Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 7,297 Reviews
katherine G.
palm beach gardens, florida
"Matthew arrived on time..was friendly..& did a great job!-)"
mrs savell S.
boynton beach, florida
mr testa T.
jupiter, florida
mrs labovitz L.
palm beach gardens, florida
"immediately diagnosed and fixed problem"
mr carroll C.
west palm beach, florida
"Polite and work orientated, he got right into the job."
rebecca A.
vero beach, florida
"Excellent service"
mr morrongiello M.
west palm beach, florida
mrs dinu D.
jupiter, florida
mr danenberg D.
palm beach gardens, florida
"Matt is thorough, technically efficient and suggested items to help purify the air"
corinne K.
boynton beach, florida
"Quality of service was given. Customer service is top priority for me"
mrs hiner H.
plantation, florida
mrs dipietro D.
greenacres city, florida
mr coulter C.
palm beach gardens, florida
"great job"
josephine M.
greenacres, florida
"Technician was polite and efficient"
mr oliveira O.
jensen beach, florida
"Concise respectful efficient"
mr golinger G.
boynton beach, florida
lurlene S.
royal palm beach, florida
"He was quick and professional. I was very satisfied with his work ."
dan Q.
atlantis, florida
"Courteous, explained clearly"
mr killey sr S.
riviera beach, florida
"Very polite and really explained things very well..salesman The installers were great"
dan D.
jupiter, florida
"Courteous, knowledgeable and tackled the situation promptly."
mr trefts T.
west palm bch, florida
mr broga B.
fort pierce, florida
"Polite and careful and did the work at a good pace."
aristides M.
jupiter, florida
"Tech was punctual, friendly, efficient"
heidi S.
west palm beach, florida
"Allan was clean, professional, sweet and knowledgeable. I will request that he service my A.C. in 6 months when it needs serviced again :)) Thanks Allan and thank you Service Experts =D"
craig H.
west palm beach, florida
russ H.
margate, florida
"JACQUES is one of the best we have seen I would prefer him for all future service"
mr knaus K.
palm beach gardens, florida
lidia B.
wellington, florida
mr morgan M.
indiantown, florida
alan R.
delray beach, florida
"Professional, thorough & explained everything."
mrs kress K.
jupiter, florida
"Recommended unit is not working correctly."
mrs colon C.
palm beach gardens, florida
mrs lashinsky/ste L.
palm beach gardens, florida
keith J.
margate, florida
mr wisinski W.
singer island, florida
"Efficient and clean"
judy H.
fort lauderdale, florida
"The gentleman who came to our house really knew what he was doing excellent!"
mrs bukofzer B.
palm beach gardens, florida
mr davis D.
west palm beach, florida
"Seemed to be very efficient."
stanley B.
boynton beach, florida
"The tech did an excellent job however I was very disappointed with the other fellows pitch to get me to essentially buy a hot water heater on time."
patrick C.
lantana, florida
jo C.
delray beach, florida
mr halburian H.
loxahatchee, florida
"100"
mr halburian H.
loxahatchee, florida
"100"
mr halburian H.
loxahatchee, florida
"Carlos was very respectful, always calling me Sir. That's very rare nowadays with a 19 year old. He did a great job on servicing my AC. The supervisors of Service Experts should be very proud to have an employee like Carlos. Thank You Carlos and I wish you all the best. You're a good man."
susan H.
boca raton, florida
mrs rodriguez R.
coral springs, florida
luis D.
west palm beach, florida
"Carlos was friendly and effective."
mrs distefano D.
hobe sound, florida
"Service was prompt and pleasant."
mr borrack B.
stuart, florida
"I was told that my warranty did not cover the repair after I placed a deposit on the labor. I was told the part would cost me $1563.00. I called Kraus and Crane Air Conditioning, paid $450.00 for labor and part was covered under warranty. Waiting to see if I get my deposit back."
ronald S.
boca raton, florida
"good service. honest answers to questions."
alan G.
boca raton, florida
"Alex is the best.........very knowledgeable and responsive"
mrs browne B.
lake park, florida
"It took four visits to fix the problem on a new system which was installed by you in the fall of 2019. We have been customers for over 15 years and this has never happened in the past."
mr gross G.
hillsboro beach, florida
"Mike is a professional."
debra J.
north palm beach, florida
joann D.
hobe sound, florida
george N.
l8k 5p8, ontario
"Mitch had to come back to move hot water heater to accommodate laundry tub. He & his partner did an excellent job re-positioning tank & he also hooked up the laundry tub plumbing (drain)."
mr mundie M.
north palm beach, florida
"Friendly courteous and informative technician."
mr zimmerman Z.
stuart, florida
"Did a good job"
mrs torrisi T.
boca raton, florida
"Mike Garcia is an excellent representative for you company"
paul B.
west palm beach, florida
"Very efficient polite clean"
mrs schwartz S.
boca raton, florida
"Have a supervisor contact me"
mrs loeb L.
palm city, florida
"I purchased a Lenox AC from Service Experts 4.5 yrs ago - Every time your team comes for service they try and sell me a UV Light unit. I am really tired of hearing the high pressure speech about that product. Also, having a sales person tag along and enter my home for no business purpose during COVID, exposing my family to additional virus risk is incredibly irresponsible business practice. You may want to reconsider this practice until this pandemic is under control."
mrs williams W.
plantation, florida
"Mike has been my tech for over 6 years. He is so personable and professional"
mrs goldstein G.
west palm beach, florida
"came on time, pleasant tech, respectful."
mr catania C.
stuart, florida
"This is the SECOND TIME you have showed up withe the WRONG filter for the a/c system you installed at my condo. Why can't you get this right?"
mrs defeo D.
boca raton, florida
"The service we received was fantastic! our issue was resolved immediately the technician Mike Garcia is very knowledgeable as well as friendly."
mrs franko F.
palm beach gardens, florida
lisa S.
jupiter, florida
mr garcia G.
jupiter, florida
mr jones J.
boynton beach, florida
"service was great"
mr valdman V.
delray beach, florida
"The gentleman was super nice and professional..explain things in the right way.."
mr haft H.
boca raton, florida
tom B.
boca raton, florida
"He was polite, efficient and clean, super."
mrs barnes B.
palm city, florida
"on time"
chris S.
juno beach, florida
mrs riccio R.
jupiter, florida
"Thorough and quick"
douglas R.
tequesta, florida
"Very quick, polite and answered any questions we had!"
mr. brienza B.
tequesta, florida
born B.
jupiter, florida
mr sadowski S.
palm beach gardens, florida
sharon A.
fort pierce, florida
"THE REPRESENTATIVE WAS PUNCTUAL AND VERY KNOWLEDGEABLE. HE FIXED IN THE PROBLEM IN MINUTES, HE WAS VERY NEAT AND COURTEOUS."
neil W.
port saint lucie, florida
"total mis dignosis of my problem, technician told me the fan motor was goign bad, you would have to order the part next week, about $800 to fix problem, had another company come out the very next day, and it was the thermostat, fixed it in 30 min, unit works fine"
melvin B.
tamarac, florida
"Didn't help with the problem"
ms licudine L.
jupiter, florida
"Matt is a 10 But I was just at Home Depot today and the same light I purchased from your company for $1300, another ac company was selling it for $895. Ive very disappointed with the upcharge. This company is definitely not giving them away for free. So why have you marked up your up lights that high?!?"
mr caffrey C.
jupiter, florida
"Quick response. Courteous,professional, and thorough. A great credit to your company."
silvio P.
pt st lucie, florida
mr morris M.
jupiter, florida
"The ac was serviced on Monday and a problem was found. The faulty part was replaced on Tuesday. Very appreciative of the quick repair and professionalism of the tech. Chip"
mr goodell G.
jupiter, florida
"The technician, Scott Goodbread, was timely, efficient and professional."
mrs macpherson M.
west palm beach, florida
"technician very knowledgeable"
barry M.
pembroke pines, florida
mr dworet D.
coral springs, florida
"Friendly, professional"
mrs palermo P.
vero beach, florida
randy T.
fort pierce, florida
"Technician was great.Salesman was a smart mouth pain in the Butt,Very pushed,wouldn't take no for an answer."
tom L.
west palm beach, florida
"The scheduling worked well. the information on the two projects was inadequate and not well thought out."
mrs eddy E.
wellington, florida
"Professional,knowledgeable, friendly,problem addressed and corrected quickly"
mr graff G.
margate, florida
"good but awaiting invoice"
robert S.
riviera beach, florida
david I.
pompano beach, florida
"Sergio Was very professional and explained everything he did. Very efficient and quick. He communicated his arrival and that was appreciated."
john C.
palm beach gardens, florida
judith G.
lake worth, florida
"Have always been 8-9 not this time. I gather you did not have enough qualified staff available. All staf cant be on vaca. Need better management"
matthew s.
davie, florida
"Tech disconnected the compressor and tols me I need to have my unit replaced for $8,400"
mr hatcher H.
lake worth, florida
"i think alex may sure the customer is satisfied.He also exsplains everything to you and what you mightdo better."
dr greenwasser G.
stuart, florida
"Scott says there may be a problem with the adhesion on my bedroom grate which reduces the amount of heat we get in that room. Since we have a maintenance agreement, couldn't that be taken care of under our contract?"
mrs shawe S.
palm beach gardens, florida
mrs bilquin B.
jensen beach, florida
"efficiency"
cyril (butch) F.
west palm beach, florida
brendan J.
lake park, florida
mr holmberg H.
wellington, florida
"No one has followed up with our service call and we still dont have a/c working in home"
mrs sweet S.
boynton beach, florida
"received immediate scheduling and service from courteous and knowledge staff."
mr zahorak Z.
royal palm beach, florida
"Were aware of problem. Identified the problem, ordered the part and installed it"
melvyn L.
plantation, florida
"Carl Was on time, called to arriving. He did an awesome job! I was thrilled had good intentions of writing a letter of recommendation for him. He was like as Santa - spoke not a word - went straight to his work! Excellent - I was very happy with the service and yes, I would recommend and have recommended Service Experts to all I speak,"
mr mojzes M.
palm beach gardens, florida
"Had worked here previously. Very competent and professional."
mrs lewis L.
boynton beach, florida
mrs graham G.
miramar, florida
mr hayden H.
palm beach gardens, florida
"Very professional and efficient technician"
mr miller M.
west palm beach, florida
"Was very friendly and professional, plus wore his mask"
mr valente V.
palm beach gardens, florida
"Polite, professional and always courteous. Very concerned with following Covid protocols for safety. When routine service is provided it is done on time and thoroughly. When coils needed replacement things were explained and then service was delivered as planned."
sheri G.
delray beach, florida
"Very courteous and professional. Took time to explain everything without pushing me to just buy new products or services. Very respectful of my work from home schedule with timing and noise. Just very pleasant to work with all three of them. I would definitely request them again in the future. In previous visits, I have dealt with others who just pushed way to hard to get me to buy. New unit when one isnt needed yet. When I didnt agree, they then wanted to talk with my husband. I was honestly just using this as a last pre-paid service and was going to look for a new company. Instead the tech who came out to service my units (I cant remember his name, but he was awesome) and Eric focused on what I needed instead of just pushing too hard to sell me everything under the sun. Based on that we worked with you again to install an AC in the garage as a gift for my husband. Again, the technicians where very pleasant to seal with and didnt push sales hard. My confidence and faith has been restored and we are renewing our contract with you. The four of these guys really are wonderful and know how to work with customers."
mr cauley C.
north palm beach, florida
mrs waxman W.
deerfield beach, florida
"Carl was thorough and did an excellent job. He was professional and respectful."
mrs grosskopf G.
lake worth, florida
"Alex always does a great job."
mrs kress K.
jupiter, florida
"Polite, clean and knowledgeable. Answered all my questions, and were a joy to have around."
ambrose F.
port st lucie, florida
"Competent and personable technician."
mrs klimek K.
boca raton, florida
"Job well done. Thank you."
mr smith S.
lake worth, florida
mr chonigman C.
west palm beach, florida
mrs york-davis Y.
wellington, florida
"Always great service"
timandra G.
west palm beach, florida
"The service technician was very respectful, informative and efficient."
mrs nebel N.
juno beach, florida
"Scott efficientvand also very personable."
mrs hoffer H.
palm beach gardens, florida
"He was so nice and so knowledgeable, he really spent time explaining everything to me. He was on time. He really did a great job!"
mr schobel S.
key biscayne, florida
mr garcia G.
boca raton, florida
mr gallagher G.
lake worth, florida
"service tech was great !"
mr miller M.
west palm beach, florida
"The technician was very professional, polite and informative. He took the time to explain how to operate the new piece of equipment he installed"
mary M.
hypoluxo, florida
"Alex is a very experienced technician and does everything right! He engages with the customer and develops a rapport, putting the customer at ease. He answers all questions and leaves assuring the customer that all is working well."
mrs davidman D.
palm beach gardens, florida
mr m martin M.
west palm beach, florida
"Fast friendly service! You consistently been there every time Ive called. Thank you!"
mrs franko F.
palm beach gardens, florida
ellie R.
delray beach, florida
dr king K.
boca raton, florida
"Lucky was very helpful, informative and professional. He answered all my questions in a knowledgible and courteous manner."
mr huff H.
cooper city, florida
"always very professional"
charles L.
west palm beach, florida
"The techs that performed my unit replacement were very courteous, performed their work in a professional manner, and respected my property the entire time. Excellent service!"
marguerite T.
port st lucie, florida
"Scott was very friendly and professional. He answered my questions. Scott made sure he wore protective equipment, which I appreciated in view of Covid 19."
mrs hughes H.
lake worth, florida
mrs dodge D.
port st lucie, florida
"Arrived on time, honest with assessment"
mrs martin M.
jupiter, florida
"Very good service and ease in making appointment. Service technician, Matt Krohn, really knows the A/c and I have the ultimate trust in his work."
mrs behar B.
west palm beach, florida
mr lancz L.
boynton beach, florida
"Carl was courteous and friendly. He told me what he was doing and when was done he told me that everything was in good working order."
mr hassell H.
north palm beach, florida
"On time great job"
mr coulter C.
palm beach gardens, florida
mr klein K.
delray beach, florida
"Professional technician"
dr gary C.
palm beach gardens, florida
"came early and finished everything quickly and efficiently."
mr klein K.
west palm beach, florida
"He did a good job in a reasonable amount of time plus ordered a new frame for the filter"
mrs rosenberg R.
west palm beach, florida
"Raul Noya very professional"
mrs cardozo C.
palm city, florida
"Technician did not do his job. Just came to see the AC frozen and left without fixing the problem. I had to call another AC company to come fix the problem."
mrs labovitz L.
palm beach gardens, florida
"Mark was usual competent, patient, and pleasant self."
mr mislowsky M.
west palm beach, florida
"Pleasant service rep and knew his job , well done"
charles S.
west palm beach, florida
"Scott is an excellent tech who has serviced my unit several times"
debra J.
north palm beach, florida
"On time and very helpful"
donna F.
jupiter, florida
"He did a very thorough job, Very excellent work."
joyce B.
jupiter, florida
"Jeff was on time, very courteous and I think he fixed my problem."
mrs hernandez H.
palm beach gardens, florida
"The young man was pleasant and knowledgeable"
craig C.
port saint lucie, florida
"prompt response to the problem. went the extra mile to keep up up and running due to lack of a direct replacement thermostat"
dr dardano D.
boca raton, florida
mr fedyniak F.
pembroke pines, florida
mrs white W.
west palm beach, florida
stephen B.
coconut creek, florida
"Very knowledgeable technician. Also very thorough."
mr baratto B.
delray beach, florida
"Mr Losada was very effective in explaining my needs, and the two young men who installed my new unit were very experienced and professional."
mr clark C.
palm beach gardens, florida
"YOU HAVE ALWAYS DONE A GREAT JOB FOR ME.....THANK YOU."
mr mayro M.
delray beach, florida
"Jack was diligent and kept me fully informed which was Important to me since I could not be present"
mrs golembreski G.
cooper city, florida
"He said it was the motor and it had to be replaced. We would be called when the part arrived or we should call by Friday. No call by Friday. I called and was told she would email the parts department and call me back. No call back. I called back 4 hours later and she had to call me back again. Then she told me the part would be in Monday would Monday 9-11 be good. I should not always be the one having to call."
dance O.
palm beach gardens, florida
"I was very pleased with the speedy service and how easy it was to get everything done. The price was great as well."
mr deleo D.
lake worth, florida
"The Tech was clueless of what was to be done at first. He was more concerned that we put the last filter in and threw the box out then to check the filter. I had to ask him if he wanted to look at it. He asked me to adjust the thermostat. Never was asked that before. I feel since we enrolled in the "Advantage Program" we have be receiving inferior service. We even had a house flood because of a faulty valve which the Tech should have seen. I was totally displeased with this Tech. Please order new filter for the system. My husband told the office but we still have not received them yet. We have been your customer for years and were extremely happy but this service was a nightmare. Thank you. Fran DeLeo"
mrs plescia P.
palm beach gardens, florida
"Quick service, technician was excellent and knowledgable. In addition, he was very courteous and professional."
mr manela M.
coral springs, florida
nancy S.
boynton beach, florida
"I was told the compressor was bad and would need to replace for $2000. I asked how much is a new system? They sent Juan who quoted me $145 mo for 10 yrs. Outrageous. I called another co and they said the breaker was tripped. Tightened some screws and it has been working fine."
lisa R.
boynton beach, florida
mr caffrey C.
jupiter, florida
"Professional, courteous, and friendly. Quick response."
brian H.
juno beach, florida
"On a Sunday, he arrived and was Polite, on time, explained everything that was wrong and what is would take to fix the issue, then called the next morning to let me know he was picking up the required parts and was then headed my way. Problem was resolved, system cleaned and working perfectly. Couldnt ask for more."
justin H.
lantana, florida
"Technicians worked efficiently and sales rep was very patient"
mr rosenstein R.
palm beach gardens, florida
"He was clear and seemed HONEST . Rare"
mr lashenka L.
north palm beach, florida
"You guys are always courteous and knowledgeable."
florence P.
tequesta, florida
"He was courteous and checked out the A/C as needed"
robert G.
jupiter, florida
"Technician was polite and pleasant"
harry I.
boynton beach, florida
"Excellent service rep in Alex"
mr volpe V.
jupiter, florida
"Scott was exceptional. Very happy with his work."
kevin G.
royal palm beach, florida
"The tech was very thorough in his analysis of the problem. He kept us informed of his findings."
mrs courtney C.
north palm beach, florida
"Very thorough and explained what was done"
paige M.
jupiter, florida
mrs ulrich U.
jupiter, florida
"Every 5 days the Guest Bedroom HVAC freezes to a solid block of ice that takes 24 hours to thaw and floods the floor with water. The unit was installed November 2020 and froze up 11/15 . 11/20 and 11/25."
mrs wilson W.
coral springs, florida
"Jose a s Carl were great during maintenance and the gentlemen who installed the new a/c unit were so amazing. all professional. all knowledgeable."
brendan J.
lake park, florida
"Quick and competent service. Didn't try to sell me on services that I don't need nor would I buy."
mr rodolitz R.
boca raton, florida
"Alex knew what he was doing"
lisbeth J.
palm beach gardens, florida
mr martin M.
lake worth, florida
richard M.
palm beach gardens, florida
"Second time responding to survey. Simply....I will not deal with a company that marks up parts 100% in order to offer a 20% discount."
mrs sherr S.
boca raton, florida
"Great effort"
mary M.
hypoluxo, florida
"Tech Alex takes care of everything when he services the units. He explains what he is doing and why he is doing it."
mr curtis C.
palm beach gardens, florida
annette S.
tamarac, florida
"Very professional"
mr velez V.
plantation, florida
"Excelente service"
mr antoine A.
singer island, florida
"Jeff followed up with me as soon as service was completed."
dr M.
jupiter, florida
"Both service techs were very nice as were all staff however the problem was diagnosed as a bad thermostat (Trane XL850) There was no follow-up re: repair or replacement and when I called, the replacement cost for parts alone was $700 with a 20% discount for a final of $564 for the thermostat. A quick check on line showed the thermostat available at multiple retail sellers for $350 including tax and overnight shipping. Comparing apples to apples, I feel a 100% parts mark-up (Retail $350 to Retail $700 before "discount") is not satisfactory and is something I would be extremely cautious about with future repairs. We have four properties that were formerly handled by H & N Air Conditioning (residential and commercial) and we are, now, uncomfortable contracting for future service."
mr sears S.
palm beach gardens, florida
"Service was amazing!!!"
mr garcia G.
jupiter, florida
"Quick and accurate service"
mr cumello C.
coral springs, florida
"I called twice and both times was told someone would call back and they never did. After 20 years with you i am shocked at this lack of respect"
mrs usuriello U.
pompano beach, florida
"I had scheduled an appointment for Thursday 11/19/20 between 8-10. Michael, the service technician didn't get to my house till after 1:00. I called numerous times. The 1st time at 10:15 I was told the technician was running late but was on his way. That was a lie. Then I called again & after being placed on permahold was disconnected. No one called me back.That really irritated me. Then I called again & someone told me Michael was on his way & I asked to speak with a supervisor. I was told that Michael was a supervisor but the representative said she would have someone call me. No one called me. I've been a customer for over 15 years & I don't believe that's the way to keep customers. So disappointed."
mr hoyt jr J.
greenacres, florida
mr norris N.
boynton beach, florida
"Excellent job as always"
mr norris N.
boynton beach, florida
"As always Alex was great"
mr chern C.
weston, florida
"Nice Effective Patient"
mr taback T.
palm beach gardens, florida
"work was done and respect for home"
dr litwin L.
wellington, florida
"Tech did not solve problem, and was argumentative. I told him to get out.....i never want him in my house again"
sanford G.
delray beach, florida
ms jotic J.
fort lauderdale, florida
mr apilungo A.
boynton beach, florida
todd R.
jupiter, florida
"The technician showed up on time and did a thorough job, all the while being professional and courteous."
mr skolnick S.
west palm beach, florida
"botched coil repair, repeated request for manager to call (never done), poor communication between office and techs different tech on 5 occasions in 4 wks"
mrs mehler M.
wellington, florida
"Very knowledgeable"
ben G.
jupiter, florida
serena S.
palm beach gardens, florida
mrs price P.
riviera beach, florida
carlo C.
jupiter, florida
"Very professional"
mrs graney G.
jupiter, florida
"Need to tell you my Condo caretaker was at my condo when this visit was done. She told me the technician was there. She told me he was very thorough."
graham K.
boca raton, florida
mrs susan S.
west palm beach, florida
"Allan was very quick to assess the problem and did what he felt was the appropriate "fix'."
ms naessil N.
atlantis, florida
"Arthur did everything beautifully"
mrs sweet S.
boynton beach, florida
"Professional and efficient"
david Y.
greenacres, florida
"Alex has serviced our unit for many years. He is clean, courteous and knowledgeable."
mr devaney D.
lake worth, florida
barbara K.
palm beach gardens, florida
"Repair was done quickly. Tech was very pleasant. I wish he could have helped me with problems with the thermostat app."
joseph A.
palm beach gardens, florida
"The technician worked diligently to make sure our A/C system was serviced and working properly."
ilia S.
sunrise, florida
"The technician was very good"
mrs davis D.
hobe sound, florida
mr broder B.
royal palm beach, florida
"We had a service issue that Claude was called in to resolve but tried to upsell on another program which was distasteful"
caroline V.
west palm beach, florida
"Professional, polite, conscientious technician."
corinne K.
boynton beach, florida
"COURTEOUS, ON TIME, AS SINCE CUDTOMER SERVIC IS IMPORTANT, i FEEL FREE TO OTHERS TO USE YOUR COMPANY. i HAVE BEEN WITH sERVICE eXPERTS 17 YRS."
mr hanbury H.
west palm beach, florida
"Did a good job. Please send someone afraid of dogs."
mr loetell L.
jupiter, florida
"Knew what he was doing."
mr hoy H.
west palm beach, florida
"Carlos identified problem (coil leak) on service call, confirmed item under warranty, and repair technician replaced unit in the afternoon."
yveline M.
fort lauderdale, florida
"I called and had the repair man coming soon"
mrs albury A.
north palm beach, florida
"Roberto was very cooperative with the problem I have. He took 2 photos of the problem with the ceiling. The ceiling has 2 cracks next to the vents Service Experts worked on about 6 months ago with my air conditioning. Please send someone out to repair the problem."
mrs rozinsky R.
delray beach, florida
kimberly F.
palm beach, florida
"First I wasn't initially dissatisfied with my service on 11/10/20 they were timely but my AC wasn't working when I got home from work.. so they didn't fix anything. Also, when the first repair man (don't remember his name but he didn't help anything that lasted more than an few hours) told me there was a hole in my coil he didn't tell me my AC wouldn't work after a few days, nor did he bother to tell me the coil will probably be under warranty. Ramone, came that evening and was able to fit it by doing something with the piping, he was amazing I give him a 10! But then my AC stopped working on Saturday night. I called Sunday and asked for someone to come in to look at it. Natalie assured me they would be at my home by 12pm, I called at 2pm, 4pm, 7pm and again at 9:45pm no one ever came to my home! I cancelled all plans on my only day off from work and because of your incompetence no one ever came to look at my unit. Unbelievable! Finally I had Arthur come out this morning 11/16/20 he was good but didn't follow through with ordering the coil I need. I called the Goodman AC at 3:30pm and no one from Service Experts had called to order the coil. They have the part available in West Palm Beach. I would order it if I could but it unfortunately has to come from you and who knows when that is going to happen since everyone I spoke to seems to be incompetent! I am roasting and so in my dog. It's unbelievable your company has dropped the ball so many times. You need to get your act together and actually do your job at the administration level. There needs to be more training, follow through, a sense of urgency and competence."
mr poris P.
palm beach gardens, florida
mr weinberger W.
boynton beach, florida
mrs mizrahy M.
tamarac, florida
"i asked him to tell me when he wants to go into the backyard to check the air conditioner , I will go with him. He went to his truck , came back in the front door and said he already went into the backyard to check the A/C. Now he did not know if there were dogs in the yard ( I have dogs) and he could have been bitten. He may not have wanted me to go in the backyard with him, I would have understood that and he should have told me that. But I thought it was careless and dangerous just to go on his own."
mr hamilton H.
jupiter, florida
mrs mcgee M.
west palm beach, florida
"Jason was very thorough with the service on my unit."
mrs smith S.
coral springs, florida
"Tech CARL responded for compressor malfunction. Quickly diagnosed the problem...replaced part...and JOB DONE! Quick and complete."
james C.
vero beach, florida
"The Teck was over an hour late if you are to schedule please see that you are within the time frame I staid home all afternoon for this service thank you"
mr marcus M.
fort lauderdale, florida
"Tech came quickly, rapidly diagnosed and resolved problem"
kurt M.
brigantine, new jersey
"ke him to always take care of us whenever possible."
mr vartigian V.
boynton beach, florida
"Showed up on time, was very professional and kept me informed as he went along completing the service"
daniel P.
tequesta, florida
"He did what is expected."
mrs palughi P.
boynton beach, florida
"Both technicians were very helpful an courteous explained what they were doing also asked if I wanted the promotion for the hot water heater"
mr schwartz S.
west palm beach, florida
"everything OK...........at the moment"
mr. grzybek G.
fort lauderdale, florida
"The Tech seemed very knowledgeable"
susan M.
west palm beach, florida
"scott is very competent. he answered our many questions very well. we have confidence in his work abilities. we were happy to sign a maintenance contract with him."
mr roberts R.
ft lauderdale, florida
mrs herrera H.
coral springs, florida
"I have dealt with Mike in the past and I think he is a very experienced tech. I would like him to come to my house every time I need a check up."
mrs bailey B.
boca raton, florida
"I am very satisfied with Bobbys work however he is not able to be my regular tech and I have had substandard service from your other techs, even had a blatant case of fraud. When I had my balast and UV lights taken and paid for the new ones which were never put in, January this year.Your tech took over 500$ walked away told office job done and never installed UV lights or power supply. FRAUD So I dont want anyone but Bobby working on my unit. So I will continue only if he is my tech"
tony O.
jupiter, florida
"Service Tech was there to do the job and do it correctly the first time."
alfred D.
boca raton, florida
"THIS IS DAY 5 AND STILL NO A C. WHY DO I HAVE AN ADVANTAGE PLAN."
mrs ann negron N.
plantation, florida
"Both techs were very polite and communicated well."
gary S.
palm beach gardens, florida
"Arthur did a wonderful job and was very pleasant and willing to talk."
mr koltun K.
boca raton, florida
mr lindley L.
west palm beach, florida
"Outstanding responsiveness, listening, and assistance on both maintenance AND sales. Only reason for 9 instead of 10 was delay in getting a complete written contract to review and sign."
peter L.
jupiter, florida
"Jamie was onetime, called before he arrived and fixed my problem with one visit. I would recommend him highly."
ronald B.
jupiter, florida
"A good amount of time they were here was spent on criticizing previous suppliers work and trying to sell us various applications and products."
mr osborne O.
pompano beach, florida
richard M.
port st lucie, florida
jeffrey M.
hobe sound, florida
"James arrived on time, is professional, knowledgeable, personable, courteous, and Covid-19 conscientious."
eva G.
west palm beach, florida
"My AC has had problems for many years with water back up.and it leaked in the home and caused a lot of damage. 2 years ago got a new unit 2 yrs ago . As as of yesterday the water kept backing up and cutting off a/c.Today a Very nice man named Chip Owens came to my home, very nice and polite. After all these technicians that came before him never could figure out the Problem. Mr. Owens did a lot of checking and we discussed all the on going problems. Mr. Owens decided to cut into the drain system and found that over 15 ft of was clogged and it was probably there for many many years. I am just greatful that you have such a diligent employee who found the actual problem. I am very happy and not longer have to worry about water backing up into my home. Before today, I was going to look elsewhere, but now I am staying with Service Experts."
mrs messina M.
boca raton, florida
"Very thorough and stopped the water drip"
judy M.
west palm beach, florida
gayle L.
jupiter, florida
"He's been here several times and is always polite and respectful. Gets his work done quickly and tries to make sure he keep the house clean"
mr tulko T.
hobe sound, florida
joan B.
palm beach gardens, florida
"Jeffrey diagnosed the issue and resolved quickly. He was very informative. Will request him for future service calls."
roland L.
lauderdale lakes, florida
"3 co the worst rep"
mr bukur B.
sunrise, florida
"Technician was very friendly, Covid conscious & knowledgeable about my problem."
george D.
delray beach, florida
"Alex did a great job. Knowledgeable, efficient and pleasant. I don't want any other tech sent to my home."
mr valente V.
palm beach gardens, florida
"Chip, the installer that worked on replacing the coils in our air handler was excellent. Courteous, professional and very good with communicating what would take place, he delivered the highest level of work one would hope to get."
cecilia M.
vero beach, florida
mr caffrey C.
jupiter, florida
"Professional, friendly, and very thorough."
mr hanbury H.
west palm beach, florida
mr behl B.
stuart, florida
"Came with PPE, was done quickly, ordered replacement filters through SE for me. Was knowledgable."
mr boynton B.
boynton beach, florida
krissi N.
palm beach gardens, florida
"The Tech was out quick, assessed the problem and very professional and knowledgeable. Thank you for job well done!"
anderson K.
lake worth, illinois
"On time, thoroughlycompetent; told us of a problem we have w/o trying to upsell.. BTw, WE HATE UPSELLERS! (Upper case intended)"
justin H.
lantana, florida
"Fought to get part ordered"
mr pierson P.
palm beach gardens, florida
"After several visits on one can solve my thermostat problem"
charles S.
west palm beach, florida
"He found problem. But still need new thermostat! Unit running long time and over cooling."
mr zawadowycz Z.
boynton beach, florida
"All the things that were expected to happen actually happened. Called before coming saying he was on his way, showed up shortly thereafter, performed the service and left with an electronic receipt showing up in my email in a few minutes."
diana B.
singer island, florida
"Prompt service"
chad H.
boynton beach, florida
"Tech was familiar with my unit and its history and genuinely seemed engaged in helping me finally resolve this condensation drainage issue."
mr. light L.
jupiter, florida
"He got the a/c working!!!"
mr klein K.
west palm beach, florida
"Arthur was knowledgeable and professional. He diagnosed the problem quickly and got the part ordered for installation tomorrow"
allan S.
wellington, florida
"Took care of the reason for my call and replaced filters"
mrs gail H.
boynton beach, florida
mrs schwartz S.
boca raton, florida
"Alex always tells me how to enhance my units performance and what to do moving forward."
jody B.
palm beach, florida
"Professional and efficient"
lauren R.
lake worth, florida
"The technician was very nice but the sales guy was tried to screw me over! He quoted me $7600 for a unit!! I feel he was taking advantage of the fact that Im a single woman and was in need of a new unit that day. I just had another unit installed which is the exact model he quoted me for and it cost me $4800 which included a 10 year parts warranty."
mrs jacobson J.
boca raton, florida
"Alex is very efficient in all he does in our apartment. Shows up on time & explains the work that needs to be done. for"
ms mulfeld M.
palm beach gardens, florida
mr telford T.
riviera beach, florida
mrs smith S.
vero beach, florida
"James was confident and sure as usual.."
mrs smith S.
west palm beach, florida
"Rapid, professional service."
mr grett G.
royal palm beach, florida
"Keifer did an excellent job. There was another guy in a different style shirt who also came on the call. By the time I realized that I didnt know his name, I was already angry with him and his aggressive attitude. All he wanted to do was up sell stuff. He didnt listen, when I repeatedly asked him to stop. I very nearly asked him to leave."
mr rutherford R.
delray beach, florida
"Lucky explained exactly what the job was going to entail prior to doing the work."
christine T.
stuart, florida
"Horrible! James was a total con man! He tried to tell us we needed all whole new A/C at the tube of $19k or join a plan for $200 something a month. I knew something was up when he started pressuring us to come back wIts his manager the night he came out or to come back the next morning and get the whole thing installed in 4 hours. He said while we was walking out the door (this was a Friday) I hope you AC makes it Monday. We had two other places come out to look and they both told us. We need to replace a part on the outside ($60 bucks) and put in a new handler. Both quotes were under $3k and none of it needed to be urgently fixed! On top of all this, I was referred to you guys by a plumbing Company we have used for years and love, Admiral Plumbing. When I called to share this with them. They told me that you bought them which now means I have to find another plumber because I will not give a company my money that allows their employees to act like this! Further, I am filing complaints with the FTC and BBB. In this vulnerable time, I dont want others to get conned!"
mrs nunez N.
jupiter, florida
"Always do an excellent job"
mr debany D.
jupiter, florida
"Ramon was great. Knew what he was doing and was very personable"
mrs hout H.
palm beach gardens, florida
"Great service!"
jo-ann S.
jupiter, florida
"Came in found out what needed to be done to get the unit running with no problems fixed it and was gone."
emma A.
delray beach, florida
"Professional, punctual, helpful, courteous, Knowledgeable! Worked really well with team member"
mrs dalton D.
jupiter, florida
"Shawn was on time, very courteous and performed check up in professional manner."
mr miner M.
jupiter, florida
"Prompt & efficient service."
mrs rodriguez R.
port st lucie, florida
ms saint J.
lake worth, florida
mr garcia G.
boca raton, florida
"He knew the problem immediately and fixed it."
steve F.
royal palm beach, florida
"Matt is super knowledgeable and so VERY honest! He's a Positive asset for Service Experts, and you should do whatever it takes to keep him!"
robert H.
fort lauderdale, florida
"Customer focused !"
james S.
greenacres, florida
mr fiedler F.
palm beach gardens, florida
"Office scheduler did not change appt from 9/24 to 10/24/20 as requested earlier by me so tech arrived 1 month early. Tech did not call me prior to arrival so I did not know he was coming 9/24. Tech completed system check but informed tenant occupant that UV lights should be changed. Had tech called me (owner) I would have agreed to change bulbs at that visit rather than have to schedule another appt or wait for next checkup. Communication should be with owner NOT tenant."
mr shulik S.
palm beach gardens, florida
"Technician was very professional and respectful."
mark J.
jupiter, florida
mr fudge F.
parkland, florida
"This particular visit would have rated a 10 were it not for the two month old remaining open work order for the Advantage Program System. Please advise firm and final schedule for the completion of this work. The Final Inspection with the City of Parkland for the system installation is currently on "hold" for obvious reasons pending proper completion of this work. Thank You."
mr galland G.
boynton beach, florida
"Tech. Was great ."
mr christie C.
port st lucie, florida
"Very helpful answer my questions"
bonnie Y.
boca raton, florida
"The men were courteous, professional and focused. I really appreciate the complete clean up job. Thanks."
alan G.
boca raton, florida
"Alex Forand is the best and most knowledgeable HVAC tech I have ever met and worked with."
mr. sperr S.
west palm beach, florida
"He was prompt, courteous, very thorough and informed us exactly about what he did and how our system was performing."
mr clarke C.
lake clarke shores, florida
"Tech left a water stain on family room ceiling during air handler installation, otherwise all was very satisfactory"
mr paul P.
port saint lucie, florida
alfredo D.
aventura, florida
"You did a great and clean job"
melissa E.
west palm beach, florida
mr cushman C.
west palm beach, florida
judy H.
fort lauderdale, florida
"Amazing service! On time and quick to solve problems"
mr aymond A.
palm bch gardens, florida
"On the previous routine service, I believe the tech did not put enough fungicide in the unit, and a few months later I noticed the overflow pipe was dripping. I called, and you sent out a tech to clean the drain. All was fine until the other day during the routine 6 month service, and mold had developed in the ductwork.,, This home is 32 years old and has NEVER had mold in the ductwork. I blame Service Experts for that problem. According to Claude, I need new ductwork, because the system your people sold me needs more CFMs than my ductwork will handle. I feel that the mold problem is due to your companys negligence until you an convince me otherwise.. I have been a customer of yours for many years, and feel that I deserve better!"
kelly B.
north palm beach, florida
"Both technicians were personable and informative. Very kind and professional."
mrs macleish M.
delray beach, florida
mr liszewski L.
fort lauderdale, florida
mrs lashinsky/ste L.
palm beach gardens, florida
paul R.
west palm beach, florida
"Carlos arrived before my scheduled appointment time , which is great. Took off his shoes to keep from tracking in mud as it was raining. Wore a mask and promptly went to work."
mr gaudio G.
jupiter, florida
"Excellent responsiveness and service. Took the time to teach me about icomfort and the Unit."
mr a bennett B.
lantana, florida
"A/C wasnt working and they had it fixed after 3-4 hours after reported"
denise C.
coral springs, florida
"Jack took care of the issue that should have been taken care of in July when a different tech. was here for the same issue."
mr. blanton B.
west palm beach, florida
"Service person was very knowledgeable and friendly."
michael R.
boca raton, florida
"Excellent serviceman"
kyle C.
singer island, florida
"Great job and went out of his way to get it done right."
mr schwartz S.
west palm beach, florida
"GREAT WORK"
mrs caputo C.
boynton beach, florida
mr yarbrough Y.
boynton beach, florida
"Carlos was very professional and liked his services."
mrs manuel M.
north palm beach, florida
"Timely arrively - was very courteous and he went right to work, performing all tasks required."
jonathan S.
plantation, florida
"great service`"
elizabeth C.
boynton beach, florida
"Didnt do his job correctly because I had call again for Maintenance"
mr pierce P.
palm beach gardens, florida
"Ten days later and problem still exists"
hein H.
palm beach gardens, florida
"I felt the representative was not clear enough in his answers to my questions"
mr granados G.
palm beach gardens, florida
"because i hope you not serious about $100 dollars charge you're sending me when the guy came he didn't do anything on my ac unit it was nothing to be done a mean cero,nada."
mrs ross R.
west palm beach, florida
"The technicians are always curtious and work hard to resolve our a/c issues. Chip was great and installed our part and the downstairs a/c is much cooler now."
mary M.
hypoluxo, florida
"Alex always remains calm during a service call no matter what the equipment is doing and therefore calms the client. He does everything that needs to be done, and the client always has confidence in his work. He is very personable and friendly, while having that professional quality of knowledge from his years of experience."
mr quinonez Q.
jupiter, florida
mr west W.
hobe sound, florida
mr tulko T.
hobe sound, florida
mrs dorf D.
west palm beach, florida
"Pleasant and knew what he was doing"
mrs j. cole C.
delray beach, florida
mrs golembreski G.
cooper city, florida
"The service was uneventful but he arrived toward the end of the time window and did not call on the way."
maureen M.
boca raton, florida
"Came quickly and resolved problem- was polite and respectful"
mr marin M.
fort lauderdale, florida
robert C.
jupiter, florida
mr overend O.
lake worth, florida
"Service was good, fast and good!!"
mr r. bienen B.
wellington, florida
"Your company is always prompt and very professional...Alex is the very best!!!!"
mr kelly K.
lake worth, florida
mrs swicegood S.
palm beach gardens, florida
eva G.
west palm beach, florida
"Mr Peralta was able to find the problem that kept occurring. Very thorough."
richard M.
port st lucie, florida
"was concerned that everything was going okay and was there thru the entire installation"
richard P.
jupiter, florida
"Unfortunately the air handler filter in the original blower install last year was the wrong size and the tech Spent much time trying to remove it without damaging the housing. The tech was very good at explaining the results of his work."
diane F.
boca raton, florida
"The salesman did not offer any ideas on how I can change my air flow and he seemed concerned with just selling me any system for a small townhouse. When I asked about price, he said the lowest price was $7000. If that is true then it is amazing you are still in business. It was a bad experience I would NEVER buy a unit from you. It was not good."
mrs ugarte U.
west palm beach, florida
"Respectful Intelligent answers to my concerns. Promptness."
mr teller T.
boynton beach, florida
"Because he understands our needs"
mrs balzano B.
boynton beach, florida
kathryn S.
royal palm beach, florida
"Arrived early, very thorough, and took the time to explain things."
russell H.
port st lucie, florida
mr burkhart B.
west palm beach, florida
"Quick and efficient"
ray M.
lake worth, florida
mrs ulrich U.
jupiter, florida
"Contracts do not match building permits. 1 unit froze up a week after intallation. Not properly installed. Will not pass inspection. Service Experts ADVANTAGE PROGRAM AGREEMENT IS WRONG. PLEASE ADVISE BILLED FOR TWO 3 TON UNITS AND 1 2 TON UNIT PERMIT IS FOR ONE 3 TON AND TWO 2 TON UNITS."
jay H.
boynton beach, florida
"A technician was very thorough and informative and skilled. Explain the whole process in identifying the problem and resolving the issues."
mr norris N.
boynton beach, florida
susan L.
lake park, florida
"Robert brought appropriate tool to explore problem air conditioner leaking 5 times, not fixed. The problem was found within the first 5-150 minutes and fixed between the roof and inside within an appropriate time frame."
mr valente V.
palm beach gardens, florida
"Professional, thorough and informative service. Identified and solved problem as promised."
karen T.
boynton beach, florida
"BOB REROUTED THE DRAIN LINE AND REPAIRED ALL THE WATER DAMAGED TILES AND REPAIRED THE OUTSIDE DRAIN LINE THAT OBVIOUSLY WAS THE PROBLEM FROM THE START OF MY PURCHASE OF THE NEW 6000.00 UNIT!!!!!"