elaine G. palm beach garden, florida January 23, 2023 "Jeffrey was excellent in redoing the pipes to my airconditioner. He is efficient and knowledgeable in his field. He is an asset to your company"
christine H. west palm beach, florida January 23, 2023 "Always thorough. Explain things so I understand and answer all my questions professionally"
joseph P. pahokee, florida January 23, 2023 "Zack is Avery good tech. That said. service experts are Very light on service and Very heavy on a sales pitchs. not satisfied at all."
mr santiago S. stuart, florida January 22, 2023 "My main reason fro using Service Experts is because their service is usually available at any time, even during holidays."
carol G. boca raton, florida January 21, 2023 "Great service. Professional. On time. Very knowledgeable"
mr deaton D. belle glade, florida January 20, 2023 "Hes very professional he knows what hes doing. He never leaves a mess. I noticed he even put covers over his shoes because the yard was still damp"
alan & barbara R. delray beach, florida January 20, 2023 "Jeff was professional, thorough, pleasant & kept us fully informed as to what was being done."
mr martinez M. west palm beach, florida January 19, 2023 "on two different occasions, I was scheduled for a service and the technician did not show up to my house. the office did not follow up with me about my appointment either. Very unprofessional"
mr mclaughlin M. west palm beach, florida January 18, 2023 "Knowledge and timeliness of your technician."
loretta P. royal palm beach, florida January 17, 2023 "Friendly courteous tech, completed task quickly."
beno B. palm beach gardens, florida January 17, 2023 "Installation of air conditioner failed inspection 2 times and took 11 months and numerous phone calls to schedule the latest attempt to remedy the problem. Will wait to see if the unit passes inspection this time. Used to be a good company but not anymore."
mrs jason-kurau J. fort lauderdale, florida January 17, 2023 "Well, the heat worked last night - but when I got up - it was freezing again. The heat still doesnt work."
mrs scheff S. boca raton, florida January 17, 2023 "They come when scheduled. They are respectful and do a good job."
annemarie S. jensen beach, florida January 15, 2023 "Nathan was very professional and efficient and answered all of my questions in great detail! Hes my most favorite tech so far!"
mr imboden I. west palm beach, florida January 14, 2023 "Been with you for years and have been quite happy with your service."
donna F. jupiter, florida January 14, 2023 "Scott is a very knowledgeable and great technician. He is the best that you have."
tasha S. riveria beach fl, florida January 13, 2023 "Quick, friendly, professional service. Excellent time management"
mrs tatham T. boca raton, florida January 13, 2023 "Fast response when needed. Hardly ever get the same tech twice."
mr clarke C. lake clarke shores, florida January 13, 2023 "friendly, yet professional. Answered all questions and concerns."
mr prielozny P. belle glade, florida January 13, 2023 "Lawerence has always provided great service..."
mr brown B. lake worth, florida January 13, 2023 "Because we have been with your company for over 20 yrs and are very satisfied."
sandra L. west palm beach, florida January 13, 2023 "I do not usually make recommendations unless asked. If asked I would certainly recommend Service Experts."
mr kurtz K. lake worth, florida January 12, 2023 "technician came on time. Did his assigned tasks Super courteous. Did not try to upsell. Restored my faith in your company after the debacle of the last technician sent."
paul H. jupiter, florida January 12, 2023 "Generally I am happy with the service, but technician knowledge, ability and customer service is spotty."
mrs deborah A. boca raton, florida January 11, 2023 "For many years each service person was always competent, and courteous"
michael R. wellington, florida January 11, 2023 "Adrian and his partner were knowledgeable and courteous, they were terrific, as well as Matthew who made things right. Thanks"
linda H. jupiter, florida January 11, 2023 "New A/c. 5 service calls Required new coils. All lines needed draining Ive been without Air for 15 days. Still not working"
mr mager M. lantana, florida January 11, 2023 "Did more than I expected and explain everything he was doing and why."
marsha B. hypoluxo, florida January 11, 2023 "Service experts always responds in a timely fashion when I call with an issue"
mr gonzalez G. wilton manors, florida January 11, 2023 "So many different aspects to the personalized service one receives from them. Their consideration for your house, they capacity to explain and show you what is wrong and what they can do. Really great team"
gans G. jupiter, florida January 10, 2023 "We have been happy with our service and ac installation. However, the workmen who installed our ducts created a large mess and only cleaned it when my wife yelled at them. The job was promised to take 2 days but instead took 3."
wendy M. port saint lucie, florida January 10, 2023 "Technicians always great to work with and help resolve issues"
mrs kaminsky K. lake worth, florida January 10, 2023 "You are overpriced on new AC units and replacement parts."
mr brust B. port st lucie, florida January 09, 2023 "Your service and your people you have employed they're all courteous and professional"
mr rech R. tequesta, florida January 09, 2023 "I prefer not to recommend service agreement to my friends and let them do it on their own"
mrs corcoran C. davie, florida January 08, 2023 "As I mentioned in previous surveys I am always leery of a second person coming on the service call as it appears they are chatting me up to try to sell me something. Also, on the last maintenance call I was quoted a price of $1395.00 for a new thermostat. Outrageous. A different pair of techs came the other day and quoted me $ 1000.00 He said he doesn't have any control over what he company charges. However note the $300 discrepancy in quotes from 2 different techs. To their credit they did offer a much more reasonably priced unit -different brand and installed that. It does pretty much the same thing as the higher priced ones."
mrs major M. west palm beach, florida January 08, 2023 "Good service, friendly, professional technican."
mr hurley H. west palm beach, florida January 08, 2023 "Clean, efficient installation that took only the morning,"
val R. jupiter, florida January 08, 2023 "Felt pushed on trying to sell new equipment when nothing was wrong with the AC unit. Tried telling us that the UV lights that were previously installed were wrong. Asked if we were having allergic reactions due to the condition of the unit."
mrs ley L. west palm beach, florida January 08, 2023 "I am not in a habit of recommending services to other people, but if I were asked I would recommend Service Experts wholeheartedly."
mrs gerstein G. palm beach garden, florida January 07, 2023 "The presentation by Todd was informative and had our needs in perspective. The installation was done neatly and professionally. The team that came worked efficiently together and answered all questions."
patrick C. lake worth, florida January 07, 2023 "Technician was fantastic and was quick to work. However the call center and office line to get someone out was horrible and took 7 hours to get the technician to us."
mr fudge F. parkland, florida January 07, 2023 "exceptional customer service and knowledge were both combined and provided by Tech Will Sanchez."
mrs reed R. royal palm beach, florida January 07, 2023 "The guys were awesome knowledgeable & friendly"
carol P. palm beach gardens, florida January 06, 2023 "We are generally satisfied with the service we have been provided with"
albert B. juno beach, florida January 05, 2023 "He got here on time and he was very efficient. He fixed the problem."
suzan S. west palm beach, florida January 05, 2023 "Tech came quickly and helped me with my Nest thermostat."
mrs larson L. fort lauderdale, florida January 04, 2023 "It took days to get a technician. Our window was 11-1PM. Technician didnt show up until 5 PM. We never received a call with an update. We were told we needed to hire an electrician for new circuit breaker. For 5 minutes, we were still charged $99."
patrick C. lake worth, florida January 04, 2023 "The technician was great. However the scheduling and office rep was horrible. Did not give a window of time. I called at 12 noon and had to call multiple times to get an update with no assistance just the line they are coming next. The technician showed up at 7 pm that night."
jeanne V. delray beach, florida January 03, 2023 "My NEW unit was not working properly. They stayed and tested everything until they found the problem and fixed it"
joleen S. coral springs, florida January 03, 2023 "The company is very accommodating and responsive. My tech was on time, friendly and knowledgeable."
eric T. north palm beach, florida January 03, 2023 "Gabriel was an excellent technician. He solved problem quickly and charged a reasonable fee."
harris M. lake worth, florida December 31, 2022 "Service would not have been needed if the unit was installed correctly."
kim H. n palm beach, florida December 30, 2022 "When our capacitor went out a few months ago, we were able to schedule a tech very fast. My dog, while friendly outside of our home is extremely protective when someone "strange" enter. The tech took the time to make friends with her."
mrs larson L. fort lauderdale, florida December 30, 2022 "Our appointment was 11-1PM. Never heard from you. We waited for 2 days for appointment. Find out from technician you could have serviced us days ago. $99 for 5 minutes. Ridiculous."
mr fejes F. loxahatchee, florida December 30, 2022 "This service call was much better than the last two."
jeanne V. delray beach, florida December 29, 2022 "The service reps that were here today went above and beyond to fix my problem with the A/C"
mrs prouty P. delray beach, florida December 29, 2022 "He was on time, solved the problem, and completed the service"
mr cummings C. jupiter, florida December 29, 2022 "My situation is being handled horribly. I e been without a system for 6 full days now. No one is managing my issue, no communication and Im still without a working g AC system."
mrs borger B. west palm beach, florida December 27, 2022 "I ask for a supervisor and I feel very confident in these workers"
mr santiago S. stuart, florida December 27, 2022 "The key appeal to me about Service Experts is the emergency service. My system broke down on Christmas day, and I was able to get it repaired that same day."
mr hirschhorn H. boca raton, florida December 26, 2022 "Jose sold me a Lennox in 2018. The coil failed after 4 years. It was supposed to last 10-15 years. The charge to replace it from your firm is $2200. In a 2015 class action lawsuit the copper coils were deemed faulty and Lennox failed to address the issue or make its customers aware. Lennox replaced the defective coils and reimbursed customers for up to $1,100 in labor. SURELY YOU FOLKS KNEW ABOUT THIS DEFECT in 2018. Please address this problem!!! Martin Hirschhorn"
peggy S. jupiter, florida December 25, 2022 "Constant sales pitch on each visit. Told my air conditioner was totally broken and would not try to fix. I got it working for heat after they left. It was going into the 30s that night."
heidi J. lake worth, florida December 24, 2022 "Ive had the service less than two months and have to call twice due to a poor and incomplete installation. The air handler wasnt sealed, I had more air blowing out from under the door where it is than from the vents. I was told it included a ductwork cleaning which it wasnt. A month later someone was sent to put in the filter that was not provided and I was unaware of. And today, Christmas Eve, with low temps I discover my heat wasnt connected. I called customer service only to hang on hold way too long, requested to stay in que for a call back and also left a message, still no word! Im not impressed. My installers also installed everything crooked, which drives me nuts! I was told this service includes emergency calls, holidays included but that doesnt appear to be the case. PS.. I wasnt home during the original install, but no complaints toward the guys that came out the next two times"
brian H. juno beach, florida December 24, 2022 "It seems like the company is on a sell or upgrade trend the last two or three times you have been at my place. Gets annoying."
ms grant G. west palm beach, florida December 21, 2022 "No one came to my home over 5 months for service"
mary . belle glade, florida December 21, 2022 "Excellent service, came early, very polite. Took time to explain everything to me. Other company i used did not do anything to make sure my unit was working properly. Maitenance on my unit was done in a timely manner. Very progessional."
charles S. lake worth, florida December 19, 2022 "Very professional. Came on time. Showed me problems with unit. Had no problems with them."
mr mayro M. delray beach, florida December 17, 2022 "My excellent rating is due to the service Jay manager gave in setting me up with the reservation and the high quality of service given by Jeff Johns."
mr batte B. west palm beach, florida December 17, 2022 "I have use service experts for over 20 years and Ive never had a bad experience. Ive had several AC units replaced in. The service. Technicians are always top notch. I always recommend service experts even to clients."
martin H. wilton manors, florida December 17, 2022 "You were unknown to me but I lucked out. You were super. I needed a tutorial on the thermostat though, which I did not get."
willie H. lake worth, florida December 17, 2022 "BECAUSE THE PEOPLE THAT HAD ANTHING TO DO WITH THIS DESERVES IT BY THE WAY MY PHONE NUMBER IS 5613133809 THE OTHER IS MY DAUGHTERSNUMBER"
erin O. boca raton, florida December 16, 2022 "I would highly recommend this particular technician. He was much more thorough than the last tech you used."
mr digiacomo D. west palm beach, florida December 16, 2022 "Tech was courteous on time and efficient."
patricia M. coral springs, florida December 16, 2022 "Thorough job start to finish . 2 Emplyoees were present the whole time."
mrs corcoran C. davie, florida December 15, 2022 "the were very good but the last 2 times they sent 2 guys. It seems like one is there to give you a sales pitch about something. There was no pressure but Im always wary of tactics like this."
mrs leeman L. boca raton, florida December 15, 2022 "Always efficient from making appts to doing work"
joseph S. jupiter, florida December 14, 2022 "Because Ive always been pleasantly surprised by excellent service."
mrs bergman B. west palm beach, florida December 13, 2022 "Tech was nice but still not connected to Wi-Fi and thermostat stays lite even though setting is to go off and on with motion"
mrs shannon S. jupiter, florida December 13, 2022 "Lots of my friends who live close to me dont have a reliable a/c technician so I always recommend Service Experts."
kathryn L. fort pierce, florida December 13, 2022 "I only scheduled the plumber service because I keep getting calls and text messages prompting me to schedule. Both the plumber and I had no idea what was expected of the appointment."
mrs baird B. jupiter, florida December 13, 2022 "I had been with your company through 4 houses and a rental. I have purchased MANY units form you all and now I am done with your company. The recent visit was fine and went as expected but I cant get anyone to call me back from management about a permit issue. I have tried for 6 months and around 8 attempts, calling and speaking to people with no resolution. So, you can now cancel my account as I have moved onto another company."
mrs gerstein G. palm beach garden, florida December 11, 2022 "Scott is an excellent technician. Besides being on time he is knowledgeable about the air conditioner and keeps my maintenance on target"
patricia M. coral springs, florida December 11, 2022 "Late for appointment but stayed until all concerns were addressed"
mr callum C. delray beach, florida December 11, 2022 "I was sold more than I needed. All this happened over the phone as I was not there. You installed a monster ac unit that ruined my garage. $189/month for 7years. WOW over 15k"
mrs garleff G. west palm beach, florida December 10, 2022 "Excellent service for many, many years Alex and now Jeff"
mrs wallace W. lake park, florida December 09, 2022 "Positive, happy employees who competently go about service. Obliging and pleasant to deal with AND good looking ."
shelah S. riviera beach, florida December 08, 2022 "Came the day I called. Solved the problem. I have always been happy with past work."
mrs chamberland C. palm beach gardens, florida December 08, 2022 "They locate the problem and fix it"
mr lashenka L. north palm beach, florida December 08, 2022 "You guys have always treated us right. You have been there in the middle of night when necessary to fix our AC. When the parts were not available for a few days, you offered to install portable window units. Your costs are what I would say "very reasonable.""
steven S. lake worth, florida December 06, 2022 "Very professional, knowledgeable, friendly and informative techs on every visit. Response to my calls are usually within 2 hours."
mr jeff C. delray beach, florida December 06, 2022 "my unit needs service too often. I would not recommend it."
peter L. north palm beach, florida December 06, 2022 "Your cost seem very reasonable to me. Your service is outstanding!"
jeffrey M. palm beach gardens, florida December 03, 2022 "On time arrival of the technician and the friendly courteous service they provide really stands out to me."
mrs zwirner Z. royal palm beach, florida December 02, 2022 "Great professional presentation, but have not made any purchases yet."
mario L. delray beach, florida December 01, 2022 "The technician was very professional and courteous"
wendy H. boynton beach, florida December 01, 2022 "Easy to schedule appointment. Technician arrived on time and completed service in a timely fashion."
mr john S. palm beach gardens, florida December 01, 2022 "We have always been treated with respect and professional service. We have never had to wait an undue amount of time for a service person to come."
mr orlando G. wilton manors, florida November 30, 2022 "I was truly impressed with the service agent who came to the home, Mr Jean, who was so cautious and attentive to caring for all the furnishings and minimizing disruption. He was so thorough in his comprehensive assessment of the situation with the A/c. He explained to us step by step his findings, what was most cost effective in resolving the problem. Phenomenal man. An asset to any company"
harris M. lake worth, florida November 30, 2022 "Installed new thermostat and solved the temperature reading problem by directing a vent away from the thermostat."
mrs bergman B. west palm beach, florida November 30, 2022 "Most of the time service is good but tech came out on a Tuesday said we Need a new thermostat and said we would have it no later than Monday. No call ,NO follow up. Weve had to call and still NO thermostat and NO update calls"
joan A. boca raton, florida November 29, 2022 "Technicians were very professional and took time to answer my questions."
mr rutherford R. delray beach, florida November 28, 2022 "The service person explained everything he was going to do thoroughly."
mr voigt V. margate, florida November 28, 2022 "I asked for a tech and did not get the tech I requested. I was not satisfied with the tech that came."
mr sobel S. lake worth, florida November 28, 2022 "you indicated that i probably would need a new air conditioner. The only offer you provided me with was a system combined with prepaid maintenance over a 10 year period which would result in a total financial obligation to me of approximately $45,000 No other offers were presented."
ron d. north palm beach, florida November 27, 2022 "I'm still waiting for the air distribution in the house to be equal. We had all new ducting installed when the new air conditioner was installed."
mrs romear R. west palm bch, florida November 25, 2022 "Initial call and evaluation 8/2022 job completed 11/22. Issue to replace a thermostat took less than an hour to complete.I personally called the company numerous times throughout this time period and finally a supervisor felt my frustration and stated she will get with installation and resolve it and she will call in 12 hrs next morning true to her word she did and they came an hour later."
mrs weiss W. boynton beach, florida November 25, 2022 "If youre here to service my air conditioning, I dont want you looking at my hot water heater and trying to convince me that I may need to replace it. Youre here to do air conditioning."
mrs augusta A. palm beach gardens, florida November 24, 2022 "Technician found problem right away and fixed it."
mrs dupuy D. plantation, florida November 23, 2022 "Very knowledgeable technician. Professional explained everything ."
muriel S. west palm beach, florida November 21, 2022 "Good service. However, several times I have been given a window (i.e. 9-11AM) and without a phone call from the tech he/she has not arrived. I have had to call SE and ask where the tech was, to be told they were running late and would contact me when they were on the way. I would like to be told when there is a problem without having to call."
callahan C. fort lauderdale, florida November 20, 2022 "Service and excellent explanation of problems. Friendly technician with extreme knowledge of HVAC systems"
mrs bryant B. greenacres, florida November 18, 2022 "Good service. One negative, i would prefer the tech not put there hands (which might not be clean) on my walls. The tech was coming from a squat position + used the wall to help himself get up. Might sound petty, but it bugs me. Thanks"
terran B. palm beach gardens, florida November 18, 2022 "I got scammed. $80 for them to dust off my unit and try to sell be a $41k lease. Id like a refund! I will be calling demanding one"
mr lambert L. west palm beach, florida November 18, 2022 "I've been happy with Service Experts for many years, but lately, they are getting too aggressive with adding on services that I may not really need and or charging way too much money for simple things such as changing $20 dollar capacitor."
mr sisson S. port st lucie, florida November 18, 2022 "Always dependable. Never pushy on making a sale."
kevin J. port saint lucie, florida November 17, 2022 "I got horrible service and some damaged to the outside by my unit"
mr wallick W. north palm beach, florida November 16, 2022 "I dont like the fact that I cant pay for my service upfront like I used to, they want me to pay monthly. Thats not right."
mrs clary C. miramar, florida November 16, 2022 "Your technicians are very good and have helped keep these systems in working order"
mrs whiting-suszko W. boynton beach, florida November 16, 2022 "Punctuality, informative, not rushed, seems like good work"