katherine G. palm beach gardens, florida January 23, 2021 "Matthew arrived on time..was friendly..& did a great job!-)"
mrs labovitz L. palm beach gardens, florida January 23, 2021 "immediately diagnosed and fixed problem"
mr carroll C. west palm beach, florida January 23, 2021 "Polite and work orientated, he got right into the job."
mr danenberg D. palm beach gardens, florida January 22, 2021 "Matt is thorough, technically efficient and suggested items to help purify the air"
corinne K. boynton beach, florida January 22, 2021 "Quality of service was given. Customer service is top priority for me"
lurlene S. royal palm beach, florida January 20, 2021 "He was quick and professional. I was very satisfied with his work ."
mr killey sr S. riviera beach, florida January 20, 2021 "Very polite and really explained things very well..salesman The installers were great"
dan D. jupiter, florida January 20, 2021 "Courteous, knowledgeable and tackled the situation promptly."
mr broga B. fort pierce, florida January 20, 2021 "Polite and careful and did the work at a good pace."
heidi S. west palm beach, florida January 20, 2021 "Allan was clean, professional, sweet and knowledgeable. I will request that he service my A.C. in 6 months when it needs serviced again :)) Thanks Allan and thank you Service Experts =D"
russ H. margate, florida January 19, 2021 "JACQUES is one of the best we have seen I would prefer him for all future service"
judy H. fort lauderdale, florida January 16, 2021 "The gentleman who came to our house really knew what he was doing excellent!"
stanley B. boynton beach, florida January 16, 2021 "The tech did an excellent job however I was very disappointed with the other fellows pitch to get me to essentially buy a hot water heater on time."
mr halburian H. loxahatchee, florida January 15, 2021 "Carlos was very respectful, always calling me Sir. That's very rare nowadays with a 19 year old. He did a great job on servicing my AC. The supervisors of Service Experts should be very proud to have an employee like Carlos. Thank You Carlos and I wish you all the best. You're a good man."
mr borrack B. stuart, florida January 14, 2021 "I was told that my warranty did not cover the repair after I placed a deposit on the labor. I was told the part would cost me $1563.00. I called Kraus and Crane Air Conditioning, paid $450.00 for labor and part was covered under warranty. Waiting to see if I get my deposit back."
alan G. boca raton, florida January 13, 2021 "Alex is the best.........very knowledgeable and responsive"
mrs browne B. lake park, florida January 12, 2021 "It took four visits to fix the problem on a new system which was installed by you in the fall of 2019. We have been customers for over 15 years and this has never happened in the past."
george N. l8k 5p8, ontario January 11, 2021 "Mitch had to come back to move hot water heater to accommodate laundry tub. He & his partner did an excellent job re-positioning tank & he also hooked up the laundry tub plumbing (drain)."
mr mundie M. north palm beach, florida January 11, 2021 "Friendly courteous and informative technician."
mrs torrisi T. boca raton, florida January 11, 2021 "Mike Garcia is an excellent representative for you company"
mrs loeb L. palm city, florida January 10, 2021 "I purchased a Lenox AC from Service Experts 4.5 yrs ago - Every time your team comes for service they try and sell me a UV Light unit. I am really tired of hearing the high pressure speech about that product. Also, having a sales person tag along and enter my home for no business purpose during COVID, exposing my family to additional virus risk is incredibly irresponsible business practice. You may want to reconsider this practice until this pandemic is under control."
mrs williams W. plantation, florida January 10, 2021 "Mike has been my tech for over 6 years. He is so personable and professional"
mrs goldstein G. west palm beach, florida January 10, 2021 "came on time, pleasant tech, respectful."
mr catania C. stuart, florida January 10, 2021 "This is the SECOND TIME you have showed up withe the WRONG filter for the a/c system you installed at my condo. Why can't you get this right?"
mrs defeo D. boca raton, florida January 10, 2021 "The service we received was fantastic! our issue was resolved immediately the technician Mike Garcia is very knowledgeable as well as friendly."
mr valdman V. delray beach, florida January 09, 2021 "The gentleman was super nice and professional..explain things in the right way.."
douglas R. tequesta, florida January 06, 2021 "Very quick, polite and answered any questions we had!"
sharon A. fort pierce, florida January 04, 2021 "THE REPRESENTATIVE WAS PUNCTUAL AND VERY KNOWLEDGEABLE. HE FIXED IN THE PROBLEM IN MINUTES, HE WAS VERY NEAT AND COURTEOUS."
neil W. port saint lucie, florida January 04, 2021 "total mis dignosis of my problem, technician told me the fan motor was goign bad, you would have to order the part next week, about $800 to fix problem, had another company come out the very next day, and it was the thermostat, fixed it in 30 min, unit works fine"
ms licudine L. jupiter, florida January 02, 2021 "Matt is a 10 But I was just at Home Depot today and the same light I purchased from your company for $1300, another ac company was selling it for $895. Ive very disappointed with the upcharge. This company is definitely not giving them away for free. So why have you marked up your up lights that high?!?"
mr caffrey C. jupiter, florida January 02, 2021 "Quick response. Courteous,professional, and thorough. A great credit to your company."
mr morris M. jupiter, florida December 31, 2020 "The ac was serviced on Monday and a problem was found. The faulty part was replaced on Tuesday. Very appreciative of the quick repair and professionalism of the tech. Chip"
mr goodell G. jupiter, florida December 31, 2020 "The technician, Scott Goodbread, was timely, efficient and professional."
randy T. fort pierce, florida December 30, 2020 "Technician was great.Salesman was a smart mouth pain in the Butt,Very pushed,wouldn't take no for an answer."
tom L. west palm beach, florida December 30, 2020 "The scheduling worked well. the information on the two projects was inadequate and not well thought out."
mrs eddy E. wellington, florida December 30, 2020 "Professional,knowledgeable, friendly,problem addressed and corrected quickly"
david I. pompano beach, florida December 30, 2020 "Sergio Was very professional and explained everything he did. Very efficient and quick. He communicated his arrival and that was appreciated."
judith G. lake worth, florida December 29, 2020 "Have always been 8-9 not this time. I gather you did not have enough qualified staff available. All staf cant be on vaca. Need better management"
matthew s. davie, florida December 28, 2020 "Tech disconnected the compressor and tols me I need to have my unit replaced for $8,400"
mr hatcher H. lake worth, florida December 28, 2020 "i think alex may sure the customer is satisfied.He also exsplains everything to you and what you mightdo better."
dr greenwasser G. stuart, florida December 27, 2020 "Scott says there may be a problem with the adhesion on my bedroom grate which reduces the amount of heat we get in that room. Since we have a maintenance agreement, couldn't that be taken care of under our contract?"
mr holmberg H. wellington, florida December 26, 2020 "No one has followed up with our service call and we still dont have a/c working in home"
mrs sweet S. boynton beach, florida December 26, 2020 "received immediate scheduling and service from courteous and knowledge staff."
mr zahorak Z. royal palm beach, florida December 24, 2020 "Were aware of problem. Identified the problem, ordered the part and installed it"
melvyn L. plantation, florida December 23, 2020 "Carl Was on time, called to arriving. He did an awesome job! I was thrilled had good intentions of writing a letter of recommendation for him. He was like as Santa - spoke not a word - went straight to his work! Excellent - I was very happy with the service and yes, I would recommend and have recommended Service Experts to all I speak,"
mr mojzes M. palm beach gardens, florida December 23, 2020 "Had worked here previously. Very competent and professional."
mr hayden H. palm beach gardens, florida December 23, 2020 "Very professional and efficient technician"
mr miller M. west palm beach, florida December 23, 2020 "Was very friendly and professional, plus wore his mask"
mr valente V. palm beach gardens, florida December 23, 2020 "Polite, professional and always courteous. Very concerned with following Covid protocols for safety. When routine service is provided it is done on time and thoroughly. When coils needed replacement things were explained and then service was delivered as planned."
sheri G. delray beach, florida December 23, 2020 "Very courteous and professional. Took time to explain everything without pushing me to just buy new products or services. Very respectful of my work from home schedule with timing and noise. Just very pleasant to work with all three of them. I would definitely request them again in the future. In previous visits, I have dealt with others who just pushed way to hard to get me to buy. New unit when one isnt needed yet. When I didnt agree, they then wanted to talk with my husband. I was honestly just using this as a last pre-paid service and was going to look for a new company. Instead the tech who came out to service my units (I cant remember his name, but he was awesome) and Eric focused on what I needed instead of just pushing too hard to sell me everything under the sun. Based on that we worked with you again to install an AC in the garage as a gift for my husband. Again, the technicians where very pleasant to seal with and didnt push sales hard. My confidence and faith has been restored and we are renewing our contract with you. The four of these guys really are wonderful and know how to work with customers."
mrs waxman W. deerfield beach, florida December 23, 2020 "Carl was thorough and did an excellent job. He was professional and respectful."
mrs kress K. jupiter, florida December 23, 2020 "Polite, clean and knowledgeable. Answered all my questions, and were a joy to have around."
timandra G. west palm beach, florida December 22, 2020 "The service technician was very respectful, informative and efficient."
mrs hoffer H. palm beach gardens, florida December 22, 2020 "He was so nice and so knowledgeable, he really spent time explaining everything to me. He was on time. He really did a great job!"
mr miller M. west palm beach, florida December 18, 2020 "The technician was very professional, polite and informative. He took the time to explain how to operate the new piece of equipment he installed"
mary M. hypoluxo, florida December 18, 2020 "Alex is a very experienced technician and does everything right! He engages with the customer and develops a rapport, putting the customer at ease. He answers all questions and leaves assuring the customer that all is working well."
mr m martin M. west palm beach, florida December 17, 2020 "Fast friendly service! You consistently been there every time Ive called. Thank you!"
dr king K. boca raton, florida December 17, 2020 "Lucky was very helpful, informative and professional. He answered all my questions in a knowledgible and courteous manner."
charles L. west palm beach, florida December 15, 2020 "The techs that performed my unit replacement were very courteous, performed their work in a professional manner, and respected my property the entire time. Excellent service!"
marguerite T. port st lucie, florida December 13, 2020 "Scott was very friendly and professional. He answered my questions. Scott made sure he wore protective equipment, which I appreciated in view of Covid 19."
mrs martin M. jupiter, florida December 11, 2020 "Very good service and ease in making appointment. Service technician, Matt Krohn, really knows the A/c and I have the ultimate trust in his work."
mr lancz L. boynton beach, florida December 10, 2020 "Carl was courteous and friendly. He told me what he was doing and when was done he told me that everything was in good working order."
dr gary C. palm beach gardens, florida December 10, 2020 "came early and finished everything quickly and efficiently."
mr klein K. west palm beach, florida December 10, 2020 "He did a good job in a reasonable amount of time plus ordered a new frame for the filter"
mrs cardozo C. palm city, florida December 09, 2020 "Technician did not do his job. Just came to see the AC frozen and left without fixing the problem. I had to call another AC company to come fix the problem."
mrs labovitz L. palm beach gardens, florida December 09, 2020 "Mark was usual competent, patient, and pleasant self."
mr mislowsky M. west palm beach, florida December 09, 2020 "Pleasant service rep and knew his job , well done"
charles S. west palm beach, florida December 09, 2020 "Scott is an excellent tech who has serviced my unit several times"
joyce B. jupiter, florida December 08, 2020 "Jeff was on time, very courteous and I think he fixed my problem."
mrs hernandez H. palm beach gardens, florida December 07, 2020 "The young man was pleasant and knowledgeable"
craig C. port saint lucie, florida December 07, 2020 "prompt response to the problem. went the extra mile to keep up up and running due to lack of a direct replacement thermostat"
stephen B. coconut creek, florida December 05, 2020 "Very knowledgeable technician. Also very thorough."
mr baratto B. delray beach, florida December 05, 2020 "Mr Losada was very effective in explaining my needs, and the two young men who installed my new unit were very experienced and professional."
mr clark C. palm beach gardens, florida December 04, 2020 "YOU HAVE ALWAYS DONE A GREAT JOB FOR ME.....THANK YOU."
mr mayro M. delray beach, florida December 04, 2020 "Jack was diligent and kept me fully informed which was Important to me since I could not be present"
mrs golembreski G. cooper city, florida December 04, 2020 "He said it was the motor and it had to be replaced. We would be called when the part arrived or we should call by Friday. No call by Friday. I called and was told she would email the parts department and call me back. No call back. I called back 4 hours later and she had to call me back again. Then she told me the part would be in Monday would Monday 9-11 be good. I should not always be the one having to call."
dance O. palm beach gardens, florida December 04, 2020 "I was very pleased with the speedy service and how easy it was to get everything done. The price was great as well."
mr deleo D. lake worth, florida December 04, 2020 "The Tech was clueless of what was to be done at first. He was more concerned that we put the last filter in and threw the box out then to check the filter. I had to ask him if he wanted to look at it. He asked me to adjust the thermostat. Never was asked that before. I feel since we enrolled in the "Advantage Program" we have be receiving inferior service. We even had a house flood because of a faulty valve which the Tech should have seen. I was totally displeased with this Tech. Please order new filter for the system. My husband told the office but we still have not received them yet. We have been your customer for years and were extremely happy but this service was a nightmare. Thank you. Fran DeLeo"
mrs plescia P. palm beach gardens, florida December 04, 2020 "Quick service, technician was excellent and knowledgable. In addition, he was very courteous and professional."
nancy S. boynton beach, florida December 04, 2020 "I was told the compressor was bad and would need to replace for $2000. I asked how much is a new system? They sent Juan who quoted me $145 mo for 10 yrs. Outrageous. I called another co and they said the breaker was tripped. Tightened some screws and it has been working fine."
mr caffrey C. jupiter, florida December 03, 2020 "Professional, courteous, and friendly. Quick response."
brian H. juno beach, florida December 03, 2020 "On a Sunday, he arrived and was Polite, on time, explained everything that was wrong and what is would take to fix the issue, then called the next morning to let me know he was picking up the required parts and was then headed my way. Problem was resolved, system cleaned and working perfectly. Couldnt ask for more."
justin H. lantana, florida December 03, 2020 "Technicians worked efficiently and sales rep was very patient"
mr rosenstein R. palm beach gardens, florida December 02, 2020 "He was clear and seemed HONEST . Rare"
mr lashenka L. north palm beach, florida December 02, 2020 "You guys are always courteous and knowledgeable."
kevin G. royal palm beach, florida December 02, 2020 "The tech was very thorough in his analysis of the problem. He kept us informed of his findings."
mrs courtney C. north palm beach, florida November 30, 2020 "Very thorough and explained what was done"
mrs ulrich U. jupiter, florida November 29, 2020 "Every 5 days the Guest Bedroom HVAC freezes to a solid block of ice that takes 24 hours to thaw and floods the floor with water. The unit was installed November 2020 and froze up 11/15 . 11/20 and 11/25."
mrs wilson W. coral springs, florida November 28, 2020 "Jose a s Carl were great during maintenance and the gentlemen who installed the new a/c unit were so amazing. all professional. all knowledgeable."
brendan J. lake park, florida November 27, 2020 "Quick and competent service. Didn't try to sell me on services that I don't need nor would I buy."
richard M. palm beach gardens, florida November 25, 2020 "Second time responding to survey. Simply....I will not deal with a company that marks up parts 100% in order to offer a 20% discount."
mary M. hypoluxo, florida November 25, 2020 "Tech Alex takes care of everything when he services the units. He explains what he is doing and why he is doing it."
mr antoine A. singer island, florida November 23, 2020 "Jeff followed up with me as soon as service was completed."
dr M. jupiter, florida November 23, 2020 "Both service techs were very nice as were all staff however the problem was diagnosed as a bad thermostat (Trane XL850) There was no follow-up re: repair or replacement and when I called, the replacement cost for parts alone was $700 with a 20% discount for a final of $564 for the thermostat. A quick check on line showed the thermostat available at multiple retail sellers for $350 including tax and overnight shipping. Comparing apples to apples, I feel a 100% parts mark-up (Retail $350 to Retail $700 before "discount") is not satisfactory and is something I would be extremely cautious about with future repairs. We have four properties that were formerly handled by H & N Air Conditioning (residential and commercial) and we are, now, uncomfortable contracting for future service."
mr cumello C. coral springs, florida November 22, 2020 "I called twice and both times was told someone would call back and they never did. After 20 years with you i am shocked at this lack of respect"
mrs usuriello U. pompano beach, florida November 22, 2020 "I had scheduled an appointment for Thursday 11/19/20 between 8-10. Michael, the service technician didn't get to my house till after 1:00. I called numerous times. The 1st time at 10:15 I was told the technician was running late but was on his way. That was a lie. Then I called again & after being placed on permahold was disconnected. No one called me back.That really irritated me. Then I called again & someone told me Michael was on his way & I asked to speak with a supervisor. I was told that Michael was a supervisor but the representative said she would have someone call me. No one called me. I've been a customer for over 15 years & I don't believe that's the way to keep customers. So disappointed."
dr litwin L. wellington, florida November 22, 2020 "Tech did not solve problem, and was argumentative. I told him to get out.....i never want him in my house again"
todd R. jupiter, florida November 21, 2020 "The technician showed up on time and did a thorough job, all the while being professional and courteous."
mr skolnick S. west palm beach, florida November 20, 2020 "botched coil repair, repeated request for manager to call (never done), poor communication between office and techs different tech on 5 occasions in 4 wks"
mrs graney G. jupiter, florida November 19, 2020 "Need to tell you my Condo caretaker was at my condo when this visit was done. She told me the technician was there. She told me he was very thorough."
mrs susan S. west palm beach, florida November 19, 2020 "Allan was very quick to assess the problem and did what he felt was the appropriate "fix'."
david Y. greenacres, florida November 19, 2020 "Alex has serviced our unit for many years. He is clean, courteous and knowledgeable."
barbara K. palm beach gardens, florida November 19, 2020 "Repair was done quickly. Tech was very pleasant. I wish he could have helped me with problems with the thermostat app."
joseph A. palm beach gardens, florida November 18, 2020 "The technician worked diligently to make sure our A/C system was serviced and working properly."
mr broder B. royal palm beach, florida November 18, 2020 "We had a service issue that Claude was called in to resolve but tried to upsell on another program which was distasteful"
caroline V. west palm beach, florida November 18, 2020 "Professional, polite, conscientious technician."
corinne K. boynton beach, florida November 18, 2020 "COURTEOUS, ON TIME, AS SINCE CUDTOMER SERVIC IS IMPORTANT, i FEEL FREE TO OTHERS TO USE YOUR COMPANY. i HAVE BEEN WITH sERVICE eXPERTS 17 YRS."
mr hanbury H. west palm beach, florida November 18, 2020 "Did a good job. Please send someone afraid of dogs."
mr hoy H. west palm beach, florida November 17, 2020 "Carlos identified problem (coil leak) on service call, confirmed item under warranty, and repair technician replaced unit in the afternoon."
mrs albury A. north palm beach, florida November 17, 2020 "Roberto was very cooperative with the problem I have. He took 2 photos of the problem with the ceiling. The ceiling has 2 cracks next to the vents Service Experts worked on about 6 months ago with my air conditioning. Please send someone out to repair the problem."
kimberly F. palm beach, florida November 16, 2020 "First I wasn't initially dissatisfied with my service on 11/10/20 they were timely but my AC wasn't working when I got home from work.. so they didn't fix anything. Also, when the first repair man (don't remember his name but he didn't help anything that lasted more than an few hours) told me there was a hole in my coil he didn't tell me my AC wouldn't work after a few days, nor did he bother to tell me the coil will probably be under warranty. Ramone, came that evening and was able to fit it by doing something with the piping, he was amazing I give him a 10! But then my AC stopped working on Saturday night. I called Sunday and asked for someone to come in to look at it. Natalie assured me they would be at my home by 12pm, I called at 2pm, 4pm, 7pm and again at 9:45pm no one ever came to my home! I cancelled all plans on my only day off from work and because of your incompetence no one ever came to look at my unit. Unbelievable! Finally I had Arthur come out this morning 11/16/20 he was good but didn't follow through with ordering the coil I need. I called the Goodman AC at 3:30pm and no one from Service Experts had called to order the coil. They have the part available in West Palm Beach. I would order it if I could but it unfortunately has to come from you and who knows when that is going to happen since everyone I spoke to seems to be incompetent! I am roasting and so in my dog. It's unbelievable your company has dropped the ball so many times. You need to get your act together and actually do your job at the administration level. There needs to be more training, follow through, a sense of urgency and competence."
mrs mizrahy M. tamarac, florida November 15, 2020 "i asked him to tell me when he wants to go into the backyard to check the air conditioner , I will go with him. He went to his truck , came back in the front door and said he already went into the backyard to check the A/C. Now he did not know if there were dogs in the yard ( I have dogs) and he could have been bitten. He may not have wanted me to go in the backyard with him, I would have understood that and he should have told me that. But I thought it was careless and dangerous just to go on his own."
mrs mcgee M. west palm beach, florida November 14, 2020 "Jason was very thorough with the service on my unit."
mrs smith S. coral springs, florida November 14, 2020 "Tech CARL responded for compressor malfunction. Quickly diagnosed the problem...replaced part...and JOB DONE! Quick and complete."
james C. vero beach, florida November 14, 2020 "The Teck was over an hour late if you are to schedule please see that you are within the time frame I staid home all afternoon for this service thank you"
mr marcus M. fort lauderdale, florida November 13, 2020 "Tech came quickly, rapidly diagnosed and resolved problem"
kurt M. brigantine, new jersey November 13, 2020 "ke him to always take care of us whenever possible."
mr vartigian V. boynton beach, florida October 16, 2020 "Showed up on time, was very professional and kept me informed as he went along completing the service"
mrs palughi P. boynton beach, florida October 15, 2020 "Both technicians were very helpful an courteous explained what they were doing also asked if I wanted the promotion for the hot water heater"
susan M. west palm beach, florida October 15, 2020 "scott is very competent. he answered our many questions very well. we have confidence in his work abilities. we were happy to sign a maintenance contract with him."
mrs herrera H. coral springs, florida October 14, 2020 "I have dealt with Mike in the past and I think he is a very experienced tech. I would like him to come to my house every time I need a check up."
mrs bailey B. boca raton, florida October 14, 2020 "I am very satisfied with Bobbys work however he is not able to be my regular tech and I have had substandard service from your other techs, even had a blatant case of fraud. When I had my balast and UV lights taken and paid for the new ones which were never put in, January this year.Your tech took over 500$ walked away told office job done and never installed UV lights or power supply. FRAUD So I dont want anyone but Bobby working on my unit. So I will continue only if he is my tech"
tony O. jupiter, florida October 14, 2020 "Service Tech was there to do the job and do it correctly the first time."
alfred D. boca raton, florida October 14, 2020 "THIS IS DAY 5 AND STILL NO A C. WHY DO I HAVE AN ADVANTAGE PLAN."
mrs ann negron N. plantation, florida October 14, 2020 "Both techs were very polite and communicated well."
gary S. palm beach gardens, florida October 14, 2020 "Arthur did a wonderful job and was very pleasant and willing to talk."
mr lindley L. west palm beach, florida October 14, 2020 "Outstanding responsiveness, listening, and assistance on both maintenance AND sales. Only reason for 9 instead of 10 was delay in getting a complete written contract to review and sign."
peter L. jupiter, florida October 14, 2020 "Jamie was onetime, called before he arrived and fixed my problem with one visit. I would recommend him highly."
ronald B. jupiter, florida October 14, 2020 "A good amount of time they were here was spent on criticizing previous suppliers work and trying to sell us various applications and products."
jeffrey M. hobe sound, florida October 13, 2020 "James arrived on time, is professional, knowledgeable, personable, courteous, and Covid-19 conscientious."
eva G. west palm beach, florida October 12, 2020 "My AC has had problems for many years with water back up.and it leaked in the home and caused a lot of damage. 2 years ago got a new unit 2 yrs ago . As as of yesterday the water kept backing up and cutting off a/c.Today a Very nice man named Chip Owens came to my home, very nice and polite. After all these technicians that came before him never could figure out the Problem. Mr. Owens did a lot of checking and we discussed all the on going problems. Mr. Owens decided to cut into the drain system and found that over 15 ft of was clogged and it was probably there for many many years. I am just greatful that you have such a diligent employee who found the actual problem. I am very happy and not longer have to worry about water backing up into my home. Before today, I was going to look elsewhere, but now I am staying with Service Experts."
gayle L. jupiter, florida October 11, 2020 "He's been here several times and is always polite and respectful. Gets his work done quickly and tries to make sure he keep the house clean"
joan B. palm beach gardens, florida October 10, 2020 "Jeffrey diagnosed the issue and resolved quickly. He was very informative. Will request him for future service calls."
mr bukur B. sunrise, florida October 10, 2020 "Technician was very friendly, Covid conscious & knowledgeable about my problem."
george D. delray beach, florida October 08, 2020 "Alex did a great job. Knowledgeable, efficient and pleasant. I don't want any other tech sent to my home."
mr valente V. palm beach gardens, florida October 08, 2020 "Chip, the installer that worked on replacing the coils in our air handler was excellent. Courteous, professional and very good with communicating what would take place, he delivered the highest level of work one would hope to get."
mr behl B. stuart, florida October 07, 2020 "Came with PPE, was done quickly, ordered replacement filters through SE for me. Was knowledgable."
krissi N. palm beach gardens, florida October 06, 2020 "The Tech was out quick, assessed the problem and very professional and knowledgeable. Thank you for job well done!"
anderson K. lake worth, illinois October 06, 2020 "On time, thoroughlycompetent; told us of a problem we have w/o trying to upsell.. BTw, WE HATE UPSELLERS! (Upper case intended)"
mr pierson P. palm beach gardens, florida October 06, 2020 "After several visits on one can solve my thermostat problem"
charles S. west palm beach, florida October 06, 2020 "He found problem. But still need new thermostat! Unit running long time and over cooling."
mr zawadowycz Z. boynton beach, florida October 06, 2020 "All the things that were expected to happen actually happened. Called before coming saying he was on his way, showed up shortly thereafter, performed the service and left with an electronic receipt showing up in my email in a few minutes."
chad H. boynton beach, florida October 05, 2020 "Tech was familiar with my unit and its history and genuinely seemed engaged in helping me finally resolve this condensation drainage issue."
mr klein K. west palm beach, florida October 05, 2020 "Arthur was knowledgeable and professional. He diagnosed the problem quickly and got the part ordered for installation tomorrow"
allan S. wellington, florida October 05, 2020 "Took care of the reason for my call and replaced filters"
mrs schwartz S. boca raton, florida October 04, 2020 "Alex always tells me how to enhance my units performance and what to do moving forward."
lauren R. lake worth, florida October 03, 2020 "The technician was very nice but the sales guy was tried to screw me over! He quoted me $7600 for a unit!! I feel he was taking advantage of the fact that Im a single woman and was in need of a new unit that day. I just had another unit installed which is the exact model he quoted me for and it cost me $4800 which included a 10 year parts warranty."
mrs jacobson J. boca raton, florida October 03, 2020 "Alex is very efficient in all he does in our apartment. Shows up on time & explains the work that needs to be done. for"
mr grett G. royal palm beach, florida October 03, 2020 "Keifer did an excellent job. There was another guy in a different style shirt who also came on the call. By the time I realized that I didnt know his name, I was already angry with him and his aggressive attitude. All he wanted to do was up sell stuff. He didnt listen, when I repeatedly asked him to stop. I very nearly asked him to leave."
mr rutherford R. delray beach, florida October 02, 2020 "Lucky explained exactly what the job was going to entail prior to doing the work."
christine T. stuart, florida October 02, 2020 "Horrible! James was a total con man! He tried to tell us we needed all whole new A/C at the tube of $19k or join a plan for $200 something a month. I knew something was up when he started pressuring us to come back wIts his manager the night he came out or to come back the next morning and get the whole thing installed in 4 hours. He said while we was walking out the door (this was a Friday) I hope you AC makes it Monday. We had two other places come out to look and they both told us. We need to replace a part on the outside ($60 bucks) and put in a new handler. Both quotes were under $3k and none of it needed to be urgently fixed! On top of all this, I was referred to you guys by a plumbing Company we have used for years and love, Admiral Plumbing. When I called to share this with them. They told me that you bought them which now means I have to find another plumber because I will not give a company my money that allows their employees to act like this! Further, I am filing complaints with the FTC and BBB. In this vulnerable time, I dont want others to get conned!"
mr debany D. jupiter, florida October 02, 2020 "Ramon was great. Knew what he was doing and was very personable"
jo-ann S. jupiter, florida October 01, 2020 "Came in found out what needed to be done to get the unit running with no problems fixed it and was gone."
emma A. delray beach, florida September 30, 2020 "Professional, punctual, helpful, courteous, Knowledgeable! Worked really well with team member"
mrs dalton D. jupiter, florida September 30, 2020 "Shawn was on time, very courteous and performed check up in professional manner."
steve F. royal palm beach, florida September 28, 2020 "Matt is super knowledgeable and so VERY honest! He's a Positive asset for Service Experts, and you should do whatever it takes to keep him!"
mr fiedler F. palm beach gardens, florida September 27, 2020 "Office scheduler did not change appt from 9/24 to 10/24/20 as requested earlier by me so tech arrived 1 month early. Tech did not call me prior to arrival so I did not know he was coming 9/24. Tech completed system check but informed tenant occupant that UV lights should be changed. Had tech called me (owner) I would have agreed to change bulbs at that visit rather than have to schedule another appt or wait for next checkup. Communication should be with owner NOT tenant."
mr shulik S. palm beach gardens, florida September 27, 2020 "Technician was very professional and respectful."
mr fudge F. parkland, florida September 27, 2020 "This particular visit would have rated a 10 were it not for the two month old remaining open work order for the Advantage Program System. Please advise firm and final schedule for the completion of this work. The Final Inspection with the City of Parkland for the system installation is currently on "hold" for obvious reasons pending proper completion of this work. Thank You."
bonnie Y. boca raton, florida September 26, 2020 "The men were courteous, professional and focused. I really appreciate the complete clean up job. Thanks."
alan G. boca raton, florida September 26, 2020 "Alex Forand is the best and most knowledgeable HVAC tech I have ever met and worked with."
mr. sperr S. west palm beach, florida September 26, 2020 "He was prompt, courteous, very thorough and informed us exactly about what he did and how our system was performing."
mr clarke C. lake clarke shores, florida September 26, 2020 "Tech left a water stain on family room ceiling during air handler installation, otherwise all was very satisfactory"
judy H. fort lauderdale, florida September 24, 2020 "Amazing service! On time and quick to solve problems"
mr aymond A. palm bch gardens, florida September 24, 2020 "On the previous routine service, I believe the tech did not put enough fungicide in the unit, and a few months later I noticed the overflow pipe was dripping. I called, and you sent out a tech to clean the drain. All was fine until the other day during the routine 6 month service, and mold had developed in the ductwork.,, This home is 32 years old and has NEVER had mold in the ductwork. I blame Service Experts for that problem. According to Claude, I need new ductwork, because the system your people sold me needs more CFMs than my ductwork will handle. I feel that the mold problem is due to your companys negligence until you an convince me otherwise.. I have been a customer of yours for many years, and feel that I deserve better!"
kelly B. north palm beach, florida September 24, 2020 "Both technicians were personable and informative. Very kind and professional."
paul R. west palm beach, florida September 23, 2020 "Carlos arrived before my scheduled appointment time , which is great. Took off his shoes to keep from tracking in mud as it was raining. Wore a mask and promptly went to work."
mr gaudio G. jupiter, florida September 23, 2020 "Excellent responsiveness and service. Took the time to teach me about icomfort and the Unit."
mr a bennett B. lantana, florida September 23, 2020 "A/C wasnt working and they had it fixed after 3-4 hours after reported"
denise C. coral springs, florida September 23, 2020 "Jack took care of the issue that should have been taken care of in July when a different tech. was here for the same issue."
mr. blanton B. west palm beach, florida September 23, 2020 "Service person was very knowledgeable and friendly."
kyle C. singer island, florida September 23, 2020 "Great job and went out of his way to get it done right."
mr yarbrough Y. boynton beach, florida September 23, 2020 "Carlos was very professional and liked his services."
mrs manuel M. north palm beach, florida September 23, 2020 "Timely arrively - was very courteous and he went right to work, performing all tasks required."
elizabeth C. boynton beach, florida September 22, 2020 "Didnt do his job correctly because I had call again for Maintenance"
mr pierce P. palm beach gardens, florida September 21, 2020 "Ten days later and problem still exists"
hein H. palm beach gardens, florida September 21, 2020 "I felt the representative was not clear enough in his answers to my questions"
mr granados G. palm beach gardens, florida September 21, 2020 "because i hope you not serious about $100 dollars charge you're sending me when the guy came he didn't do anything on my ac unit it was nothing to be done a mean cero,nada."
mrs ross R. west palm beach, florida September 21, 2020 "The technicians are always curtious and work hard to resolve our a/c issues. Chip was great and installed our part and the downstairs a/c is much cooler now."
mary M. hypoluxo, florida September 21, 2020 "Alex always remains calm during a service call no matter what the equipment is doing and therefore calms the client. He does everything that needs to be done, and the client always has confidence in his work. He is very personable and friendly, while having that professional quality of knowledge from his years of experience."
mrs golembreski G. cooper city, florida September 19, 2020 "The service was uneventful but he arrived toward the end of the time window and did not call on the way."
maureen M. boca raton, florida September 19, 2020 "Came quickly and resolved problem- was polite and respectful"
mr r. bienen B. wellington, florida September 19, 2020 "Your company is always prompt and very professional...Alex is the very best!!!!"
eva G. west palm beach, florida September 19, 2020 "Mr Peralta was able to find the problem that kept occurring. Very thorough."
richard M. port st lucie, florida September 19, 2020 "was concerned that everything was going okay and was there thru the entire installation"
richard P. jupiter, florida September 18, 2020 "Unfortunately the air handler filter in the original blower install last year was the wrong size and the tech Spent much time trying to remove it without damaging the housing. The tech was very good at explaining the results of his work."
diane F. boca raton, florida September 18, 2020 "The salesman did not offer any ideas on how I can change my air flow and he seemed concerned with just selling me any system for a small townhouse. When I asked about price, he said the lowest price was $7000. If that is true then it is amazing you are still in business. It was a bad experience I would NEVER buy a unit from you. It was not good."
mrs ugarte U. west palm beach, florida September 18, 2020 "Respectful Intelligent answers to my concerns. Promptness."
kathryn S. royal palm beach, florida September 17, 2020 "Arrived early, very thorough, and took the time to explain things."
mrs ulrich U. jupiter, florida September 16, 2020 "Contracts do not match building permits. 1 unit froze up a week after intallation. Not properly installed. Will not pass inspection. Service Experts ADVANTAGE PROGRAM AGREEMENT IS WRONG. PLEASE ADVISE BILLED FOR TWO 3 TON UNITS AND 1 2 TON UNIT PERMIT IS FOR ONE 3 TON AND TWO 2 TON UNITS."
jay H. boynton beach, florida September 16, 2020 "A technician was very thorough and informative and skilled. Explain the whole process in identifying the problem and resolving the issues."
susan L. lake park, florida September 14, 2020 "Robert brought appropriate tool to explore problem air conditioner leaking 5 times, not fixed. The problem was found within the first 5-150 minutes and fixed between the roof and inside within an appropriate time frame."
mr valente V. palm beach gardens, florida September 14, 2020 "Professional, thorough and informative service. Identified and solved problem as promised."
karen T. boynton beach, florida September 14, 2020 "BOB REROUTED THE DRAIN LINE AND REPAIRED ALL THE WATER DAMAGED TILES AND REPAIRED THE OUTSIDE DRAIN LINE THAT OBVIOUSLY WAS THE PROBLEM FROM THE START OF MY PURCHASE OF THE NEW 6000.00 UNIT!!!!!"