Service Experts Heating & Air Conditioning Reviews

"The tech was thorough and answered all my questions."

"The technician was gracious and friendly. In addition, he was prompt to arrive. Wait time was satisfactory."

"Called Sunday morning and 3 hrs later your technician was here and diagnosed the problem and made the repair!"

"Someone responded within 30 minutes of my call. And I was alerted that the serviceman was en route."

"service was professional, informative, timely.. excellent"

"Technician went to the wrong unit and charged us for service we did not need. We requested that the tech go to the unit where we have just spent $18,000 on two new units that ARE NOT OPERATING EFFECTIVELY and have already caused leaks, carpet stains and stress for our tenants - making us look like poor landlords all at the fault of the poor service we have been receiving."

"Matt is professional, courteous, trustworthy and thorough."

"Mike is the best"

"Technician arrived promptly and solved my problem efficiently and professionally."

"Problem with AC was found and corrected on-site."

"The Service Technician, Howard, did an excellent. However, I have several issues with the Service Experts in general. It took over a month to get the new filters for my unit, making my 6-month service late. Also, I'm not happy that when I get a call from SE, the caller ID doesn't name who is calling. As we usually don't answer the phone (too many solicitations and scam calls) we are likely missing calls from the office."

"Friendly tech and very competent tech"

"Tech arrived within agreed upon time. Tech did a thorough job checking out and clean the AC unit."

"on time, communicated process well"

"Joseph was informative and thorough."

"From the beginning what was said is what was done no less"

"Karen and the technician who came out to change the part were exceptional in their customer service. They saved our relationship."

"Jeff our technician was excellent. Kind, courteous and very knowledgeable. Thank you Jay who made this service call possible. You are a pleasure to work with. Great customer care and excellent service."

"Came when needed- plenty of notification of arrival and good service"

"Mike called with an estimated arrival time and he went above and beyond to correct the drain back-up, provide the regular unit service and make a note in the file about replacing my UV bulbs on the next service call."

"I needed my thermostat unlocked so I could program it. I called at 8:30 am and Mike Garcia came at 1:30. He unlocked it and then programmed the thermostat while I watched. He was very helpful."

"The technician showed up within the time he said he would, fix the job in a very timely manner, gave a very understanding report, kept his space clean and organized then left with a smile."

"Juan was pleasant & on time but only wanted to see the top package at $266 per month amounting to over &2,800 per year. I explained I wanted to pay cash for the unit and he lost interest in the potential sale I believe."

"James and Raul arrived earlier than I expected! Got right to work and discovered the issue quickly and resolved it!"

"Personable and all business"

"They are always on time when you need service no matter what time."

"Came on a Sunday with very short notice...Excellent service provided"

"Technician arrived on time early on a Sunday morning. Very efficient in getting new coil installed."

"Professional"

"Discovered problem right away and explained it to us and proceeded to rectify it"

"We purchased a new "top of the line" system in 2020 and also + protection. Motors burned out regularly. techs replaced motors but did not get to root cause. Only when Mark came to house did he understand and correct problem. HOWEVER, that was after we had sustained thousands of dollars in damages to a floor and the ceiling below it, and after two weeks the purported repair crew has not even called."

"Service is always reliable. It could be that I ask for Matt everytime"

"William is an intelligent young man who takes his job seriously and does and excellent job."

"I had Alex for many years and then Jeff after Alex left and I was very happy with both of them and I feel certain that Matt will do very well."

"Jeff knows what he is doing"

"Jason did a great job"

"Fast and friendly"

"Promptly solved the problem"

"They were very professional and knew their business"

"They were very professional and knew their business"

"There was a problem verifying my service contract and Mr. Harris was helpful"

"Gurpreet Parihar was the technician. Gurpreet is professional in every way. I think he could probably that the units apart and back together blind folded. I have been with Service Experts for years and from day on I have only but the highest compliments for everyone from answering the phone to the technician and the installers. It's a great company made up of wonderful employs. Side note: though the years the many employees I meet respect the company, enjoy the work and are always very personable Thank you, George Dodson Boca Raton"

"Very professional. No wasted movements. Went right to work."

"Friendly and professional"

"Jason fixed the issues we had and thoroughly checked out our unit. He answered all my questions in a professional manner."

"The call service is horrendous. The protocol they feel they need to go through is excruciatingly long. Questions, length of questions. Terrible. I canceled simply bcuz if that. Seriously. Sry"

"Your technician was on time a very thorough with all aspects of the system. Very professional"

"Your technician was on time a very thorough with all aspects of the system. Very professional"

"Polite, professional and efficient"

"The guys were polite and professional - but upon telling them immediately upon arrival that I believed the problem to have worked itself out, they still charged me $85. Which I paid, of course. But if I were in charge, I would have spared the long time customer the expense since they didnt actually do anything."

"Excellent service"

"They were informative, efficient, and professional."

"Rep was on time, professional, efficient, and cordial."

"Arthur Hernandez was the technician and he discussed the problem and provided great service. I would be glad to have him come each time. The problem is fixed and we are back to normal."

"Knowledge. Courteous, quick service"

"My technician Gurpreet Parihar and advisor Matt Wilson were great. Explained everything to me and they were both knowledgeable, professional and personable"

"All employees were knowledgeable, professional and polite as well as keeping everything clean"

"he made the repair quickly and correctly"

"Quick response"

"Came late on Friday afternoon, and got us running quickly"

"corrected failure by prior technician, just 2 days earlier, to drain two lines from 2 A/C units purchased from you and always serviced by you. Karen was exemplary in hearing my observation as to this omitted critically important periodic function and assigned Brett to appear within 2 working days. He took pictures of the foreign drain-clogging residue, albeit unremarkable amounts, but nevertheless sufficient to clearly demonstrate a total failure of SE drain cleaning just a few days earlier. Both of them "saved the day" and significantly restored my confidence level in SE. Senior management might well find this information useful."

"Gustave resolved my ac problem"

"My service man was great. On advantage plan and came home after being away for 2 weeks on vacation and the air conditioner was totally out. Called immediately at 8 pm at night and they said no one could come. I have respiratory problems and said it was an emergency. Still wouldnt come. We had to go somewhere else to sleep. Someone was supposed to get back to me and didnt. Asked to have a manager call me back several times and no one has responded. I was transferred on the phone several times the next day. Customer rep said their men were all busy. Wasnt sure when they could get out. I am not used to be treated like this. Service Experts in the past got someone out here right away. Being an Advantage customer should mean something. It was not always like this. Only because I stressed that I had health issues I finally after several tries got someone to help me. My technician said to speak to Jay in management. He was going to ask him to call me but he has not reached out yet. I will say my technician was excellent. His name was Jeff. Very knowledgeable and did a great job. Please have Jay call me. 561-323-1655"

"Technician was courteous and knowledgeable of subject matter."

"Professional/ polite and knowledgeable."

"Making a good work and are honest"

"The technician, Abel, was great. He was prompt and efficient. However, Abel informed me that the Stratos Air Filter system was never installed in my unit, and the air filter put in during the install, which I was told was a 6 month air filter, was in fact just a cheap store grade filter. You can imagine the filth that had accumulated in the six months since it was installed. Abel did not have a filter to replace, so I was left to put in a used, 6 month old filter back in, or leave and go to the store to buy a replacement. Abel put in a note on the ticket to order the Stratos filter system. That was on March 8, 2023. I was told it would take approximately 2 weeks to get the filter, and that I would be contacted when the filter system arrived, to arrange installation. I called shortly after the 2 weeks (March 23 or 24), to inquire about the status of the filter system, and was informed it had not been ordered, but would be done so immediately. I called the 800 number after about 2 weeks, and after vigorously explaining to the representative what the issue was, he told me he would reach out to the local facility and have them call me. That didnt happen. I called back on April 24, to again inquire as to the status of the Stratos Air Filter system and had to explain to the phone representative 3 times what the issue was. She stated she would reach out to the parts department, and I would receive a call back shortly. I did not receive a call back, and called again on April 25, 2023, spoke with the same phone representative as the 24th, and was again told that she needed to speak to the parts department and would call me back. It has been almost 8 months since my system was installed, and 2 months since it was serviced and told a Stratos Filter system would be ordered, yet I still have no filter system, and no one at the company seems to know anything about it."

"easy to schedule, good A/C checking and dependable"

"Excellent service technicians but getting the technician to the job site okay but returning calls not so good"

"Professionalism of tech and service is always complete"

"Very professional"

"I requested Technican Arthur. While I did get Arthur, I also got Claude. Claude coming into my home was unwelcome. I did not ask for this person. He was not welcome in my home. Service Experts DID NOT disclose they intended to send a high pressure salesman to my home. The appearance of Claude in my home ruined the day. I was furious with this discourteous, condesending, high pressure, salesman. Claude will never, ever be allowed into my home again nor will any other nasty, arrogant saleman. Arthur, yes. But never, ever again another salesman to criticize me and my home."

"it is easy to schedule, the rep calls in advance of coming for the appointment and does a very good job of checking the equipment."

"Prompt and excellent service"

"The tech was very good and nice. But the company as a hole is pathetic. Customer service is the worse. And I am an advantage customer . We sat two days with my house at 90 degrees because they never followed through with the service first thing the next day. And called me later and said they have to wait another day because part place was closed . All I can say is pathetic service highly aggravated."

"quick, efficient, knowledgeable service."

"On the ball"

"on time fast service, in and out"

"Reliable Competent Get the job done well"

"Great professional service"

"Your Technician, Mike, was so pleasant, neat, quick and good. His explanation of the state of our roof unit was good, and request to change the blue lights was explained too."

"You are more of a finance and leasing company than an air conditioning service company"

"PROBLEMS WITH FINIDHEFNPRODUCT"

"Very reliable. Show up when they are scheduled. Merrill is very knowledgeable. He does a thorough job."

"We like your company and the people that come to our house."

"We have used Service Experts for decades now. If we didn't think they were good at what they do, we would have changed to a different company."

"Very professional respectful people"

"Did a good job,,"

"Excellent service. Polite and explained everything"

"Professional"

"Prompt response & excellent service"

"Showed up as scheduled"

"Excellent service"

"Very professional and courteous punctual"

"!!!"

"Excellent service. Arrived on time as promised and the technician Merril was polite and thorough."

"I am going this route to get answers. Last time I did this I got a call right away. I have a permitting issue that has been on the table for a year with Martin County. They have sent me AND your business COUNTLESS letters regarding the problem. I have spoken to AT LEAST 8-10 employees including so prone in management all saying they will submit my compliant and I should hear back. I have tried to remedy this problem for a year now and the county has now scheduled a hearing. Today I reported your company to the BBB in hopes that someone will finally get this resolved and I will not have to attend the hearing. I have no idea why this is such a problem! I am now using a different AC company because all I would get calls about REPEATEDLY was to reschedule my maintenance. So sorry to say you have lost maintenance on 5 units due to this incompetence."

"completed this on first time you asked me"

"Professional"

"My tech arthurs is very efficient and professional."

"NO COMPLAINTS ALL GOOD Timely and professional."

"VERY PROFESSIONAL"

"Pleased with the service."

"The tech was very goid"

"Same day service! Grateful and happy"

"Excellent service. Knowledgeable service men & courteous."

"The techs explained what they did to our air conditioner units and shared they operating properly."

"Excellent Service. Technicians are always on time and thorough."

"Good service and on time."

"On time. Explained all options."

"They were prompt and helpful.."

"I have been with you guy's for several years that should say it all."

"I am a customer for many years and you were always ready to help"

"1. Dependable 2. Prompt 3Courteous"

"Always professional and understands my needs."

"Your technician was polite and worked uietly"

"Technician was though, courteous ,and very attentive with my inspection. Very pleasef."

"Support system installed, appear to be helpful."

"The technician was communicative, informed about my situation, and was able to *finally* remediate the problem."

"mY TECH ARTHUR IS VERY THOROUGH AND PROFESSIONAL."

"Very prompt. The technicians know what they are doing and are very nice. They take the time to answer my questions"

"very helpful in explaining exactly what they are doing and why."

"The technicians were professional and knowledgeable. They took their time and addressed all the issues with the leaks in the plenum."

"the tecnition was very polite and told me everything and explained everything thoruly. carlos jimenez was very good"

"good service"

"All technicians that we have interacted with Par very professional, pleasant and do the job they are supposed to be doing."

"They are not service tech they are high pressure sales people,"

"He arrived on time. He gave us an update on the condition of our AC."

"Very perceptive to our needs knowledgeable and pleasant"

"Everything was great...and I went into MUCH more detail on this exact survey a few days ago."

"Excellent service"

"Professionally done and very easy to communicate"

"I had to have a second tech come to fix the issue. The issue occurred after the unit was maintenance"

"Professional service Friendly knowledgeable service representative"

"tookover 7 hours to install water heater"

"Frequently technicians arrive outside of the reserved 2 hour window."

"Waldys Perez was professional and knowledgeable, Took his time and performed the service thoroughly. Very impressed with his knowledge and how polite he was. Will request him in the future."

"I do not recommend anything to anyone. If asked I will provide reasoning as to why I use a particular service or buy a particular product."

"The 2 gentlemen were very courteous, very professional and gave various options."

"No comment"

"Lots of options."

"Just seems like a maintenance check should be more than just cleaning the filters."

"Fast, friendly, helpful, dependable, courteous service"

"Courteous, professional, on time."

"Expert"

"Because the service technician, Matt, is very courteous, knowledgeable and thorough."

"Excellent service. Your technician was prompt, courteous, neat and cheerful. He patiently answered my questions. He made the service visit a delightful experience."

"I liked Arthur. He checked it out and explained things. Would like him the next time."

"Prompt, professional service. Technicians were knowledgeable and courteous."

"My calls are answered immediately responded to immediately"

"Theyre a quality service company."

"Arthur is an excellent technician. I trust his work and judgment."

"Technicians were knowledgeable. Courteous and very neat."

"Have always provided quality service"

"As a property manager I have never dealt with such poor service. 3 days and AC is still not repaired in my Tenants home. We paid 10,400 for a replacement and the replacement doesnt work. No efforts to bring in interim air to cool the unit."

"Tech called to advise he was close and would be here shortly, and also within the appointment window. He was knowledgeable and efficient and thorough. He was courteous and professional, and respectful of our home."

"Because you do good job."

"on time,courteous, neat and careful of my light carpet, informative,"

"Your service is overpriced and I'm tired of having to listen to the high pressured sales pitch that paying a monthly fee will "save me $$.""

"The service is responsive and courteous. Actually explains and points out ideas for correction."

"Good customer Service. Overall pleasant experience"

"Knowledgeable and punctually"

"Your service tech was very through and explained everything he did . Please have this tech come on all my 6 month tune up's."

"Did a great job, was very nice , and answered questions we had."

"Matt was efficient and easy to work with"

"In general, service experts has provided excellent service in the year Ive been a customer. Thus last visit, wasnt the quality Ive come to expect."

"fast, friendly, informed"

"very pleased!!"

"All the technicians do a great job maintaining my AC"

"Great customer service"

"James O'Brien is a great technician."

"I had a tech service the unit for regular maintenance. When the tech left the unit inside was knocking. I called & they sent another tech a few days later who added water to the unit. That tech left & the unit was still knocking. I called service experts back again & they sent yet another senior tech who had to flush the pipe and few other things. I believe the knocking has stopped Im just not confident. The unit is only 4 years old. Hopefully the issue was fixed. I am happy service experts sent the tech to fix the issue at no charge since it happened after the unit was serviced."

"It would be a "10" but I belief Service Experts is more expensive than other companies. They have always provided excellent service."

"excellent service"

"Please"

"Service Experts techs are professional, knowledgeable, efficient and proficient."

"Very prompt service"

"He did a good job"

"Fast, courteous and effective service"

"They do the job well no matter the effort required."

"I have used service experts for some time now, I have never been disappointed with their technicians."

"Efficient and regular service. Mike J today's technician was awesome."

"My technician, Lawrence was excellent, he provided great service and well aware of the solution to my AC problem. He was friendly, professional and arrived in the time frame he said. He is a very good!"

"Very now and quick and knowledgeable."

"very professional"

"Pleasant, on time , great all around"

"Service"

"Well your company gave me a window of time they were scheduled to make the visit to my home. I was home, I kept looking out for the tech. I left my gate ope so they could enter and NO ONE SHOWED UP! Then I received a phone call after 6pm telling me they were at the gate. the visit window was 3pm to 6pm. At 6:10pm I left to go to the grocery store. This Company was one of three I had chosen to get an estimate quote from."

"Great product great service vslue to cost? Excellant"

"Each tech serviced the unit differently and did not spend much time on maintenance"

"EXCELLENT REPAIR SERVICE"

"Expert service and very nice"

"Weve always had good service with your company"

"So far very happy with Service Experts."

"Courteous and efficient"

"I had serious doubts with regards to service experts, after being a long time customer before my latest install. After working my concerns out with your customer service representative Diana, she sent me two technicians to give my system a second opinion where I subsequently was extremely impressed with the two individuals that were sent out and then decide to do have my third AC unit in My Home installed by service experts. I will be calling back with regards to some questions with the quality of my install, but based on my earlier dealings with service experts, I am very confident they will be handled appropriately."

"Service technicians are always experienced, friendly, clean, and courteous. They usually offer good advice about our care and operation of the AC equipment."

"Very pleased with the service he preformed ,very friendly, very neat."

"Angel is very thorough and believes in completing a job."

"On time; friendly and tidy."

"Excellent service and professional staff"

"Sometimes difficult to reach office person."

"The Techs that worked at our home were professional, did excellent work, made sure everything was cleaned up, and asked me if there was anything else I thought should be done before they left. Adrian (545) Joanner (760) Edel (461) Yonatan (483) were the techs and I was very satisfied."

"Because the technicians seems very knowledgeable, courteous and they explain what they are doing to the unit."

"Prompt service"

"I would have given you a 10, but some people cannot afford your prices."

"Was a mistake"

"Its very easy to work with this company! They are pleasant and quick to respond!"

"everything was good, except they didn't tell me they were going to have to cut a new hole in my living room wall, for backflow, until it was too late."

"The tech was wonderful he did a wonderful job and explained everything"

"Technician was very knowledgeable and thorough."

"Very knowledgeable"

"Tt"

"The technician was on time, analyzed the situation anf finished under an hour."

"I get constant calls and emails for service calls Ive already had. System sucks"

"Last tech, Mike, was great"

"Very professional. Helped us and answered all Our questions"

"G. is the BEST!"

"they are always knowledgeable, professional, and friendly."

"The technician found, mold and on the coils, and instead of using a coil cleaner, spray that I have seen used in the past, he tried to sell me a UV light system for a rental unit, and I clearly was not interested. The air handler coil is elevated of the ground in a room that has Open area on three sides and couldve easily been sprayed and left to dry out effectively."

"i asked for a type written contract. not here. contract states 1st payment due in 90 days. 90 from when"

"Fast reliable service"

"Responsive, quality service"

"Technician was very courteous."

"Service technician was thorough and courteous. He put booties over his shoes. He was cheerful and explained everything he did."

"Was happy with price of a/c and contract."

"Been customer for over 15 years. Always been satisfied with service and they try to respond to problems as soon as possible"

"I appreciate your being promt to the service calls."

"great service"

"Handling my problem with urgency and as being very important. An Expert was sent to my house, promptly,"

"Same technician Mike Garcia very professional"

"The service man was excelant"

"Excellent service! Quick response time! Profession and knowledgeable!"

"Quality service"

"Matt is always very thorough & knows what he is doing. I always request Matt to be my tech."

"SERVICE MAN WAS EXCELLENT"

"Your tech and sales rep lied to me about the problem and tried to sell me an unneeded replacement unit. They told me the evaporator coil was shot, when actually the blower motor was bad."

"The courteous and efficient service."

"knowledgeable, professional, and friendly technician."

"I was pleased"

"Fast service, nice people"

"Over the several years Svc Experts has been serving us the quality of work has been consistently good."

"I've given a five because it seems every time I have a conversation with somebody on the phone the left hand doesn't know what the right hand is doing and things get extremely messed up and it's not the first time"

"Great service"