt, knowledgable service"
charles F.
hobe sound, florida
"Technicians worked hard in very hot conditions and had a problem with the communication between the main unit and the thermostat. Took a followup trip the next day to resolve. But the work was done well."
mr ottavino O.
jupiter, florida
"Prompt service. Mitigated the emergency"
mr. miller M.
tequesta, florida
philip B.
hobe sound, florida
"WE CALLED FOR AN AMBULANCE, AND YOU SENT A USED AMBULANCE SALESMAN WITH OUR REGULAR TECH HOWARD. I HAD TO LEAVE TO RUN AN ERRAND. INSTEAD OF HOWARD FIXING THE PROBLEM WITH OUR A/C UNIT FOR THE MASTER BEDROOM, BOTH CLAUDE AND HOWARD TRIED TO SELL MY WIFE THE "ADVANTAGE PLAN" ALONG WITH NEW UNITS WHEN OUR UNITS ARE STILL UNDER WARRANTY. WHEN HOWARD FINALLY FOUND THE LEAK IN THE AIR HANDLER, AFTER I HAD TO CUT MY ERRAND SHORT BECAUSE THEY WERE HARASSING MY WIFE, THEY LIED TO ME AND SAID A REPLACEMENT COIL WASN'T AVAILABLE BECAUSE IT WAS "BACKORDERED". THAT LIE WAS REPEATED TO ME A COUPLE MORE TIMES BY THE WOMAN WHO ANSWERED MY PHONE CALLS.. I KNOW IT WAS A LIE, BECAUSE I CONTACTED ANOTHER A/C COMPANY, AND THE OWNER CHECKED AND SAID THERE WERE THREE COIL UNITS AVAILABLE IN PORT ST. LUCIE AT LENNOX. DAVE TRAWICK LATER CONFIRMED THAT THE COILS WERE AVAILABLE. WE ARE UNDER CONTRACT, AND SO FAR, SERVICE EXPERTS HAS BREACHED THAT CONTRACT BY FAILING TO REPAIR OUR UNIT, AND BY LYING TO US ABOUT THE AVAILABILITY OF PARTS. I HAVE ONE SERVICE CALL REMAINING ON OUR EXISTING CONTRACT SCHEDULED FOR 7/15. I JUST RENEWED OUR SERVICE CONTRACT, BUT EXPECT TO CANCEL IT BECAUSE SERVICE EXPERTS HASN'T PERFORMED UNDER THE EXISTING CONTRACT."
mr david F.
stuart, florida
"Howard is thorough and we feel very confident in his checking out our system. Plus he is a very nice person!"
mrs johnson J.
palm beach gardens, florida
"He was pleasant and professional"
mr sacks S.
boca raton, florida
kathy S.
stuart, florida
mr morris M.
jupiter, florida
"We did not like that a salesman came with the technician to our home. the technician was very knowledgeable and professional."
sue P.
west palm beach, florida
"Allan was very professional and courteous. Our cooling system is ten years old (which we are fully aware of). He did not pressure us in any way to purchase a new system."
mrs puleo P.
delray beach, florida
"Left me waiting all day in excruciating heat even though I called repeatedly to inform them of my medical breathing issue. Sent technician at night who could not fix and it was too late to get another company. Had to stay at hotel for night."
steve G.
lake worth, florida
mr kennedy K.
west palm beach, florida
"Cody was very pleasant and knowledgeable. A true asset to your company!!!"
diana S.
jupiter, florida
"Alex arrived on time and completed the maintenance. I had asked my tenant who lives at 559 Dakota Drive to provide me with feedback about the AC, and he told me that Alex explained everything to him that he asked. Who could ask for anything more? Alex is a keeper!"
mr hirschhorn H.
boca raton, florida
jean E.
loxahatchee, florida
"Jonathan called to let me know about when he would arrive; he was very thorough catching an issue (bad capacitor) not caught by previous technicians (who did an excellent job with replacing our evaporator coils last week); answered all my questions in a professional and courteous manner; was well acquainted with our model Lenox; left everything neat and tidy."
mr spitalli S.
palm beach gardens, florida
jennifer d. M.
jupiter, florida
"Cody was efficient, polite and respectful of my belongings. He was a pleasure and I will use Service Experts again because of him!"
james P.
boca raton, florida
mr opatosky O.
jupiter, florida
"Everything was great and timely, but disappointed that part is not readily available. Top of the Lennox line a/c unit and we might break down before part is located?! Very disturbing. We have 2X year maintenance contract"
mrs barnes B.
palm city, florida
"Howard always tells me what he is going to do and why. He would b e on time, if your office didn't find other stops for him to make on his way here. which messed up my day yesterday. The appointment was for 8-10 a.m. and he didn't arrive 'til almost 11:30 a.m. ; enough time for me to go grocery shopping, get home and get the groceries put away. What a waste of MY time."
dr king K.
boca raton, florida
"Performed tasks superbly and with great competence."